Green Room Spa

★★★☆☆
  • 4031 Massillon Rd

    Uniontown, OH 44685

    Map & Directions
  • 330-899-1700

About Green Room Spa

Details
Hours
Mon 10am-07pmTue 09am-07pmWed 09am-07pmThu 09am-07pmFri 09am-05pmSat 09am-05pm
Reservations
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2.875 8
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After reserving the couples room for a full body massage for our wedding anniversary, we were told that it was first come first serve and it was not available. We were not even informed until AFTER our massages began. The price for full-body massage ended up costing us more than expected because the price on their website was not, and is still not updated. We were told to call Denise W., with regards to our complaints. Without going into detail, her lack of genuine interest or concern for us as customers and her "excuses" were not handled in a professional manner, to say the least. The atmosphere at this spa is beautiful and relaxing but unfortunately insignificant, due to the unprofessional approach of the employees and their lack of organization. They've lost our business and that of our extended family.

1
★☆☆☆☆

After reserving the couples room for a full body massage for our wedding anniversary, we were told that it was first come first serve and it was not available. We were not even informed until AFTER our massages began. The price for full-body massage ended up costing us more than expected because the price on their website was not, and is still not updated. We were told to call Denise W., with regards to our complaints. Without going into detail, her lack of genuine interest or concern for us as customers and her "excuses" were not handled in a professional manner, to say the least. The atmosphere at this spa is beautiful and relaxing but unfortunately insignificant, due to the unprofessional approach of the employees and their lack of organization. They've lost our business and that of our extended family.

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This place is absolutely NOT worth the money!! I was given a massage,facial,makeup app., and a hairstyling package as a gift from my husband, who I am sure paid an astronimical price for the package, and was treated terribly!! When I addressed my concerns with the manager on duty, she was completely rude and brushed me off. Do not waste your money here! Terrible service, and RUDE management!

1
★☆☆☆☆

This place is absolutely NOT worth the money!! I was given a massage,facial,makeup app., and a hairstyling package as a gift from my husband, who I am sure paid an astronimical price for the package, and was treated terribly!! When I addressed my concerns with the manager on duty, she was completely rude and brushed me off. Do not waste your money here! Terrible service, and RUDE management!

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Very nice facility. Great customer service. The atmosphere is very relaxing. Management was great.

5
★★★★★

Very nice facility. Great customer service. The atmosphere is very relaxing. Management was great.

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Great spa. The atmosphere is very relaxing. Great new services including Aveda. The spa seems to always look for new and better products and services. The Cafe' is a great touch.

5
★★★★★

Great spa. The atmosphere is very relaxing. Great new services including Aveda. The spa seems to always look for new and better products and services. The Cafe' is a great touch.

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This place is a joke to work for and to go to. The owner doesn't know how to run the place and neither does the manager. I have worked at a few spas and this place is the worst. Tonya , the worst spa manager I have ever met. She does not know how to run a spa to make money, or to make the customer feel comfortable. If anyone contemplates working there , be warned. Go work for Scott Talbot Salon. It is so much nicer and they know how to run a spa. If The Green Room would hire an experienced spa manager, this place could be something special. Too bad.

1
★☆☆☆☆

This place is a joke to work for and to go to. The owner doesn't know how to run the place and neither does the manager. I have worked at a few spas and this place is the worst. Tonya , the worst spa manager I have ever met. She does not know how to run a spa to make money, or to make the customer feel comfortable. If anyone contemplates working there , be warned. Go work for Scott Talbot Salon. It is so much nicer and they know how to run a spa. If The Green Room would hire an experienced spa manager, this place could be something special. Too bad.

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Business Response:

We are listening We understand and appreciate your concerns. We have addressed the management issue in response our clients concerns. We hope that you would allow us another opportunity to make you a loyal guest. We take all clients concerns seriously, and certainly do not want any client to have a less than excellent experience.
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The spa is very nice. I think the management needs some people skills. The manager was completely unprofessional.While I was there she talked to her staff rudely. I was embarrassed for the girl. It's a shame that such a nice place has such a negative person working there.

2
★★☆☆☆

The spa is very nice. I think the management needs some people skills. The manager was completely unprofessional.While I was there she talked to her staff rudely. I was embarrassed for the girl. It's a shame that such a nice place has such a negative person working there.

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Business Response:

We are listening to your concerns We understand and appreciate your concerns. We have addressed the management issue in response our clients concerns. We hope that you would allow us another opportunity to make you a loyal guest. We take all clients concerns seriously, and certainly do not want any client to have a less than excellent experience
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I received a gift certificate to the Green Room and used it for a dermabrasion treatment. Just that one treatment improved my adult acne. Very relaxing atmosphere and clean. Staff is professional and personable. Will definitely go back.

4
★★★★☆

I received a gift certificate to the Green Room and used it for a dermabrasion treatment. Just that one treatment improved my adult acne. Very relaxing atmosphere and clean. Staff is professional and personable. Will definitely go back.

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This place is great. Expensive but great.They offer customized skin car,facials,body treatments and more.
They even care bare essentials comsmetics which are so highly advertized on TV. This is the only place I've found to purchase them besides online and off tv.
You come out of here feeling great.

4
★★★★☆

This place is great. Expensive but great.They offer customized skin car,facials,body treatments and more.
They even care bare essentials comsmetics which are so highly advertized on TV. This is the only place I've found to purchase them besides online and off tv.
You come out of here feeling great.

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Message from Green Room Spa

Our mission is simple...One Goal, One Passion....YOU

More about Green Room Spa

Full service day spa offering hair styling/color, straigthening, extensions, perms; manicures and pedicures; massage therapy; acupuncture; permanent cosmetics; Colorscience mineral makeup; skin care including medical programs directed by a Plastic Surgeon

 

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