Frontier Communications

★★★★☆
  • 180 S Clinton Ave

    Rochester, NY 14646

    Map & Directions
  • 585-777-9171

Computer & Internet Services

Computer & Internet Services
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I requested Internet service over the phone and received a quote for a monthly fee. After a month during which Frontier was unable to set up the service to my satisfaction, I requested that they terminate my service. At that point, they notified me that I had a one-year contract even though I had never signed such a contract, nor would I have consented to do so. In researching this, I found that the NY Attorney General had already reached a settlement for this very practice during the 2007-8 period, but it seems to be ongoing.
This type of fraudulent business practice must stop and businesses must stop considering their customers as captives.

1
★☆☆☆☆

I requested Internet service over the phone and received a quote for a monthly fee. After a month during which Frontier was unable to set up the service to my satisfaction, I requested that they terminate my service. At that point, they notified me that I had a one-year contract even though I had never signed such a contract, nor would I have consented to do so. In researching this, I found that the NY Attorney General had already reached a settlement for this very practice during the 2007-8 period, but it seems to be ongoing.
This type of fraudulent business practice must stop and businesses must stop considering their customers as captives.

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Update: Although I was initially told Frontier couldn't get me a faster speed than a paltry 670 kbps because it was all copper lines from Spencerport to my location, a terrific and helpful local Frontier technician, Gary, said he could 'back feed' my connection from a Fiber Optic line on Peck Road. It only took them 1 day to do this and my speed is now upwards of 7 Mbps - all for only $4 more a month.

So my initial rating of 1 now goes to a 5, despite Frontier being rated the 'worst in the country' by Netflix...

http://stopthecap.com/2011/01/27/netflix-says-frontier-is-americas-worst-wired-internet-service-provider/

"Netflix today released statistics showing Frontier Communications was America??s worst ranked wired Internet Service Provider, ranking at the bottom for quality and speed when using Netflix??s streamed content."

5
★★★★★

Update: Although I was initially told Frontier couldn't get me a faster speed than a paltry 670 kbps because it was all copper lines from Spencerport to my location, a terrific and helpful local Frontier technician, Gary, said he could 'back feed' my connection from a Fiber Optic line on Peck Road. It only took them 1 day to do this and my speed is now upwards of 7 Mbps - all for only $4 more a month.

So my initial rating of 1 now goes to a 5, despite Frontier being rated the 'worst in the country' by Netflix...

http://stopthecap.com/2011/01/27/netflix-says-frontier-is-americas-worst-wired-internet-service-provider/

"Netflix today released statistics showing Frontier Communications was America??s worst ranked wired Internet Service Provider, ranking at the bottom for quality and speed when using Netflix??s streamed content."

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I like Frontier very much. Their internet service is wonderful. We have dsl and have had absolutely no problems. It is fast and not too expensive. If you do have any problems they have an 800 number with technical service around the clock.

5
★★★★★

I like Frontier very much. Their internet service is wonderful. We have dsl and have had absolutely no problems. It is fast and not too expensive. If you do have any problems they have an 800 number with technical service around the clock.

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