Castle Dental

★★★☆☆
  • 813 Rivergate Parkway

    Goodlettsville, TN 37072

    Map & Directions
  • 615-859-7900

About Castle Dental

Categories
  • Dentists
  • Cosmetic Dentistry
  • Tooth Whitening
  • Dental Implants
  • Pediatric Dentists
  • Endodontists
  • Periodontics
Details
  • Shop Online
  • Tooth Whitening
Hours
M-Th 8am-5pm, F-Su Closed

Health & Medical

Health & Medical
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3.0 13
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The crew is the best. Always smiling and kind. The Dentist, Dr House is the Tony Stark of dentistry. And the hygienist has the softest touch

3
★★★★★

The crew is the best. Always smiling and kind. The Dentist, Dr House is the Tony Stark of dentistry. And the hygienist has the softest touch

.

Never thought I'd say that I enjoyed going to the Dentist, but after my visit to Castle Dental in Goodlettsville this past Monday, Wow, it really was a pleasure !!\r
The Staff was warm, welcoming, friendly & very professional from the

3
★★★★★

Never thought I'd say that I enjoyed going to the Dentist, but after my visit to Castle Dental in Goodlettsville this past Monday, Wow, it really was a pleasure !!\r
The Staff was warm, welcoming, friendly & very professional from the

.

I read the reviews here on google and I was very apprehensive about going here. So many people said negative things. However, the office is close to my work. I called, and made an appointment because I saw the advertisement they were

3
★★★★★

I read the reviews here on google and I was very apprehensive about going here. So many people said negative things. However, the office is close to my work. I called, and made an appointment because I saw the advertisement they were

.

Had a toothache from an old root canal that fell apart because I never put a cap on it. I work on Gallatin Road, so I see the office signs everyday when I go to work. I woke up in excruciating pain, and my jaw swollen like a fruit, and

3
★★★★★

Had a toothache from an old root canal that fell apart because I never put a cap on it. I work on Gallatin Road, so I see the office signs everyday when I go to work. I woke up in excruciating pain, and my jaw swollen like a fruit, and

.

Great Experience! I just moved to the area and was in need of a new dentist. I saw the $29 special and thought I would give it a try. The front desk girl was very accommodating and gave me an appointment the next day. The staff was

3
★★★★★

Great Experience! I just moved to the area and was in need of a new dentist. I saw the $29 special and thought I would give it a try. The front desk girl was very accommodating and gave me an appointment the next day. The staff was

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I made my initial appt for an evening expecting that I would be having my teeth ex rayed and cleaned. The receptionist told me when I got there that it was a possibility that I would not be getting my cleaning because the hygienist could choose not to do it at that time. They explained that on a first visit they normally evaluate and the hygienist would be left to decide on whether the cleaning would be done on the same day. Whatever, no big deal, I rescheduled another appt. then I go in and have the cleaning and one of what Im told will be four fillings (they only did one so as not to disturb a canker sore in my mouth, very nice I thought so it got me over being irritated) I told them I didn't want the ""desensitizer"" they tried to sell me on in the initial visit a week prior. They didn't do it. Then i go to pay and it's only $28 cool right? For a cleaning and a filling? When I return for the other three fillings the DR says they are not that bad, so I only need one, she never said this one was in need of the desensitizer but when I pay the total is $88 FOR ONE TOOTH. I think this odd and call that night (Friday) leave a msg no one calls back. I call again on the next Thursday (yes a week later) still not really mad just confused and the office mgr and/or billing mgr. explains that they tell you about the additional charge in the beginning and don't feel they need to tell you again. Don't get me wrong, she was not really rude (except the part where she said ""IT IS WHAT IT IS) she was just not nice. I tell her it would have just been nice to know since yes it was mentioned, only there had been a week and a half between visits and I ADDIMATELY told them not to use this. Phone call ends, so I think. A few minutes later the tech (leighanne) calls me to literally fuss at me for calling and questioning the charge. I actually felt like a child in grade school getting yelled at for not doing something right. I tell her that as the customer I felt like it was not mentioned during the time I spent shaking from fear in the chair and they just did it without acknowledging weather I could afford it or not. At this point Ive paid the extra $60 but I felt like some level of customer care was missing. She was awful to me and I WILL NOT BE BACK AND WILL TELL ANYONE WHO LISTENS NOT TO GO TO A CASTLE DENTAL. Its a shame because Im not a person that likes dentists and now I have to find another one. I feel like all they want is money and will crap on their customers to get it. This just seemed shady and I dont appreciate getting yelled at by a person I paid for a service.

0
★☆☆☆☆

I made my initial appt for an evening expecting that I would be having my teeth ex rayed and cleaned. The receptionist told me when I got there that it was a possibility that I would not be getting my cleaning because the hygienist could choose not to do it at that time. They explained that on a first visit they normally evaluate and the hygienist would be left to decide on whether the cleaning would be done on the same day. Whatever, no big deal, I rescheduled another appt. then I go in and have the cleaning and one of what Im told will be four fillings (they only did one so as not to disturb a canker sore in my mouth, very nice I thought so it got me over being irritated) I told them I didn't want the ""desensitizer"" they tried to sell me on in the initial visit a week prior. They didn't do it. Then i go to pay and it's only $28 cool right? For a cleaning and a filling? When I return for the other three fillings the DR says they are not that bad, so I only need one, she never said this one was in need of the desensitizer but when I pay the total is $88 FOR ONE TOOTH. I think this odd and call that night (Friday) leave a msg no one calls back. I call again on the next Thursday (yes a week later) still not really mad just confused and the office mgr and/or billing mgr. explains that they tell you about the additional charge in the beginning and don't feel they need to tell you again. Don't get me wrong, she was not really rude (except the part where she said ""IT IS WHAT IT IS) she was just not nice. I tell her it would have just been nice to know since yes it was mentioned, only there had been a week and a half between visits and I ADDIMATELY told them not to use this. Phone call ends, so I think. A few minutes later the tech (leighanne) calls me to literally fuss at me for calling and questioning the charge. I actually felt like a child in grade school getting yelled at for not doing something right. I tell her that as the customer I felt like it was not mentioned during the time I spent shaking from fear in the chair and they just did it without acknowledging weather I could afford it or not. At this point Ive paid the extra $60 but I felt like some level of customer care was missing. She was awful to me and I WILL NOT BE BACK AND WILL TELL ANYONE WHO LISTENS NOT TO GO TO A CASTLE DENTAL. Its a shame because Im not a person that likes dentists and now I have to find another one. I feel like all they want is money and will crap on their customers to get it. This just seemed shady and I dont appreciate getting yelled at by a person I paid for a service.

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Do not waste your time or money, they create various things for you to pay for, enticed you into loans to cover it, and you walk out in debt still needing what you originally went there for. You never have the same doctor, and each doctor gives you a new prognosis on what is needed or done.They have owed me a refund or credit for a year, then tell me i have to wait a month, they did not wait a month to recieve it, corporate office, where is it, lost in the confusion...they should go out of business preying on poor people.

1
★☆☆☆☆

Do not waste your time or money, they create various things for you to pay for, enticed you into loans to cover it, and you walk out in debt still needing what you originally went there for. You never have the same doctor, and each doctor gives you a new prognosis on what is needed or done.They have owed me a refund or credit for a year, then tell me i have to wait a month, they did not wait a month to recieve it, corporate office, where is it, lost in the confusion...they should go out of business preying on poor people.

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I went a few times...I have no Insurance. They hygenist...curly thick hair, was pushy....trying to get me to have this and that done when I don't have insurance. \r\n\r\nSo to get away from her I go to another Castle Dental office on white bridge road, and low and behold there she was again. She started you need this and that with a rude tone. The staff at Whitebridge road wants all the money they can get out of you. My wife got treated rude too. I quit going, and go to a wonderful dentist in Hendersonville - Village Dental Group -he's the best.

0
★☆☆☆☆

I went a few times...I have no Insurance. They hygenist...curly thick hair, was pushy....trying to get me to have this and that done when I don't have insurance. \r\n\r\nSo to get away from her I go to another Castle Dental office on white bridge road, and low and behold there she was again. She started you need this and that with a rude tone. The staff at Whitebridge road wants all the money they can get out of you. My wife got treated rude too. I quit going, and go to a wonderful dentist in Hendersonville - Village Dental Group -he's the best.

Pros: Nice at First

Cons: Pushy, trying to make commission

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This is absolutely the worst dentist that I have ever been to. The staff is rude. When I call and complain, they act like they are doing me a favor. The building is old and I will never go there again. I only give them one star because I can't give them a negative number. Save your time, save your money and go elsewhere.

0
★☆☆☆☆

This is absolutely the worst dentist that I have ever been to. The staff is rude. When I call and complain, they act like they are doing me a favor. The building is old and I will never go there again. I only give them one star because I can't give them a negative number. Save your time, save your money and go elsewhere.

Pros: There are none

Cons: Everything is the worst

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The dentist seemed like she was rushing people out the door, and she seemed more concerned with trying to encourage more EXPENSIVE services that were not necessary to your overall treatment. I not only waited over two hours for treatment following initial x-rays but I was also encouraged to spend a ridiculous amount of ""out of pocket"" money for services that I didn't even need. I am deeply saddened by the lack of effort and organization of this facility. It seems that they are more interested in giving expensive and unnecessary treatment to patients than providing reasonable and practical dental care. I would DEFINITELY encourage Madison citizens and citizens elsewhere to take their business to another more responsible and organized facility.

0
★☆☆☆☆

The dentist seemed like she was rushing people out the door, and she seemed more concerned with trying to encourage more EXPENSIVE services that were not necessary to your overall treatment. I not only waited over two hours for treatment following initial x-rays but I was also encouraged to spend a ridiculous amount of ""out of pocket"" money for services that I didn't even need. I am deeply saddened by the lack of effort and organization of this facility. It seems that they are more interested in giving expensive and unnecessary treatment to patients than providing reasonable and practical dental care. I would DEFINITELY encourage Madison citizens and citizens elsewhere to take their business to another more responsible and organized facility.

Pros: The dental assistants were friendly

Cons: The dentist seemed inexperienced

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I have had difficult experiences at this location, although the new dentist is very good. I would not recommend this place overall.

0
★☆☆☆☆

I have had difficult experiences at this location, although the new dentist is very good. I would not recommend this place overall.

Pros: Good New Dentist

Cons: Staff and Management - everything else

.

Went in to have a decayed and broken tooth pulled and have an impression for partials. The dentist said she would pull the tooth when I returned for the partials. It was supposed to take a week to ten days. After 3 weeks and having my tooth fall apart, I called Castle and was told my partials came in a few days ago! They never called me! I went three weeks with a bad tooth that should have been pulled on the first visit, which fell apart and will now involve extra work. In addition, antibiotics were supposed to be called into the pharmacy for me, and I've had to call twice to remind the dentist to call them in. This is my health they are playing with. I will find another dentist after this!

0
★☆☆☆☆

Went in to have a decayed and broken tooth pulled and have an impression for partials. The dentist said she would pull the tooth when I returned for the partials. It was supposed to take a week to ten days. After 3 weeks and having my tooth fall apart, I called Castle and was told my partials came in a few days ago! They never called me! I went three weeks with a bad tooth that should have been pulled on the first visit, which fell apart and will now involve extra work. In addition, antibiotics were supposed to be called into the pharmacy for me, and I've had to call twice to remind the dentist to call them in. This is my health they are playing with. I will find another dentist after this!

Pros: None that I can think of

Cons: See write up

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Friendly staff. Horrible Management, building needs to be updated. Every time i go in to the office there are new faces. No one seems to stay. i gave it two stars because the staff is friendly that is about it. Managers are horrible. One office manager I came into contact with thought she knew everything. The other one that i met with last week about getting my son braces was friendly but kept talking. Which isnt bad but if you talk to her for more then 5 minutes you would see why you would want to end the conversation.

1
★★☆☆☆

Friendly staff. Horrible Management, building needs to be updated. Every time i go in to the office there are new faces. No one seems to stay. i gave it two stars because the staff is friendly that is about it. Managers are horrible. One office manager I came into contact with thought she knew everything. The other one that i met with last week about getting my son braces was friendly but kept talking. Which isnt bad but if you talk to her for more then 5 minutes you would see why you would want to end the conversation.

Pros: friendly staff

Cons: everything else that could be wrong is

Message from Castle Dental

Castle Dental is a member of the Smile Brands network of affiliated dental offices. We are a unique and innovative model in the dental industry.

Each Castle Dental office has a clinical staff of licensed professionals working for an affiliated dental group doing business as Castle Dental. By teaming with Smile Brands to provide expertise and economies of scale, affiliated dentists are free to focus on what they do best — care for patients.

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