Ardmore Nissan

★★☆☆☆
  • 265 E Lancaster Ave

    Wynnewood, PA 19096

    Map & Directions
  • 610-649-4400

2.3333 3
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I have a leased nissan that I take to Ardmore Nissan for service/repairs. I have never felt taken advantage of in any way. I could go anywhere for an oil change but I decided to bring it back to the dealer. The oil change was the same price that I would pay at some Joe Schmo garage. I had an issue with my car and had to bring it in for a repair and had no problems at all. It is always a pleasant experience!

5
★★★★★

I have a leased nissan that I take to Ardmore Nissan for service/repairs. I have never felt taken advantage of in any way. I could go anywhere for an oil change but I decided to bring it back to the dealer. The oil change was the same price that I would pay at some Joe Schmo garage. I had an issue with my car and had to bring it in for a repair and had no problems at all. It is always a pleasant experience!

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I??ve always thought that the general purpose of an auto repair shop is to actually repair problems, not cause problems that didn??t exist previously. After my experience with Ardmore Nissan, I am obviously mistaken as you shall see.

I drove to Ardmore Nissan for the required annual PA inspection of my car but had a brake warning light on on the dashboard. Some background ?? I had the brake warning light come on during a drive one morning and immediately went to a Nissan dealer in NJ where I was at the time. They fixed my conventional braking system to the tune of about $1,200 and quoted me a price of another $2,500 to fix the ABS system. I was floored by the estimate to repair my ABS so I decided to seek a second opinion which is when I drove my car across the river to Ardmore Nissan. I have a signed statement from the other dealer that my conventional brake system was in working order but that they had completely disabled my ABS. So I had no ABS but perfectly fine and operational conventional brakes.

Ardmore told me they could not pass my car for inspection purposes without first correcting the brake warning light problem. So now I??m in a bind since my car won't pass inspection with the brake warning light on which will not be remedied until the ABS is fixed, I decided to ask Ardmore Nissan to diagnose the ABS problem. I did so for a second opinion on what needed to be done since I was unhappy with the $2,500 estimate from the other Nissan dealer. Ardmore called back a day or two later and mentioned that I needed a spindle which would add another $500+ to the ABS repair job since the other dealer did not find a problem with a spindle. At this point, I decided to cut my losses and go back to the other Nissan dealer for the $2,500 repair since Ardmore was going to cost $3,000+. I called and said I would pick-up my car and explore other options. So I went back to Ardmore to pay for the diagnostic work ($110) and to pick-up my car to drive to the other dealer and low and behold, my car was undrivable!!

During the diagnostic work they had completely destroyed my brakes with the ABS instead of being merely disabled, was now actuating constantly applying the ABS brakes anytime I tried to accelerate. I could not exceed 10 miles an hour when I left the lot! The service rep actually let me attempt to drive off the lot while knowing that my car was not operational due to the ABS problems they had caused with their botched diagnostic work! When I returned moments later, he told me matter of factly that my car was unusable due to the ABS problem ?? a problem they themselves had created! I had to get my car towed to the other dealer for repairs ($100+).

The NJ dealer diagnosed that Ardmore had worked on the wrong tire with the ABS problem! All this and there is a Nissan technical service bulletin detailing which tire needs to be checked when the conditions my car had exist! If I can find this information on the internet, why don??t the supposed tech experts at Ardmore know about this? What incredible incompetence!

So to recap, I spent $110 for diagnostic work which resulted in my car being completely incapacitated resulting in towing charges of another $100+! In addition to the obvious incompetence exhibited by the service techs, the service reps and manager at Ardmore are beyond belief with their complete and utter arrogance!

Stay very far away from this totally incompetent, arrogant, and uncaring service department or you too will end up in small claims court with me. And I??m sure this is a very good indicator of how they run the sales side of their dealership so be sure to steer clear of their showroom as well.

1
★☆☆☆☆

I??ve always thought that the general purpose of an auto repair shop is to actually repair problems, not cause problems that didn??t exist previously. After my experience with Ardmore Nissan, I am obviously mistaken as you shall see.

I drove to Ardmore Nissan for the required annual PA inspection of my car but had a brake warning light on on the dashboard. Some background ?? I had the brake warning light come on during a drive one morning and immediately went to a Nissan dealer in NJ where I was at the time. They fixed my conventional braking system to the tune of about $1,200 and quoted me a price of another $2,500 to fix the ABS system. I was floored by the estimate to repair my ABS so I decided to seek a second opinion which is when I drove my car across the river to Ardmore Nissan. I have a signed statement from the other dealer that my conventional brake system was in working order but that they had completely disabled my ABS. So I had no ABS but perfectly fine and operational conventional brakes.

Ardmore told me they could not pass my car for inspection purposes without first correcting the brake warning light problem. So now I??m in a bind since my car won't pass inspection with the brake warning light on which will not be remedied until the ABS is fixed, I decided to ask Ardmore Nissan to diagnose the ABS problem. I did so for a second opinion on what needed to be done since I was unhappy with the $2,500 estimate from the other Nissan dealer. Ardmore called back a day or two later and mentioned that I needed a spindle which would add another $500+ to the ABS repair job since the other dealer did not find a problem with a spindle. At this point, I decided to cut my losses and go back to the other Nissan dealer for the $2,500 repair since Ardmore was going to cost $3,000+. I called and said I would pick-up my car and explore other options. So I went back to Ardmore to pay for the diagnostic work ($110) and to pick-up my car to drive to the other dealer and low and behold, my car was undrivable!!

During the diagnostic work they had completely destroyed my brakes with the ABS instead of being merely disabled, was now actuating constantly applying the ABS brakes anytime I tried to accelerate. I could not exceed 10 miles an hour when I left the lot! The service rep actually let me attempt to drive off the lot while knowing that my car was not operational due to the ABS problems they had caused with their botched diagnostic work! When I returned moments later, he told me matter of factly that my car was unusable due to the ABS problem ?? a problem they themselves had created! I had to get my car towed to the other dealer for repairs ($100+).

The NJ dealer diagnosed that Ardmore had worked on the wrong tire with the ABS problem! All this and there is a Nissan technical service bulletin detailing which tire needs to be checked when the conditions my car had exist! If I can find this information on the internet, why don??t the supposed tech experts at Ardmore know about this? What incredible incompetence!

So to recap, I spent $110 for diagnostic work which resulted in my car being completely incapacitated resulting in towing charges of another $100+! In addition to the obvious incompetence exhibited by the service techs, the service reps and manager at Ardmore are beyond belief with their complete and utter arrogance!

Stay very far away from this totally incompetent, arrogant, and uncaring service department or you too will end up in small claims court with me. And I??m sure this is a very good indicator of how they run the sales side of their dealership so be sure to steer clear of their showroom as well.

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1 out of 1 people found this review helpful.

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I brought my car there about a yr ago to have the cd player repaired. It took 3 times of bringing it back before I finally went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I'd pick up the vehicle to find the cd player still not working. I brought my car in because someone hit it & asked them to look at the cd player while it was there. They kept it for 6 wks (2 wks longer than anticipated) & still did not look at the cd player. Instead of working w/me & apologizing I was yelled at. I switched dealers &tgot the part in 3 days & I haven't had any problems.

I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake insp. The form asked for the problems and days I could bring it in. I received a call from the service advisor. He asked why I needed to bring in the carand when. He kept asking the same questions, which was frustrating. He was upset that I wanted to bring the car in at 10:00; I agreed to bring it in at 9 & he said 10:00 was ok.

At 9am I received a call from the advisor. He asked if I was bringing in my __ (wrong car); I corrected him and said yes, in an hr.

I got a call from the advisor explaining what was wrong & told me that I had to pay for the estimate. I believe I should have been notified BEFORE continuing with the estimate so that I could opt of having it done. When he told me what was wrong with the vehicle I said "thank you, I need to have a second opinion." He proceeded to berate me . Sarcastically he sad "second opinion?" & went on to tell me if I went anywhere else they'd put in non-Nissan parts & I would have problems.

The advisor continually tried to sell me on additional services I did not want. I kept explaining I only wanted an oil change and estimate but I was constantly badgered.

1
★☆☆☆☆

I brought my car there about a yr ago to have the cd player repaired. It took 3 times of bringing it back before I finally went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I'd pick up the vehicle to find the cd player still not working. I brought my car in because someone hit it & asked them to look at the cd player while it was there. They kept it for 6 wks (2 wks longer than anticipated) & still did not look at the cd player. Instead of working w/me & apologizing I was yelled at. I switched dealers &tgot the part in 3 days & I haven't had any problems.

I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake insp. The form asked for the problems and days I could bring it in. I received a call from the service advisor. He asked why I needed to bring in the carand when. He kept asking the same questions, which was frustrating. He was upset that I wanted to bring the car in at 10:00; I agreed to bring it in at 9 & he said 10:00 was ok.

At 9am I received a call from the advisor. He asked if I was bringing in my __ (wrong car); I corrected him and said yes, in an hr.

I got a call from the advisor explaining what was wrong & told me that I had to pay for the estimate. I believe I should have been notified BEFORE continuing with the estimate so that I could opt of having it done. When he told me what was wrong with the vehicle I said "thank you, I need to have a second opinion." He proceeded to berate me . Sarcastically he sad "second opinion?" & went on to tell me if I went anywhere else they'd put in non-Nissan parts & I would have problems.

The advisor continually tried to sell me on additional services I did not want. I kept explaining I only wanted an oil change and estimate but I was constantly badgered.

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1 out of 1 people found this review helpful.

 

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