Infiniti of Bedford

★★★★★
  • 18122 Rockside Rd

    Bedford, OH 44146

    Map & Directions
  • 440-439-0400

5 106
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My service experience has always been a pleasurable experience

3
★★★★★

My service experience has always been a pleasurable experience

.

Svc Consultation-attitude/ greeting/ treatment good. very friendly and accomodating

3
★★★★★

Svc Consultation-attitude/ greeting/ treatment good. very friendly and accomodating

.

I had valet service which is a real necessity based on the number of hours I am required to be at work! The valet service was exceptional.

3
★★★★★

I had valet service which is a real necessity based on the number of hours I am required to be at work! The valet service was exceptional.

.

Excellent!

3
★★★★★

Excellent!

.

Treated me with respect and in a professional manner. My service rep even parked the loaner car in front of the dealer show room where I was speaking to a sales rep instead of service area which I had just left!

3
★★★★★

Treated me with respect and in a professional manner. My service rep even parked the loaner car in front of the dealer show room where I was speaking to a sales rep instead of service area which I had just left!

.

Matt did an outstanding job in the sales process. I have previously owned Nissan/Infiniti cars, so I knew what I was looking for. I met Matt in the showroom about 6 months prior to my purchase. When I was ready to buy the G-37 I

3
★★★★★

Matt did an outstanding job in the sales process. I have previously owned Nissan/Infiniti cars, so I knew what I was looking for. I met Matt in the showroom about 6 months prior to my purchase. When I was ready to buy the G-37 I

.

Pat was very professional and responsive to my questions during the sales process. I appreciated the relaxed atmosphere with no "hard sell" tactics.

3
★★★★★

Pat was very professional and responsive to my questions during the sales process. I appreciated the relaxed atmosphere with no "hard sell" tactics.

.

The staff provided for a friendly, helpful, comfortable atmosphere. It was pleasant experience that increases the probability my next new car in 3 years will be an Infiniti product.

3
★★★★★

The staff provided for a friendly, helpful, comfortable atmosphere. It was pleasant experience that increases the probability my next new car in 3 years will be an Infiniti product.

.

Ed did a nice job of making it easy to buy the car.

3
★★★★★

Ed did a nice job of making it easy to buy the car.

.

the service was seamlessly smooth... including the pick up and drop off.

3
★★★★★

the service was seamlessly smooth... including the pick up and drop off.

.

Ed rocks!

3
★★★★★

Ed rocks!

.

My sales consultant, Michael Smith, was exceptionally knowledgeable about the car and explained everything very patiently. He was professional, friendly, courteous, and likable. I would definitely recommend him to friends.

3
★★★★★

My sales consultant, Michael Smith, was exceptionally knowledgeable about the car and explained everything very patiently. He was professional, friendly, courteous, and likable. I would definitely recommend him to friends.

.

The negotiations were very straightforward no haggling back and forth. Everyone was very friendly and helpful. I would recommend your dealership to anyone looking for a Infiniti.

3
★★★★★

The negotiations were very straightforward no haggling back and forth. Everyone was very friendly and helpful. I would recommend your dealership to anyone looking for a Infiniti.

.

The Service Department has been very courteous and helpful, especially Chuck Navin.

3
★★★★★

The Service Department has been very courteous and helpful, especially Chuck Navin.

.

Fine salesperson - Terry. Like him a lot.

3
★★★★★

Fine salesperson - Terry. Like him a lot.

.

Overall a very positive experience.

2
★★★★★

Overall a very positive experience.

.

The valet service makes this the most convenient!

2
★★★★★

The valet service makes this the most convenient!

.

I live 2 hrs away which is why no service is scheduled. Pat was the single best sales consultant I have ever dealt with. A true professional in every way and an asset to the Infiniti. I was not even that sold on the car until I talked to him. WONDERFUL EXPERIENCE!

2
★★★★★

I live 2 hrs away which is why no service is scheduled. Pat was the single best sales consultant I have ever dealt with. A true professional in every way and an asset to the Infiniti. I was not even that sold on the car until I talked to him. WONDERFUL EXPERIENCE!

.

Excellent service. Picked up and left me a loaner car. Delivered the car back to me on time.

2
★★★★★

Excellent service. Picked up and left me a loaner car. Delivered the car back to me on time.

.

Exceptional experience. I drove from Columbus to Bedford (2 hours) to do the transaction. It was worth the trip.

2
★★★★★

Exceptional experience. I drove from Columbus to Bedford (2 hours) to do the transaction. It was worth the trip.

.

Ed, the sales consultant, was a pleasure to work with. Before I made my decision, he was helpful but not pushy and offered to let me test drive the EX-35 overnight if necessary. After the sale, he helped streamline the leasing process and provided me with an excellent overview of Infiniti Bedford and of my new car.

2
★★★★★

Ed, the sales consultant, was a pleasure to work with. Before I made my decision, he was helpful but not pushy and offered to let me test drive the EX-35 overnight if necessary. After the sale, he helped streamline the leasing process and provided me with an excellent overview of Infiniti Bedford and of my new car.

.

The sales rep Pat is exemplary at his job. His knowledge of the product/services and the special attention in the area of customer satisfaction exceeds expectation. I would recommend Pat to my family, friends and co-workers. Thank you for taking the time to ask.

2
★★★★★

The sales rep Pat is exemplary at his job. His knowledge of the product/services and the special attention in the area of customer satisfaction exceeds expectation. I would recommend Pat to my family, friends and co-workers. Thank you for taking the time to ask.

.

Ed was tremendous! I would recommend him (and will) to anybody interested in an Infiniti or any other new car.

2
★★★★★

Ed was tremendous! I would recommend him (and will) to anybody interested in an Infiniti or any other new car.

.

My service advisor, Chuck, is a true asset to the Infiniti of Bedford organization; his professionalism and aim-to-please attitude are very much appreciated. Presumably, having one's car serviced at the dealership is usually more expensive, however, I always feel it's a good value for the quality of care received.

2
★★★★★

My service advisor, Chuck, is a true asset to the Infiniti of Bedford organization; his professionalism and aim-to-please attitude are very much appreciated. Presumably, having one's car serviced at the dealership is usually more expensive, however, I always feel it's a good value for the quality of care received.

.

Infiniti of Bedford has always outperformed my expectation for a dealership. They have always given me the best quality of service that I expect from a high end dealership.

2
★★★★★

Infiniti of Bedford has always outperformed my expectation for a dealership. They have always given me the best quality of service that I expect from a high end dealership.

.

The experience was great and to the point. Pat and Joe were the two individuals involved with my purchase and they were very thorough and polite. Pat showed me the ins and outs of the vehicle, and Joe did the financial paperwork and explained everything clearly.

2
★★★★★

The experience was great and to the point. Pat and Joe were the two individuals involved with my purchase and they were very thorough and polite. Pat showed me the ins and outs of the vehicle, and Joe did the financial paperwork and explained everything clearly.

.

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming back.

2
★★★★★

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming back.

.

great service

2
★★★★★

great service

.

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have my car serviced at this dealership.

2
★★★★★

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have my car serviced at this dealership.

.

Everything was great!

2
★★★★★

Everything was great!

.

Salesperson was excellent. Manager came over to meet me.

2
★★★★★

Salesperson was excellent. Manager came over to meet me.

.

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which caused the delay. However, she promised that they would stay as late as needed to ensure all cars were completed that day, and I did not have to go back on Mon.

2
★★★★★

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which caused the delay. However, she promised that they would stay as late as needed to ensure all cars were completed that day, and I did not have to go back on Mon.

.

Terry was very accommodating and accessbile. He was also very responsive to questions I had. He made special arrangements to accommodate my son's schedule for the delivery of the vehicle and in fact, delivered the car to our home. By far away, the overall best experience I have had in leasing and/or purchasing a vehicle. Terry does a great job in representing Infiniti.

2
★★★★★

Terry was very accommodating and accessbile. He was also very responsive to questions I had. He made special arrangements to accommodate my son's schedule for the delivery of the vehicle and in fact, delivered the car to our home. By far away, the overall best experience I have had in leasing and/or purchasing a vehicle. Terry does a great job in representing Infiniti.

.

I found the salesman Ed Johnson to be the easiest car salesperson I have ever worked with-a real pro.

2
★★★★★

I found the salesman Ed Johnson to be the easiest car salesperson I have ever worked with-a real pro.

.

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming back.

2
★★★★★

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming back.

.

Sales Process- pressure-free, not pushy.

2
★★★★★

Sales Process- pressure-free, not pushy.

.

They made me feel comfortable because of their excellent customer service.

2
★★★★★

They made me feel comfortable because of their excellent customer service.

.

This is my 2nd Infiniti and the Infiniti of Bedford dealership is exceptional! Although I bought this 35MX in Illinois I feel the service dept. is very professional and knowledgeable and treats me as if I purchased my vehicle in Bedford! Keep up the good work!

2
★★★★★

This is my 2nd Infiniti and the Infiniti of Bedford dealership is exceptional! Although I bought this 35MX in Illinois I feel the service dept. is very professional and knowledgeable and treats me as if I purchased my vehicle in Bedford! Keep up the good work!

.

A service person was coming out the front door as we were approaching for our first visit. He paused, smiled, held the door open for us, and said, "Welcome to Infiniti of Bedford." Very impressive. The coffee was also excellent.

2
★★★★★

A service person was coming out the front door as we were approaching for our first visit. He paused, smiled, held the door open for us, and said, "Welcome to Infiniti of Bedford." Very impressive. The coffee was also excellent.

.

Extremely pleased with Infiniti of Bedford. It's our 5th Infiniti from that dealership.

2
★★★★★

Extremely pleased with Infiniti of Bedford. It's our 5th Infiniti from that dealership.

.

This was our first experience at Bedford Infiniti, recommended for warranty covered repair work. The staff was very professional, courteous, and knowledgeable. We were extremely pleased with the service they provided. My husband's comment, when I brought our car home, was that we would definitely consider driving the 1.5 hrs to Bedford, if our next new car choice is an Infiniti again!

2
★★★★★

This was our first experience at Bedford Infiniti, recommended for warranty covered repair work. The staff was very professional, courteous, and knowledgeable. We were extremely pleased with the service they provided. My husband's comment, when I brought our car home, was that we would definitely consider driving the 1.5 hrs to Bedford, if our next new car choice is an Infiniti again!

.

We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements.

2
★★★★★

We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements.

.

I liked the sales experience because I finally got what I wanted. I had been thinking about getting an Infiniti automobile for a few years and during the summer clearance event I decided to go for it. So I was an easy sale for Infiniti of Bedford as I was already sold on the vehicle before I arrived on their lot. The people at Infiniti of Bedford were very friendly and helpful.

2
★★★★★

I liked the sales experience because I finally got what I wanted. I had been thinking about getting an Infiniti automobile for a few years and during the summer clearance event I decided to go for it. So I was an easy sale for Infiniti of Bedford as I was already sold on the vehicle before I arrived on their lot. The people at Infiniti of Bedford were very friendly and helpful.

.

Infiniti of Bedford is by far the most satisfying dealership I have ever been to. Repeatedly, they provide outstanding service and should be commended. I have owned an Audi and Jeep, and each experience was pleasant but the auto service that Infiniti provides far surpasses others. They bring my car back cleaner than I left it and running smoother than when they picked it up. It is hassle free.

2
★★★★★

Infiniti of Bedford is by far the most satisfying dealership I have ever been to. Repeatedly, they provide outstanding service and should be commended. I have owned an Audi and Jeep, and each experience was pleasant but the auto service that Infiniti provides far surpasses others. They bring my car back cleaner than I left it and running smoother than when they picked it up. It is hassle free.

.

very relaxed. Straightforward. I didn't feel like I was being "sold." it felt like a mutual arrangement in which both the dealer and I were trying to reach acceptable terms that would be satisfactory to each of us.

2
★★★★★

very relaxed. Straightforward. I didn't feel like I was being "sold." it felt like a mutual arrangement in which both the dealer and I were trying to reach acceptable terms that would be satisfactory to each of us.

.

I have nothing buy wonderful things to say about Charles. The customer service I received from Chuck is by far, the best I have ever received. The man deserves a raise for the amount of time and care he gives his customers!

2
★★★★★

I have nothing buy wonderful things to say about Charles. The customer service I received from Chuck is by far, the best I have ever received. The man deserves a raise for the amount of time and care he gives his customers!

.

The valet service offered is a great benefit for me. It is one of the major factors in deciding to purchase a second car from Bedford Infiniti.

2
★★★★★

The valet service offered is a great benefit for me. It is one of the major factors in deciding to purchase a second car from Bedford Infiniti.

.

Customer Service Rep Beverly is an excellent resource. She gets it done everytime and is a great asset to Infiniti. Please share my comment with Infiniti of Bedford.

2
★★★★★

Customer Service Rep Beverly is an excellent resource. She gets it done everytime and is a great asset to Infiniti. Please share my comment with Infiniti of Bedford.

.

They did a fine job.

2
★★★★★

They did a fine job.

.

This is my 7th Infinity. I'm very satisfied.

2
★★★★★

This is my 7th Infinity. I'm very satisfied.

Review Partner
.

My service advisor, Chuck, is a true asset to the Infiniti of Bedford organization; his professionalism and aim-to-please attitude are very much appreciated. Presumably, having one's car serviced at the dealership is usually more

5
★★★★★

My service advisor, Chuck, is a true asset to the Infiniti of Bedford organization; his professionalism and aim-to-please attitude are very much appreciated. Presumably, having one's car serviced at the dealership is usually more

.

Excellent service. Picked up and left me a loaner car. Delivered the car back to me on time.

5
★★★★★

Excellent service. Picked up and left me a loaner car. Delivered the car back to me on time.

.

Overall a very positive experience.

5
★★★★★

Overall a very positive experience.

.

great service

5
★★★★★

great service

.

This was our first experience at Bedford Infiniti, recommended for warranty covered repair work. The staff was very professional, courteous, and knowledgeable. We were extremely pleased with the service they provided. My husband's

5
★★★★★

This was our first experience at Bedford Infiniti, recommended for warranty covered repair work. The staff was very professional, courteous, and knowledgeable. We were extremely pleased with the service they provided. My husband's

.

I found the salesman Ed Johnson to be the easiest car salesperson I have ever worked with-a real pro.

5
★★★★★

I found the salesman Ed Johnson to be the easiest car salesperson I have ever worked with-a real pro.

.

I would recommend him (and will) to anybody interested in an Infiniti or any other new car.

5
★★★★★

I would recommend him (and will) to anybody interested in an Infiniti or any other new car.

.

Svc Consultation-attitude/ greeting/ treatment good. very friendly and accomodating

5
★★★★★

Svc Consultation-attitude/ greeting/ treatment good. very friendly and accomodating

.

Salesperson was excellent. Manager came over to meet me.

5
★★★★★

Salesperson was excellent. Manager came over to meet me.

.

THEY ARE AN EXCELLENT OPERATION AND I AM GLAD I PURCHASED (LEASED) MY INFINITI FROM THEM

5
★★★★★

THEY ARE AN EXCELLENT OPERATION AND I AM GLAD I PURCHASED (LEASED) MY INFINITI FROM THEM

.

I liked the sales experience because I finally got what I wanted. I had been thinking about getting an Infiniti automobile for a few years and during the summer clearance event I decided to go for it. So I was an easy sale for Infiniti

5
★★★★★

I liked the sales experience because I finally got what I wanted. I had been thinking about getting an Infiniti automobile for a few years and during the summer clearance event I decided to go for it. So I was an easy sale for Infiniti

.

The experience was great and to the point. Pat and Joe were the two individuals involved with my purchase and they were very thorough and polite. Pat showed me the ins and outs of the vehicle, and Joe did the financial paperwork and

5
★★★★★

The experience was great and to the point. Pat and Joe were the two individuals involved with my purchase and they were very thorough and polite. Pat showed me the ins and outs of the vehicle, and Joe did the financial paperwork and

.

I live 2 hrs away which is why no service is scheduled. Pat was the single best sales consultant I have ever dealt with. A true professional in every way and an asset to the Infiniti. I was not even that sold on the car until I talked

5
★★★★★

I live 2 hrs away which is why no service is scheduled. Pat was the single best sales consultant I have ever dealt with. A true professional in every way and an asset to the Infiniti. I was not even that sold on the car until I talked

.

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming

5
★★★★★

Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming

.

We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements.

5
★★★★★

We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements.

.

quick deal, great experience. Thanks

5
★★★★★

quick deal, great experience. Thanks

.

I appreciated that they washed and vacuumed my car-very nice.

5
★★★★★

I appreciated that they washed and vacuumed my car-very nice.

.

Extremely pleased with Infiniti of Bedford. It's our 5th Infiniti from that dealership.

5
★★★★★

Extremely pleased with Infiniti of Bedford. It's our 5th Infiniti from that dealership.

.

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which

5
★★★★★

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which

.

Treated me with respect and in a professional manner. My service rep even parked the loaner car in front of the dealer show room where I was speaking to a sales rep instead of service area which I had just left!

5
★★★★★

Treated me with respect and in a professional manner. My service rep even parked the loaner car in front of the dealer show room where I was speaking to a sales rep instead of service area which I had just left!

.

I had valet service which is a real necessity based on the number of hours I am required to be at work! The valet service was exceptional.

5
★★★★★

I had valet service which is a real necessity based on the number of hours I am required to be at work! The valet service was exceptional.

.

This is my 2nd Infiniti and the Infiniti of Bedford dealership is exceptional! Although I bought this 35MX in Illinois I feel the service dept. is very professional and knowledgeable and treats me as if I purchased my vehicle in Bedford!

5
★★★★★

This is my 2nd Infiniti and the Infiniti of Bedford dealership is exceptional! Although I bought this 35MX in Illinois I feel the service dept. is very professional and knowledgeable and treats me as if I purchased my vehicle in Bedford!

.

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have

5
★★★★★

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have

.

Ed, the sales consultant, was a pleasure to work with. Before I made my decision, he was helpful but not pushy and offered to let me test drive the EX-35 overnight if necessary. After the sale, he helped streamline the leasing process

5
★★★★★

Ed, the sales consultant, was a pleasure to work with. Before I made my decision, he was helpful but not pushy and offered to let me test drive the EX-35 overnight if necessary. After the sale, he helped streamline the leasing process

.

Matt did an outstanding job in the sales process. I have previously owned Nissan/Infiniti cars, so I knew what I was looking for. I met Matt in the showroom about 6 months prior to my purchase. When I was ready to buy the G-37 I

5
★★★★★

Matt did an outstanding job in the sales process. I have previously owned Nissan/Infiniti cars, so I knew what I was looking for. I met Matt in the showroom about 6 months prior to my purchase. When I was ready to buy the G-37 I

.

Terry was very accommodating and accessbile. He was also very responsive to questions I had. He made special arrangements to accommodate my son's schedule for the delivery of the vehicle and in fact, delivered the car to our home. By

5
★★★★★

Terry was very accommodating and accessbile. He was also very responsive to questions I had. He made special arrangements to accommodate my son's schedule for the delivery of the vehicle and in fact, delivered the car to our home. By

.

The staff provided for a friendly, helpful, comfortable atmosphere. It was pleasant experience that increases the probability my next new car in 3 years will be an Infiniti product.

5
★★★★★

The staff provided for a friendly, helpful, comfortable atmosphere. It was pleasant experience that increases the probability my next new car in 3 years will be an Infiniti product.

.

Pat was very professional and responsive to my questions during the sales process. I appreciated the relaxed atmosphere with no "hard sell" tactics.

5
★★★★★

Pat was very professional and responsive to my questions during the sales process. I appreciated the relaxed atmosphere with no "hard sell" tactics.

.

Beverly is a very professional, compassionate, Service Advisor. She simply made the sometimes dreaded service experience tolerable. We need more like her.

5
★★★★★

Beverly is a very professional, compassionate, Service Advisor. She simply made the sometimes dreaded service experience tolerable. We need more like her.

.

My sales consultant, Michael Smith, was exceptionally knowledgeable about the car and explained everything very patiently. He was professional, friendly, courteous, and likable. I would definitely recommend him to friends.

5
★★★★★

My sales consultant, Michael Smith, was exceptionally knowledgeable about the car and explained everything very patiently. He was professional, friendly, courteous, and likable. I would definitely recommend him to friends.

.

The Service Department has been very courteous and helpful, especially Chuck Navin.

5
★★★★★

The Service Department has been very courteous and helpful, especially Chuck Navin.

.

The negotiations were very straightforward no haggling back and forth. Everyone was very friendly and helpful. I would recommend your dealership to anyone looking for a Infiniti.

5
★★★★★

The negotiations were very straightforward no haggling back and forth. Everyone was very friendly and helpful. I would recommend your dealership to anyone looking for a Infiniti.

.

Ed did a nice job of making it easy to buy the car.

5
★★★★★

Ed did a nice job of making it easy to buy the car.

.

This dealer always has friendly staff, i always return here for any service done on my car.

5
★★★★★

This dealer always has friendly staff, i always return here for any service done on my car.

.

Excellent!

5
★★★★★

Excellent!

 

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