Design By Exchange

★★★★☆
39.2083 -94.5762
Map and Directions to Design By Exchange

816-453-5255

6295 N Oak Trfy

Kansas City, MO

64118

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About Design By Exchange

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Reviews 1 - 12 of 12.
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I have been going to Design by Exchange for about 3 years. I have bought and sold items with this company and no matter what you are looking for they will have it or it will come through. The more you check back the chance you will pay less or loose the item you spotted. It's a gamble but so much fun. Good quality to use immediately or refinish to your liking. Customer service is outstanding. I am Mexican American and have always treated with respect and kindness. Always a smile or busy, busy which is understandable since traffic is nonstop and that is good cause I would hate for you to go away.

5
★★★★★

I have been going to Design by Exchange for about 3 years. I have bought and sold items with this company and no matter what you are looking for they will have it or it will come through. The more you check back the chance you will pay less or loose the item you spotted. It's a gamble but so much fun. Good quality to use immediately or refinish to your liking. Customer service is outstanding. I am Mexican American and have always treated with respect and kindness. Always a smile or busy, busy which is understandable since traffic is nonstop and that is good cause I would hate for you to go away.

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Visited for the first time today. Was interested in purchasing artwork and furniture for my new place. They have nice items, but I refuse to spend my money where I'm not welcome. The lady at the front desk was so rude, her tone was condescending, her body language was very defensive, she was overall rude. She embarrassed me in front of other customers by talking loud, pointing her finger at me. When I talked to her in a calm voice to defuse the tension and get eyes off of m, she continued to be loud. I'm not spending my money here. Miss Joyce should fire this lady and get friendlier people to work for her. I don't care if you're white, brown, yellow or green, you should never spend money where you're not welcome, and you should always respect everyone no matter what they look like, you never know how much money someone is willing to spend. You all lost a customer today.

2
★★☆☆☆

Visited for the first time today. Was interested in purchasing artwork and furniture for my new place. They have nice items, but I refuse to spend my money where I'm not welcome. The lady at the front desk was so rude, her tone was condescending, her body language was very defensive, she was overall rude. She embarrassed me in front of other customers by talking loud, pointing her finger at me. When I talked to her in a calm voice to defuse the tension and get eyes off of m, she continued to be loud. I'm not spending my money here. Miss Joyce should fire this lady and get friendlier people to work for her. I don't care if you're white, brown, yellow or green, you should never spend money where you're not welcome, and you should always respect everyone no matter what they look like, you never know how much money someone is willing to spend. You all lost a customer today.

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I am the owner of Designs by Exchange and have been away from the business on medical leave. I would like to respond to Tammy H first by offering my apology for the unsatisfactory customer service that she experienced. My goal is that everyone is treated with honesty and respect - and that we have fun! The store is back with a new attitude - new enthusiasm. Please stop back by. I would like the opportunity to earn your business.
Joyce H
Owner

5
★★★★★

I am the owner of Designs by Exchange and have been away from the business on medical leave. I would like to respond to Tammy H first by offering my apology for the unsatisfactory customer service that she experienced. My goal is that everyone is treated with honesty and respect - and that we have fun! The store is back with a new attitude - new enthusiasm. Please stop back by. I would like the opportunity to earn your business.
Joyce H
Owner

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We love shopping here - there is something new each time we visit. Design By Exchange is perfect for someone who does not want to pay a tremendous amount of money, yet appreciates good quality furniture. You'll also find delghtful treasures like lamps, paintings and others items here as well. Have something you'de like to sell, they can provide a contact for someone to come to your home to help move items. Debbie and Susan are welcoming and friendly. Definately a must!

5
★★★★★

We love shopping here - there is something new each time we visit. Design By Exchange is perfect for someone who does not want to pay a tremendous amount of money, yet appreciates good quality furniture. You'll also find delghtful treasures like lamps, paintings and others items here as well. Have something you'de like to sell, they can provide a contact for someone to come to your home to help move items. Debbie and Susan are welcoming and friendly. Definately a must!

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Visited this store several times, but recently their customer service skills were lacking. Interested in making a large purchase and when inquired about price we were told--"I haven't priced that yet and won't get to it today." Then they walked off. Returned to the store a few hours later hoping to make a purchase and was given the same cold response. You would have thought I was putting them out by showing interest in these items. No one offered to take my name and number and get back with me regarding the price of them items I was interested in. They appeared annoyed by my inquiries. I was completely surprised by their lack of customer services skills. I will take my money elsewhere...not that they really care.

1
★☆☆☆☆

Visited this store several times, but recently their customer service skills were lacking. Interested in making a large purchase and when inquired about price we were told--"I haven't priced that yet and won't get to it today." Then they walked off. Returned to the store a few hours later hoping to make a purchase and was given the same cold response. You would have thought I was putting them out by showing interest in these items. No one offered to take my name and number and get back with me regarding the price of them items I was interested in. They appeared annoyed by my inquiries. I was completely surprised by their lack of customer services skills. I will take my money elsewhere...not that they really care.

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Love it, love it. love it. Stop by often and see something new every time. Wide variety of styles and pricing. Something for everyone!

4
★★★★☆

Love it, love it. love it. Stop by often and see something new every time. Wide variety of styles and pricing. Something for everyone!

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Regardless of your taste in design, this place has it.From Retro to Modern, knotty pine to Mahogany. Check it out, and if you haven't been there in a while, check it out again. Merchandise constantly in and out of the place. Now, the sisters can even hook you up with a " Interior Re-Designer" or "Clutter Coordinator" if you're stuck and need advice.

5
★★★★★

Regardless of your taste in design, this place has it.From Retro to Modern, knotty pine to Mahogany. Check it out, and if you haven't been there in a while, check it out again. Merchandise constantly in and out of the place. Now, the sisters can even hook you up with a " Interior Re-Designer" or "Clutter Coordinator" if you're stuck and need advice.

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I bought an Antique 5 piece bedroom set from the store one year ago. I looked & looked for months elsewhere. A ad in the local paper got me to stop by. I absolutely love the one I purchased there. I like to mix new w/old & this is the place to do it. They owners are very nice too! Highly recommended for people that have the eye to take old & make it your style & those that just want to buy & leave as it as is. cHECK IT OUT!

5
★★★★★

I bought an Antique 5 piece bedroom set from the store one year ago. I looked & looked for months elsewhere. A ad in the local paper got me to stop by. I absolutely love the one I purchased there. I like to mix new w/old & this is the place to do it. They owners are very nice too! Highly recommended for people that have the eye to take old & make it your style & those that just want to buy & leave as it as is. cHECK IT OUT!

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WHAT AN OPPORTUNITY FOR ALL. THEY HAVE NEW, SECOND TIME,AND MIGHTY FINE QUALITY CONSIGNMENT FURNISHING. IT IS A SHOPPER HAVEN AND THEY HAVE VERY INVITING FURNITURE AND EXCITING ACCESSORIES.THEY OFFER THE BEST AND QUALITY PLUS NORTH OF THE RIVER. YOU DON'T WANT TO MISS THIS CHANCE OF A LIFETIME.GO EARLY, NEW CONSIGNMENT FURNITURE ARRIVE DAILY, AND DO THEY EVER GO FAST. TWO SISTERS HAVE CREATED A SHOPPERS PARADISE PLUS THEY BOTH LOVE WHAT THEY ARE DOING AND BOTH HAVE PERSONALITY PLUS.GREAT PLACE TO GO!!

5
★★★★★

WHAT AN OPPORTUNITY FOR ALL. THEY HAVE NEW, SECOND TIME,AND MIGHTY FINE QUALITY CONSIGNMENT FURNISHING. IT IS A SHOPPER HAVEN AND THEY HAVE VERY INVITING FURNITURE AND EXCITING ACCESSORIES.THEY OFFER THE BEST AND QUALITY PLUS NORTH OF THE RIVER. YOU DON'T WANT TO MISS THIS CHANCE OF A LIFETIME.GO EARLY, NEW CONSIGNMENT FURNITURE ARRIVE DAILY, AND DO THEY EVER GO FAST. TWO SISTERS HAVE CREATED A SHOPPERS PARADISE PLUS THEY BOTH LOVE WHAT THEY ARE DOING AND BOTH HAVE PERSONALITY PLUS.GREAT PLACE TO GO!!

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If you are looking to buy something out of the ordinary or just to sell off something of your own but don't want to take the time to list it in the paper, this is an excellent shop to visit, never know what they are going to have from day to day!

4
★★★★☆

If you are looking to buy something out of the ordinary or just to sell off something of your own but don't want to take the time to list it in the paper, this is an excellent shop to visit, never know what they are going to have from day to day!

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Latest reviews from Citysearch.

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Spending a snow day looking for a way to sell some of my furniture. I would love to see a website, or even Facebook page with information on the consignment process. Please consider this!

6
★★★★★

Spending a snow day looking for a way to sell some of my furniture. I would love to see a website, or even Facebook page with information on the consignment process. Please consider this!

.

I have used Design By Exchange for several years- they are ALWAYS honest with me- have no hidden "service charges" like many consignment places- I have gotten hundreds of dollars from them just by dropping off items I don't need any more

6
★★★★★

I have used Design By Exchange for several years- they are ALWAYS honest with me- have no hidden "service charges" like many consignment places- I have gotten hundreds of dollars from them just by dropping off items I don't need any more