Best Buy

★★☆☆☆
  • 13711 W Bell Rd

    Surprise, AZ 85374

    Map & Directions
  • 623-546-3108

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Details
  • TV & Radio Repair
Hours
M-Sa 10am-9pm, Su 10am-8pm

Shopping

Shopping
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1.6 5
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Terrible............. wow! My first experience was when I had bought a game as a gift that I later realized my parents already had so I went to exchange it.. One "new" girl was working the refunds/exchange counter and had no clue. Experienced employees wandered about doing nothing but talking. The new girl had to constantly ask for assistance on almost every refund ahead of me and it took forever for the other employees to help her at the register, they also almost seem to be aggrivated that she needed help? Other customers and myself were in line for at least 20 minutes to the point where we all started making conversation to each other about how ridiculous the situation was! Also agree with the other review that they NEVER answer the phone.. in fact I googles best buy to get the number aned sat at my laptop calling three times over and noticed in google someone complaining that they never answer the phone.. hahaha.. so decided to sign in to this place and agree! Best Buy in Surprise is a joke unless you know exactly what you need with no questions.

1
★☆☆☆☆

Terrible............. wow! My first experience was when I had bought a game as a gift that I later realized my parents already had so I went to exchange it.. One "new" girl was working the refunds/exchange counter and had no clue. Experienced employees wandered about doing nothing but talking. The new girl had to constantly ask for assistance on almost every refund ahead of me and it took forever for the other employees to help her at the register, they also almost seem to be aggrivated that she needed help? Other customers and myself were in line for at least 20 minutes to the point where we all started making conversation to each other about how ridiculous the situation was! Also agree with the other review that they NEVER answer the phone.. in fact I googles best buy to get the number aned sat at my laptop calling three times over and noticed in google someone complaining that they never answer the phone.. hahaha.. so decided to sign in to this place and agree! Best Buy in Surprise is a joke unless you know exactly what you need with no questions.

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They never answer their phone. Been on hold for 45 minutes with over 3 different phone calls.Their customer service also stinks, you have to wait in line for ever. The sign above that says "customer service" should say "lack of" preceding it.

1
★☆☆☆☆

They never answer their phone. Been on hold for 45 minutes with over 3 different phone calls.Their customer service also stinks, you have to wait in line for ever. The sign above that says "customer service" should say "lack of" preceding it.

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I have just made my 6th phone call of the day, hitting extension #3 for sales help. Nothing! Not even an answer period! What terrible service. I am trying to buy something and no one answers the phone all day. This is a direct reflection on the management. I will buy elsewhere where I can get customer service.

Dan Swafford 623-544-9073

1
★☆☆☆☆

I have just made my 6th phone call of the day, hitting extension #3 for sales help. Nothing! Not even an answer period! What terrible service. I am trying to buy something and no one answers the phone all day. This is a direct reflection on the management. I will buy elsewhere where I can get customer service.

Dan Swafford 623-544-9073

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I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 different times. I then asked him about using a coupon that I received for 12% off any purchase for my birthday. He said that I could use that as well.

Well, I went to the store on February 17th to get my camera. (my birth is the 20th) Jamahal was not there so I spoke to another guy in the department. He said he couldn't make any deals ad got the acting manager Chris. When I told Chris
about the deal Jamahal was going to make he said he couldn't help me. When I asked what I thought that was not the type of customer service that I would expect from a store such as Bets Buy, he shrugged his shoulders with a cocky grin on his face and said "Oh well" and chuckled about it. Then he said if I
bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May and I wasn't prepared to buy 2 that day, he again chuckled and said Oh well. I told him that I had found the camera at another store for $629 and he agreed to price match that store. But when I got to the
register, they wouldn't let me use the 12% off coupon. When I called their customer support line, they said that the acting manager was trying to work with me because he would let me buy 2 cameras at that time for the price Jamahal promised but I feel like that is like holding me hostage by making me make a
purchase that I wasn't financially prepared to make. This ruined my birthday and has resulted in Best Buy loosing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controllers, movies etc. and I will never go back there again. Congratulations Best Buy, on setting an all time high in lows for customer service.

1
★☆☆☆☆

I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 different times. I then asked him about using a coupon that I received for 12% off any purchase for my birthday. He said that I could use that as well.

Well, I went to the store on February 17th to get my camera. (my birth is the 20th) Jamahal was not there so I spoke to another guy in the department. He said he couldn't make any deals ad got the acting manager Chris. When I told Chris
about the deal Jamahal was going to make he said he couldn't help me. When I asked what I thought that was not the type of customer service that I would expect from a store such as Bets Buy, he shrugged his shoulders with a cocky grin on his face and said "Oh well" and chuckled about it. Then he said if I
bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May and I wasn't prepared to buy 2 that day, he again chuckled and said Oh well. I told him that I had found the camera at another store for $629 and he agreed to price match that store. But when I got to the
register, they wouldn't let me use the 12% off coupon. When I called their customer support line, they said that the acting manager was trying to work with me because he would let me buy 2 cameras at that time for the price Jamahal promised but I feel like that is like holding me hostage by making me make a
purchase that I wasn't financially prepared to make. This ruined my birthday and has resulted in Best Buy loosing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controllers, movies etc. and I will never go back there again. Congratulations Best Buy, on setting an all time high in lows for customer service.

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The Best Buy store in Surprise Is a very good place to shop for your electronic needs. The staff is honest & Knowledgable.
I went in looking for a small stick of ram memory the other day.They told me that they only had larger sticks. He could have pushed the sale to me on the larger stick, but he didn't & told me where I could find the smaller stick. Thank You, Best Buy, Surprise

PROS: Pleasant Encounter
CONS:

4
★★★★☆

The Best Buy store in Surprise Is a very good place to shop for your electronic needs. The staff is honest & Knowledgable.
I went in looking for a small stick of ram memory the other day.They told me that they only had larger sticks. He could have pushed the sale to me on the larger stick, but he didn't & told me where I could find the smaller stick. Thank You, Best Buy, Surprise

PROS: Pleasant Encounter
CONS:

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