Thompson Plumbing, Heating & Cooling

★★★★★
  • 6 N. Commerce Park

    Cincinnati, OH 45215

    Map & Directions
  • 513-333-4357

About Thompson Plumbing, Heating & Cooling

Hours
8 a.m. - 8 p.m.

Home Construction & Remodeling

Home Construction & Remodeling
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BEWARE!!! IF "HELP" is doing work in your home right now-get another opinion! Our situation is very similar to other reviews on YELP and complaints lodged with the BBB. We had a coupon for a routine check in the fall of 2010. The service

3
★★★★★

BEWARE!!! IF "HELP" is doing work in your home right now-get another opinion! Our situation is very similar to other reviews on YELP and complaints lodged with the BBB. We had a coupon for a routine check in the fall of 2010. The service

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Nick R. was courteous and competent.

3
★★★★★

Nick R. was courteous and competent.

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I highly recommend Thompson and Josh B. Great service.

3
★★★★★

I highly recommend Thompson and Josh B. Great service.

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Vincent F was very professional. He reviewed the entire process with us before fixing the problems. Once he completed the work, he cleaned up the area where he replaced the valve.

3
★★★★★

Vincent F was very professional. He reviewed the entire process with us before fixing the problems. Once he completed the work, he cleaned up the area where he replaced the valve.

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Stan P. was very efficient and courteous, I would recommend him for all of your furnace maintenece needs.

3
★★★★★

Stan P. was very efficient and courteous, I would recommend him for all of your furnace maintenece needs.

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Keith F was very friendly and made it easy for me to understand what services were needed and why. I would definitely recommend him & Thompson to a friend or relative. Great service!

3
★★★★★

Keith F was very friendly and made it easy for me to understand what services were needed and why. I would definitely recommend him & Thompson to a friend or relative. Great service!

.

I called Thompson s when my furnace wouldn't work and they sent Ryan H and he fixed it right away.. Thanks

3
★★★★★

I called Thompson s when my furnace wouldn't work and they sent Ryan H and he fixed it right away.. Thanks

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I highly recommend Jake N. He knows his business, is professional, and was so helpful in explaining to me what Thompson had to offer us that was in our best interest at the best possible price. Thank you Jake! Thanks Thompson!

3
★★★★★

I highly recommend Jake N. He knows his business, is professional, and was so helpful in explaining to me what Thompson had to offer us that was in our best interest at the best possible price. Thank you Jake! Thanks Thompson!

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Chris R came to tune up my heat pump today and was just great. Very patient with my questions and concerns while explaining to me about a part that needed replaced.

3
★★★★★

Chris R came to tune up my heat pump today and was just great. Very patient with my questions and concerns while explaining to me about a part that needed replaced.

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This company means it when they answer the phone with "how can I make you smile today?" Their customer service and service staff are among teh best I have dealt with in tehir professionalism, timeliness and level of service.

3
★★★★★

This company means it when they answer the phone with "how can I make you smile today?" Their customer service and service staff are among teh best I have dealt with in tehir professionalism, timeliness and level of service.

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Tyson did a great job getting our furnace tuned up for the winter. We had a worn part he identified and we were able to get that fixed affordably. Great service!

3
★★★★★

Tyson did a great job getting our furnace tuned up for the winter. We had a worn part he identified and we were able to get that fixed affordably. Great service!

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We were experiencing wildly fluctuating water pressures throughout the home. Vincent arrived promptly at the scheduled appointment time and began to troubleshoot the issue.\r
He quickly determined that the whole-house pressure reducing

3
★★★★★

We were experiencing wildly fluctuating water pressures throughout the home. Vincent arrived promptly at the scheduled appointment time and began to troubleshoot the issue.\r
He quickly determined that the whole-house pressure reducing

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Andy M came to our house to do the fall check on our furnace. He found some stuff that needs replaced/repaired and was very patient in explaining everything to me. Would definitely refer all of my friends!

3
★★★★★

Andy M came to our house to do the fall check on our furnace. He found some stuff that needs replaced/repaired and was very patient in explaining everything to me. Would definitely refer all of my friends!

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Mike T was professional and courteous. He was very knowledgeable and made very helpful recommendations concerning the care and upkeep of our HVAC system. He also identified a problem with our heat pump, fixed it and made recommendations regarding possible problems to watch for in the future as our HVAC unit ages. Great service, I really appreciated Mike T.'s honesty.

5
★★★★★

Mike T was professional and courteous. He was very knowledgeable and made very helpful recommendations concerning the care and upkeep of our HVAC system. He also identified a problem with our heat pump, fixed it and made recommendations regarding possible problems to watch for in the future as our HVAC unit ages. Great service, I really appreciated Mike T.'s honesty.

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.

Mike T was professional and courteous. He was very knowledgeable and made very helpful recommendations concerning the care and upkeep of our HVAC system. He also identified a problem with our heat pump, fixed it and made recommendations

3
★★★★★

Mike T was professional and courteous. He was very knowledgeable and made very helpful recommendations concerning the care and upkeep of our HVAC system. He also identified a problem with our heat pump, fixed it and made recommendations

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I highly recommend these guys. Kyle was right on time, friendly, professional & made some recommendations to save on our electricity/gas bill. A+++

3
★★★★★

I highly recommend these guys. Kyle was right on time, friendly, professional & made some recommendations to save on our electricity/gas bill. A+++

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Jason B. was great! He introduced himself, came in, put on his footies, and got to work! Real friendly guy. I think I'm gonna request him the next time we need service! Thanks again Jason!

3
★★★★★

Jason B. was great! He introduced himself, came in, put on his footies, and got to work! Real friendly guy. I think I'm gonna request him the next time we need service! Thanks again Jason!

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Stan P came out to the house for the bi-annual inspection on my furnace. He called before coming, arrived when he said would, and completed the work promptly. I also asked him about a noise from the AC unit, which he looked it and was able to fix... and fix for free!

5
★★★★★

Stan P came out to the house for the bi-annual inspection on my furnace. He called before coming, arrived when he said would, and completed the work promptly. I also asked him about a noise from the AC unit, which he looked it and was able to fix... and fix for free!

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.

After arriving at our home to investigate an inoperative Central Air Conditioning Unit--Jake did a great job explaining the problem, the cost of simply reairing (and keeping our 14-year old system) versus upgrading to a newer unit.

We replaced an 8 SEER unit with a 16 SEER model. Consideration was given to annual energy usage, warranty and rebates. We expect to recoup our investment in UNDER 3-yrs time based on projected energy savings alone.

Work with someone you trust to understand the technical, operational and energy related benefits.

5
★★★★★

After arriving at our home to investigate an inoperative Central Air Conditioning Unit--Jake did a great job explaining the problem, the cost of simply reairing (and keeping our 14-year old system) versus upgrading to a newer unit.

We replaced an 8 SEER unit with a 16 SEER model. Consideration was given to annual energy usage, warranty and rebates. We expect to recoup our investment in UNDER 3-yrs time based on projected energy savings alone.

Work with someone you trust to understand the technical, operational and energy related benefits.

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.

Josh Battele was sent out by Thompson to look at our A/C. He found the trouble right away and, this was unexpected, found an option that didn't cost me anything but got the A/C up and running again. While he waited to make sure things were right he played ball with my dog. Clean, thorough, efficient and at little to no cost. I likeee very much.

5
★★★★★

Josh Battele was sent out by Thompson to look at our A/C. He found the trouble right away and, this was unexpected, found an option that didn't cost me anything but got the A/C up and running again. While he waited to make sure things were right he played ball with my dog. Clean, thorough, efficient and at little to no cost. I likeee very much.

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.

Josh Battelle came to do our annual air conditioning check up. He was very efficient and informative. He explained everything and answered all questions about suggestions made.

5
★★★★★

Josh Battelle came to do our annual air conditioning check up. He was very efficient and informative. He explained everything and answered all questions about suggestions made.

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.

I loved how Josh Battelle was on time and how he was quick while here. He installed a new thermostat and was very informative about the many options I can have from Thompson.

5
★★★★★

I loved how Josh Battelle was on time and how he was quick while here. He installed a new thermostat and was very informative about the many options I can have from Thompson.

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Tyson D: Did a excellent job on our Central Air.

5
★★★★★

Tyson D: Did a excellent job on our Central Air.

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.

Here is my 72 year old Mother that lives alone, experience with Thompson. She called them and told them she believed her AC unit was not cooling and later that day they sent out a serviceman. My mother said he was on time and very polite. The service man replaced a dual capacitor including parts and labor for $371.00 plus an electrical contacter including parts and labor for $371.00. Total for replacing the two parts was $742.00.He was at her residents for less than two hours. I have the old parts and can easily find them online for $25.00 each making the two parts worth around $50.00.
These parts are located inches from each other and are mounted with two screws and only have a few wires to terminate. I understand that companies markup parts, so lets say they markup the two parts 100% which I would think would be on the higher end. Now the $50.00 in parts is now $100.00 in parts for company profit. They also have a $69.00 service charge. Here is how the Standard Rate reads on the service ticket. $69.00 Evaluation Fee + $371.00 parts and labor for contactor + $371.00 parts and labor for capacitor = $811.00.
If I subtract the $100.00 for the parts comes to $711.00.Then divide that $711.00 by the two hours the service man was at the house, Thompson charged her $355.50 PER HOUR. He actually worked on those two parts less than two hours because they also sold her a Thompson Club Membership they also performed a cleaning and inspection for an additional $89.00. She ended up paying them $900.00 for the service call. After this being said, its interesting to subtract the possible $100 in parts from the $900 in charges, which obviously gives you $800. Divide the $800 by the two hours of labor and Thompson rate is $400 PER HOUR. Who in this world earns an hourly wage of $400 an hour?
This Club Membership includes things such as a Whole House Plumbing and Tune Up that includes Faucet Aerators and Dye Tablets. I guess they check the faucet aerators for mineral deposits and then tell 72 year old widow how important it is to resolve the newly found problem. I hope they would give a club member a break and only charge her the $355.00 per hour rate to clean this.
The next day I stopped into Thompson World Headquarters on N. Commence Ave in Cincinnati, Ohio. The Service Manager I needed to talk to that day was not in the office at this time. I was able to express my concerns with a very nice and professional employee. She told me that hourly rates are set on national averages and I would be contacted by someone tomorrow regarding my concerns. I was indeed contacted the next day and ask what my concerns were. I asked for a refund for Thompson Club Membership and was informed they return the $89.00 as soon as possible. That leaves the total charges for this service call at $811.00 charging around $355 per hour. Thompson offered no more information or explanation of their charges.
I refuse to beg and grovel for some type of a refund even though I feel that they took advantage of my elderly mother. My mother agreed and signed for the charges and she will pay them- Thompson offered no restitution, so I can only assume Thompson stands behind their rates and service charges. As you can probably guess her AC unit stopped working doing a summer hot streak when going without AC is difficult for anyone at any age.

0
★☆☆☆☆

Here is my 72 year old Mother that lives alone, experience with Thompson. She called them and told them she believed her AC unit was not cooling and later that day they sent out a serviceman. My mother said he was on time and very polite. The service man replaced a dual capacitor including parts and labor for $371.00 plus an electrical contacter including parts and labor for $371.00. Total for replacing the two parts was $742.00.He was at her residents for less than two hours. I have the old parts and can easily find them online for $25.00 each making the two parts worth around $50.00.
These parts are located inches from each other and are mounted with two screws and only have a few wires to terminate. I understand that companies markup parts, so lets say they markup the two parts 100% which I would think would be on the higher end. Now the $50.00 in parts is now $100.00 in parts for company profit. They also have a $69.00 service charge. Here is how the Standard Rate reads on the service ticket. $69.00 Evaluation Fee + $371.00 parts and labor for contactor + $371.00 parts and labor for capacitor = $811.00.
If I subtract the $100.00 for the parts comes to $711.00.Then divide that $711.00 by the two hours the service man was at the house, Thompson charged her $355.50 PER HOUR. He actually worked on those two parts less than two hours because they also sold her a Thompson Club Membership they also performed a cleaning and inspection for an additional $89.00. She ended up paying them $900.00 for the service call. After this being said, its interesting to subtract the possible $100 in parts from the $900 in charges, which obviously gives you $800. Divide the $800 by the two hours of labor and Thompson rate is $400 PER HOUR. Who in this world earns an hourly wage of $400 an hour?
This Club Membership includes things such as a Whole House Plumbing and Tune Up that includes Faucet Aerators and Dye Tablets. I guess they check the faucet aerators for mineral deposits and then tell 72 year old widow how important it is to resolve the newly found problem. I hope they would give a club member a break and only charge her the $355.00 per hour rate to clean this.
The next day I stopped into Thompson World Headquarters on N. Commence Ave in Cincinnati, Ohio. The Service Manager I needed to talk to that day was not in the office at this time. I was able to express my concerns with a very nice and professional employee. She told me that hourly rates are set on national averages and I would be contacted by someone tomorrow regarding my concerns. I was indeed contacted the next day and ask what my concerns were. I asked for a refund for Thompson Club Membership and was informed they return the $89.00 as soon as possible. That leaves the total charges for this service call at $811.00 charging around $355 per hour. Thompson offered no more information or explanation of their charges.
I refuse to beg and grovel for some type of a refund even though I feel that they took advantage of my elderly mother. My mother agreed and signed for the charges and she will pay them- Thompson offered no restitution, so I can only assume Thompson stands behind their rates and service charges. As you can probably guess her AC unit stopped working doing a summer hot streak when going without AC is difficult for anyone at any age.

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Kyle L was very polite and informative of what he was doing. He explained to me what he fixed and what probably caused the problem. Called for service and he came on the same day.

2
★★★★★

Kyle L was very polite and informative of what he was doing. He explained to me what he fixed and what probably caused the problem. Called for service and he came on the same day.

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We called Thompson late on a Saturday afternoon to service our broken air conditioning unit and the dispatched team was friendly. They sent out a service guy the next morning. Thanks!

2
★★★★★

We called Thompson late on a Saturday afternoon to service our broken air conditioning unit and the dispatched team was friendly. They sent out a service guy the next morning. Thanks!

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Water Heater Evaluation
Justin was very thorough and professional in presenting all of the options from which we have to choose in replacing our 22-year-old water heater. The water heater continues to work OK, and so we wanted a low-pressure professional evaluation so that we can weigh our options prior to the replacement becoming an emergency. Justin provided just such an evaluation. Thanks, Justin and Thomson!

2
★★★★★

Water Heater Evaluation
Justin was very thorough and professional in presenting all of the options from which we have to choose in replacing our 22-year-old water heater. The water heater continues to work OK, and so we wanted a low-pressure professional evaluation so that we can weigh our options prior to the replacement becoming an emergency. Justin provided just such an evaluation. Thanks, Justin and Thomson!

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Excellent, honest, Service. Technichian was very knowledge-able and Friendly.

2
★★★★★

Excellent, honest, Service. Technichian was very knowledge-able and Friendly.

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Great job Kyle

2
★★★★★

Great job Kyle

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This was our first time using Thompson Plumbing Heating & Cooling and now understand why I see so many signs in our neighborhood.\r
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The Heating & Air Technician Hubie was awesome. Not only was he on time, polite and pofessional, he took the time to explain and show me problems he had uncovered with our system. He didn't talk over my head and explained his findings in a language I could understand.\r
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It's not every day you get to give feedback on service in a good way therefore I wanted to give props to Hubie for providing outstanding service. \r
\r

2
★★★★★

This was our first time using Thompson Plumbing Heating & Cooling and now understand why I see so many signs in our neighborhood.\r
\r
The Heating & Air Technician Hubie was awesome. Not only was he on time, polite and pofessional, he took the time to explain and show me problems he had uncovered with our system. He didn't talk over my head and explained his findings in a language I could understand.\r
\r
It's not every day you get to give feedback on service in a good way therefore I wanted to give props to Hubie for providing outstanding service. \r
\r

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I have used Thompson for about 12 years now and am never dissapointed. They are always on time and go over everything in detail to allow you to make an informed decision as to if it is in your best interest to repair or replace. They automatically call me twice a year (once for heating and once for my a/c) so that I can stay ahead of any problems. I am so impressed with their service they have become my plumbers as well. Good pricing, professional and on time, it's hard to argue with that!

2
★★★★★

I have used Thompson for about 12 years now and am never dissapointed. They are always on time and go over everything in detail to allow you to make an informed decision as to if it is in your best interest to repair or replace. They automatically call me twice a year (once for heating and once for my a/c) so that I can stay ahead of any problems. I am so impressed with their service they have become my plumbers as well. Good pricing, professional and on time, it's hard to argue with that!

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thompson heating&colling the best for all your heating and cooling .stan p was my service person ans he was freindly also took care of cooling needs.i wuold recommand thompson everytime.

2
★★★★★

thompson heating&colling the best for all your heating and cooling .stan p was my service person ans he was freindly also took care of cooling needs.i wuold recommand thompson everytime.

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Jake N. was very helpful and professional. He provided outstanding service and helped us understand what was going on with our AC. He didn't try to upsell us on things we didn't need. We are very pleased with his work. We highly recommend Jake and Thompson to everyone.

2
★★★★★

Jake N. was very helpful and professional. He provided outstanding service and helped us understand what was going on with our AC. He didn't try to upsell us on things we didn't need. We are very pleased with his work. We highly recommend Jake and Thompson to everyone.

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Jake N. was very helpful and professional. He provided outstanding service and helped us understand what was going on with our AC. He didn't try to upsell us on things we didn't need. We are very pleased with his work. We highly recommend Jake and Thompson to everyone.

5
★★★★★

Jake N. was very helpful and professional. He provided outstanding service and helped us understand what was going on with our AC. He didn't try to upsell us on things we didn't need. We are very pleased with his work. We highly recommend Jake and Thompson to everyone.

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.

Nick came to do the yearly maintenance on our A/C. He came on time and did a good job and didn't try to sell me lots of extra things.
I've actually had to use Thompson several times in the past few months for different issues and a I have been very pleased.

2
★★★★☆

Nick came to do the yearly maintenance on our A/C. He came on time and did a good job and didn't try to sell me lots of extra things.
I've actually had to use Thompson several times in the past few months for different issues and a I have been very pleased.

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Justin C. came to fix several things - two toilets, some sinks, etc. He was prompt and cleaned up quickly. The only reason I am not giving 5 stars is because it was a very expensive job! Obviously that's not Justin's fault and it's probably comparable to other plumbers in the area. Thanks Thompson!

2
★★★★☆

Justin C. came to fix several things - two toilets, some sinks, etc. He was prompt and cleaned up quickly. The only reason I am not giving 5 stars is because it was a very expensive job! Obviously that's not Justin's fault and it's probably comparable to other plumbers in the area. Thanks Thompson!

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Thanks Jason B. for your friendly thorough service.

2
★★★★★

Thanks Jason B. for your friendly thorough service.

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Stan P. was great. He came in and reviewed our equipment and explained everything to us and answered all our questions. He is highly recommended.

2
★★★★★

Stan P. was great. He came in and reviewed our equipment and explained everything to us and answered all our questions. He is highly recommended.

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On 04/23/2012 Thompson plumbing heating & cooling sent Troy H to my home to service my a/c . Troy is a first class service tech. who explaned everything he did for me and told me steps to take to prolong the life of my unit.GREAT job Troy H and Thompson Plumbing Heating & Cooling

5
★★★★★

On 04/23/2012 Thompson plumbing heating & cooling sent Troy H to my home to service my a/c . Troy is a first class service tech. who explaned everything he did for me and told me steps to take to prolong the life of my unit.GREAT job Troy H and Thompson Plumbing Heating & Cooling

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.

Always professional, timely, and knowledgible from my first stressed phone call to when they fix the problem !! I have used them in the past and will continue to use them.

2
★★★★★

Always professional, timely, and knowledgible from my first stressed phone call to when they fix the problem !! I have used them in the past and will continue to use them.

.

All of Thompson's employees are extremely polite, professional, personable, promt, knowledgible and helpful. They come out twice a year for routine maintenance and upkeep of our furnace and air conditioner and once a year for plumbing. We have never had any problems with them. They are great to work with. Side note they also are very big supporters and contributers to are veterans. We will happily continue to use them and would recommend them to anyone.

2
★★★★★

All of Thompson's employees are extremely polite, professional, personable, promt, knowledgible and helpful. They come out twice a year for routine maintenance and upkeep of our furnace and air conditioner and once a year for plumbing. We have never had any problems with them. They are great to work with. Side note they also are very big supporters and contributers to are veterans. We will happily continue to use them and would recommend them to anyone.

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We have contracted with Thompsons for the maintenance and upkeep of our furnace and air conditioner. They are extremely professional, prompt and efficient when scheduling and providing their services. Great explanations of all recommended servicings and very competitive pricing for the services. Highly recommend this company!

2
★★★★★

We have contracted with Thompsons for the maintenance and upkeep of our furnace and air conditioner. They are extremely professional, prompt and efficient when scheduling and providing their services. Great explanations of all recommended servicings and very competitive pricing for the services. Highly recommend this company!

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I bought an old house last June and got in a little over my head on what to do about an eclectic list of sewer, drain, and plumbing issues. I also needed to get back on a maintenance schedule for my HVAC. I called Thompson Plumbing, Heating and Cooling, sent the team a very long list of repairs I wanted to start chipping away on. They were there the next day exactly on time, on schedule with a 4 man team of pleasant, helpful guys. We talked through the estimate, they assisted me with an easy finance project and they were ready to go. They replaced our vintage dual leaky tub faucets with a high end Wolverine lever faucet and went above and beyond in restoring and grouting the tile around it with a few spare tiles I had from the previous home owner. They also rebuilt my 8 ft leaky cast iron sewer stack with a PVC stack, shortening a few drain runs so that they made better drain flow from the tub. I suffered no plaster cracking as they were extremely sensitive to my old house, new paint job concerns as they were cutting out the iron work. Jeff was extremely picky about the quality of his PVC stack work and I am now very happy with the drain flow. They also did some light excavation on my sump pump drains and corrected several gutter drain runs in the yard to solve water issues reseeping into the house. The biggest job they helped with, however, was with the trenchless sewer repair. They were patient with their camera work, showed me every gap in my very long, broken clay drain line and let me watch the entire resin process of their relining service, only needing to cut a small 4 x 3 hole in my basement without wrecking all of my new spring plantings outside. They also alerted me to a dangerous lead pipe issue that the home inspector missed that I will eventually have abated. I was extremely grateful for their professionalism and fast service. The guys are pleasant and patient. It was a high dollar project but I don't think I would have been as pleased with the results had I gone with the other vendors I spoke with. We'll be working together from now on. Thank you Jeff, Justin, Craig, Dave, and Tina.

2
★★★★★

I bought an old house last June and got in a little over my head on what to do about an eclectic list of sewer, drain, and plumbing issues. I also needed to get back on a maintenance schedule for my HVAC. I called Thompson Plumbing, Heating and Cooling, sent the team a very long list of repairs I wanted to start chipping away on. They were there the next day exactly on time, on schedule with a 4 man team of pleasant, helpful guys. We talked through the estimate, they assisted me with an easy finance project and they were ready to go. They replaced our vintage dual leaky tub faucets with a high end Wolverine lever faucet and went above and beyond in restoring and grouting the tile around it with a few spare tiles I had from the previous home owner. They also rebuilt my 8 ft leaky cast iron sewer stack with a PVC stack, shortening a few drain runs so that they made better drain flow from the tub. I suffered no plaster cracking as they were extremely sensitive to my old house, new paint job concerns as they were cutting out the iron work. Jeff was extremely picky about the quality of his PVC stack work and I am now very happy with the drain flow. They also did some light excavation on my sump pump drains and corrected several gutter drain runs in the yard to solve water issues reseeping into the house. The biggest job they helped with, however, was with the trenchless sewer repair. They were patient with their camera work, showed me every gap in my very long, broken clay drain line and let me watch the entire resin process of their relining service, only needing to cut a small 4 x 3 hole in my basement without wrecking all of my new spring plantings outside. They also alerted me to a dangerous lead pipe issue that the home inspector missed that I will eventually have abated. I was extremely grateful for their professionalism and fast service. The guys are pleasant and patient. It was a high dollar project but I don't think I would have been as pleased with the results had I gone with the other vendors I spoke with. We'll be working together from now on. Thank you Jeff, Justin, Craig, Dave, and Tina.

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I will only call Thompson Plumbing Heating and Cooling. More specifically, I will only request Stan Prather! He is awesome. Very courteous and professional!

2
★★★★★

I will only call Thompson Plumbing Heating and Cooling. More specifically, I will only request Stan Prather! He is awesome. Very courteous and professional!

.

They clearly write their own reviews because this company is the worst experience that I have ever had!! They are sales people point blank and sales people that lie to your face! They told me that I need $1385 in repairs on my 3 yr old AC...sound fishy...yeah I thought so also so I called another company! Well Well I had blown a fuse which was $47 plus the service call of $79! Thompson was going to charge me over $1300 for that fuse, once I started to research them on the internet I found out that they do this to everyone. Please do not trust this company, they will take advantage of you.

0
★☆☆☆☆

They clearly write their own reviews because this company is the worst experience that I have ever had!! They are sales people point blank and sales people that lie to your face! They told me that I need $1385 in repairs on my 3 yr old AC...sound fishy...yeah I thought so also so I called another company! Well Well I had blown a fuse which was $47 plus the service call of $79! Thompson was going to charge me over $1300 for that fuse, once I started to research them on the internet I found out that they do this to everyone. Please do not trust this company, they will take advantage of you.

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The best service and tech knew exactly what he was doing took time to explain everything to me. Joe W. is a great service tech

5
★★★★★

The best service and tech knew exactly what he was doing took time to explain everything to me. Joe W. is a great service tech

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.

Waking up to no hot water in the house (especially in February) is not fun. So I called Thompson and they sent Justin and Jerry out right away to help. My old hot water heater needed to be replaced, so Justin gave me my options on what to do. I chose which water heater I wanted and within an hour they had the new unit at my house and started installing it. Both men were very professional and courteous. They took me through the installation process step by step so i understood what they were doing. I felt confident in what they were doing and was very glad I chose Thompson to do the job. Thanks!

2
★★★★★

Waking up to no hot water in the house (especially in February) is not fun. So I called Thompson and they sent Justin and Jerry out right away to help. My old hot water heater needed to be replaced, so Justin gave me my options on what to do. I chose which water heater I wanted and within an hour they had the new unit at my house and started installing it. Both men were very professional and courteous. They took me through the installation process step by step so i understood what they were doing. I felt confident in what they were doing and was very glad I chose Thompson to do the job. Thanks!

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Jerry H is great, tries to save me money while resolving the issue.

2
★★★★☆

Jerry H is great, tries to save me money while resolving the issue.

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Was worried about calling a company and them charging me more and saying I need work that I don't need. Once Joe got here I was very comfortable with him. I trusted everything he said. I would not only recommend Thompson, I would reccomend Joe.

5
★★★★★

Was worried about calling a company and them charging me more and saying I need work that I don't need. Once Joe got here I was very comfortable with him. I trusted everything he said. I would not only recommend Thompson, I would reccomend Joe.

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I had asked them to come out to give me a proposal, and they quoted one price, but when i told them i was going to get another bid, they offered a substatially lower price.

0
★☆☆☆☆

I had asked them to come out to give me a proposal, and they quoted one price, but when i told them i was going to get another bid, they offered a substatially lower price.

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