Bill Jacobs BMW

★★★★☆
  • 2495 Aurora Avenue

    Naperville, IL 60540

    Map & Directions
  • 630-715-5703

About Bill Jacobs BMW

Categories
  • Auto Dealers
Details
  • BMW
  • Mazda
  • Volkswagen
Hours
M-Th 9am-9pm, F 9am-8pm, Sa 9am-6pm, Su Closed

Automotive

Automotive
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.

My wife & I have never been more embarrassed by the sheer lack of
customer service we received on my visit to Bill Jacobs BMW. After
driving in from St. Louis and recommended by a local family member
that bought a new x5 from salesman Nicholas earlier this year, we were
completely disregarded for a quick sale to another customer.

After being at the dealership for over 2 hours while the car we were
looking at was being looked at in service, suddenly we were informed
that another customer was wanting to buy the same car. Nicholas
informed me that we needed to decide now if we wanted to move forward
with a purchase and I told him let's talk. He handed me over to Fred
Schuber, who started to take our trade-in information down. After
about 20 minutes Fred returns with "I've got some bad news...the car
has been sold...looks like all I have is this other silver one." When
I asked "how exactly does this happen when Nick told us that we were
priority over the waiting customer", and Fred responds "I can't
control what the sales manager does".

I don't even care about the car being sold to someone else. I'm not
at all disappointed that I didn't leave with that particular vehicle.
What I don't understand is the complete lack of customer service I
received and how the matter was handled. Our original sales rep,
Nicholas, disappeared after handing us over to Fred. We received no
apologizes, no suggestions, no "lets do what we can to get you out of
here in a vehicle". I was definitely open to other vehicle
suggestions, but after the way my wife & I were treated, I felt as
though I had no other choice but to leave.

My visit to Bill Jacobs BMW was a complete embarrassment. I can
understand how a sales rep might disregard a customer that wasn't
going to spend $60,000, lives 400 miles away, and might not be a
typical returning customer. But they also lost a local family members
future business and any further recommendations.

1
★☆☆☆☆

My wife & I have never been more embarrassed by the sheer lack of
customer service we received on my visit to Bill Jacobs BMW. After
driving in from St. Louis and recommended by a local family member
that bought a new x5 from salesman Nicholas earlier this year, we were
completely disregarded for a quick sale to another customer.

After being at the dealership for over 2 hours while the car we were
looking at was being looked at in service, suddenly we were informed
that another customer was wanting to buy the same car. Nicholas
informed me that we needed to decide now if we wanted to move forward
with a purchase and I told him let's talk. He handed me over to Fred
Schuber, who started to take our trade-in information down. After
about 20 minutes Fred returns with "I've got some bad news...the car
has been sold...looks like all I have is this other silver one." When
I asked "how exactly does this happen when Nick told us that we were
priority over the waiting customer", and Fred responds "I can't
control what the sales manager does".

I don't even care about the car being sold to someone else. I'm not
at all disappointed that I didn't leave with that particular vehicle.
What I don't understand is the complete lack of customer service I
received and how the matter was handled. Our original sales rep,
Nicholas, disappeared after handing us over to Fred. We received no
apologizes, no suggestions, no "lets do what we can to get you out of
here in a vehicle". I was definitely open to other vehicle
suggestions, but after the way my wife & I were treated, I felt as
though I had no other choice but to leave.

My visit to Bill Jacobs BMW was a complete embarrassment. I can
understand how a sales rep might disregard a customer that wasn't
going to spend $60,000, lives 400 miles away, and might not be a
typical returning customer. But they also lost a local family members
future business and any further recommendations.

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I would not recommend anyone to do business with this location when not only a front line employee is being deceptive, the General Sales Manager was as equally deceptive and unprofessional.\r
\r
The goal was to trade in my vehicle and

3
★★★★★

I would not recommend anyone to do business with this location when not only a front line employee is being deceptive, the General Sales Manager was as equally deceptive and unprofessional.\r
\r
The goal was to trade in my vehicle and

.

The overall sale was exceptional and I will recommend to others. However, I think service could have detailed the car better. I felt that the car was to be detailed and buffed. We waited a long time and I felt the car really was not buffed. It was only washed.

5
★★★★★

The overall sale was exceptional and I will recommend to others. However, I think service could have detailed the car better. I felt that the car was to be detailed and buffed. We waited a long time and I felt the car really was not buffed. It was only washed.

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Keep up the prompt and warm welcome. I have noticed and do appreciate the car washes buy every time I get the car back the black rubber floor mate is dirty from dirty shoes. Not a big deal just a nit.

2
★★★★★

Keep up the prompt and warm welcome. I have noticed and do appreciate the car washes buy every time I get the car back the black rubber floor mate is dirty from dirty shoes. Not a big deal just a nit.

.

I really liked the Mini service clinic. It was wonderful to be able to talk to the technician directly and see what he is seeing on my car. Please have them in the future. We were going to get a loaner but one of our cars (of two) that we brought in was done faster than we thought it would so we opted not to get it. I always have a great experience at Bill Jacobs BMW and Mini!

2
★★★★★

I really liked the Mini service clinic. It was wonderful to be able to talk to the technician directly and see what he is seeing on my car. Please have them in the future. We were going to get a loaner but one of our cars (of two) that we brought in was done faster than we thought it would so we opted not to get it. I always have a great experience at Bill Jacobs BMW and Mini!

.

I think James was surprised by how easy the buying process was and that he really did not have to work hard to make the sale. We did a lot of research ahead of time and looked on your online inventory. Picked out the potentials and lo and behold we have the MINI that we wanted. Thank you very much for this buying experience.

3
★★★☆☆

I think James was surprised by how easy the buying process was and that he really did not have to work hard to make the sale. We did a lot of research ahead of time and looked on your online inventory. Picked out the potentials and lo and behold we have the MINI that we wanted. Thank you very much for this buying experience.

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.

I think James was surprised by how easy the buying process was and that he really did not have to work hard to make the sale. We did a lot of research ahead of time and looked on your online inventory. Picked out the potentials and lo and behold we have the MINI that we wanted. Thank you very much for this buying experience.

1
★★★☆☆

I think James was surprised by how easy the buying process was and that he really did not have to work hard to make the sale. We did a lot of research ahead of time and looked on your online inventory. Picked out the potentials and lo and behold we have the MINI that we wanted. Thank you very much for this buying experience.

.

Paid a lot of money to fix a problem on a 6 year old car (@ only 43,200 miles - I thought BMW's were supposedly "made to last") and the car still didn't pass emissions! I'm blaming the car, NOT the technician(s).

4
★★★★☆

Paid a lot of money to fix a problem on a 6 year old car (@ only 43,200 miles - I thought BMW's were supposedly "made to last") and the car still didn't pass emissions! I'm blaming the car, NOT the technician(s).

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Paid a lot of money to fix a problem on a 6 year old car (@ only 43,200 miles - I thought BMW's were supposedly "made to last") and the car still didn't pass emissions! I'm blaming the car, NOT the technician(s).

1
★★★☆☆

Paid a lot of money to fix a problem on a 6 year old car (@ only 43,200 miles - I thought BMW's were supposedly "made to last") and the car still didn't pass emissions! I'm blaming the car, NOT the technician(s).

.

Kerry Cunningham was not over bearing, provided a very professional atmosphere and answered all questions. Finance tried to pressurize me, while signing paperwork, to accept a tire warranty that had to be signed immediately. There was no time to consider options.

4
★★★★☆

Kerry Cunningham was not over bearing, provided a very professional atmosphere and answered all questions. Finance tried to pressurize me, while signing paperwork, to accept a tire warranty that had to be signed immediately. There was no time to consider options.

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Kerry Cunningham was not over bearing, provided a very professional atmosphere and answered all questions. Finance tried to pressurize me, while signing paperwork, to accept a tire warranty that had to be signed immediately. There was no time to consider options.

2
★★★★☆

Kerry Cunningham was not over bearing, provided a very professional atmosphere and answered all questions. Finance tried to pressurize me, while signing paperwork, to accept a tire warranty that had to be signed immediately. There was no time to consider options.

.

Love our new MINI! We enjoyed working with Leo Martinez and would definitely recommend him to anyone looking for a mini!

5
★★★★★

Love our new MINI! We enjoyed working with Leo Martinez and would definitely recommend him to anyone looking for a mini!

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Love our new MINI! We enjoyed working with Leo Martinez and would definitely recommend him to anyone looking for a mini!

2
★★★★★

Love our new MINI! We enjoyed working with Leo Martinez and would definitely recommend him to anyone looking for a mini!

.

Can't say enough nice things about the staff in Naperville - they are always friendly and really seem to enjoy their jobs....it's actually a pleasure having work done on the car - not a 'chore'. It's always nice to be recognized when walking through the door - the customer service level is outstanding. Thus the reason we chose to add a second Mini to our household!

5
★★★★★

Can't say enough nice things about the staff in Naperville - they are always friendly and really seem to enjoy their jobs....it's actually a pleasure having work done on the car - not a 'chore'. It's always nice to be recognized when walking through the door - the customer service level is outstanding. Thus the reason we chose to add a second Mini to our household!

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My car was delivered to my house ?? nice! Very satisfied with Bill Jacobs BMW and everyone that took care of me and my car there! I??m definitely a happy camper after leaving there ?? and I love my new car! Thank you!

5
★★★★★

My car was delivered to my house ?? nice! Very satisfied with Bill Jacobs BMW and everyone that took care of me and my car there! I??m definitely a happy camper after leaving there ?? and I love my new car! Thank you!

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I am impressed with this auto dealer and they way the do business. I am happy with everyone there and love the way they can all be professional yet friendly while conducting a business that can be stressful and nerve-wrecking. They make that process go a lot smoother and less painful than necessary and for that I thank Bill Jacobs BMW and their great staff!

2
★★★★★

I am impressed with this auto dealer and they way the do business. I am happy with everyone there and love the way they can all be professional yet friendly while conducting a business that can be stressful and nerve-wrecking. They make that process go a lot smoother and less painful than necessary and for that I thank Bill Jacobs BMW and their great staff!

Message from Bill Jacobs BMW

We appreciate our customers and will work hard to maintain relationships for life.

More about Bill Jacobs BMW

State of the art facilities with internet, complimentary BMW loaners, complimentary car wash, comfortable customer service lounge, children's play area, high definition TV's, and complimentary refreshments.

 

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