Stone Creek Furniture Factory

★★★☆☆
  • 4221 E Raymond St Ste 102

    Phoenix, AZ 85040

    Map & Directions
  • 602-437-5042

About Stone Creek Furniture Factory

Hours
Sun 11am-6pm, Mon-Sat 10am-6pm

Home & Garden

Home & Garden
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I would NEVER recommend Stone Creek - what they advertise they will do and actually do are two different things! I hired them to redo my kitchen and bathrooms - salesman lied on items - no coordination with workers - shoddy job and no

3
★★★★★

I would NEVER recommend Stone Creek - what they advertise they will do and actually do are two different things! I hired them to redo my kitchen and bathrooms - salesman lied on items - no coordination with workers - shoddy job and no

.

I ordered kitchen cabinets and paid my DEPOSIT of TEN THOUSAND DOLLARS 8 MONTHS AGO. 8 months and it's still not done! The list of problems is just to long to explain here. Currently my entire kitchen is draped in plastic with all the drawers and doors in the shop. I'm thinking of taking them to court but that would just be more aggravation. Don't fall for their advertising. There are plenty of cabinet shops in this town, go somewhere else.

1
★☆☆☆☆

I ordered kitchen cabinets and paid my DEPOSIT of TEN THOUSAND DOLLARS 8 MONTHS AGO. 8 months and it's still not done! The list of problems is just to long to explain here. Currently my entire kitchen is draped in plastic with all the drawers and doors in the shop. I'm thinking of taking them to court but that would just be more aggravation. Don't fall for their advertising. There are plenty of cabinet shops in this town, go somewhere else.

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.

I ordered kitchen cabinets and paid my DEPOSIT of TEN THOUSAND DOLLARS 8 MONTHS AGO. 8 months and it's still not done! The list of problems is just to long to explain here. Currently my entire kitchen is draped in plastic with all the

3
★★★★★

I ordered kitchen cabinets and paid my DEPOSIT of TEN THOUSAND DOLLARS 8 MONTHS AGO. 8 months and it's still not done! The list of problems is just to long to explain here. Currently my entire kitchen is draped in plastic with all the

.

I purchased an entertainment center for our new house and was treated very nicely by the store employees. They did get the pieces mixed up when they delivered it--only two sections fit and the TV part was for a much smaller TV. It took them two weeks but they came back and it all fit nicely and looked great.

I moved last month and the movers took all the l little pegs out of the entertainment center so I was missing over 50 little pieces. I called Stone Creek and asked where I could get that size and the lady said "no problem, how many do you need?" She said she would mail them out but I thought it would be cheaper if I picked them up. When I asked how much, she said "no charge, we like to keep our customers happy."

4
★★★★☆

I purchased an entertainment center for our new house and was treated very nicely by the store employees. They did get the pieces mixed up when they delivered it--only two sections fit and the TV part was for a much smaller TV. It took them two weeks but they came back and it all fit nicely and looked great.

I moved last month and the movers took all the l little pegs out of the entertainment center so I was missing over 50 little pieces. I called Stone Creek and asked where I could get that size and the lady said "no problem, how many do you need?" She said she would mail them out but I thought it would be cheaper if I picked them up. When I asked how much, she said "no charge, we like to keep our customers happy."

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.

We purchased an entertainment center and a workstation desk with pennisula. They no showed on the 1st scheduled date and didn't even call! we rescheduled and lost another day of pay! They charge more then the pieces are worth! you think it is quality until you actual have it for a short time then you realize you paid way too much!! We were told to retro fit the entertainment center to a new TV would cost approx. $600 well it was over $1800... we should have just gotten rid of the original one then!!
We needed to have someone take these pieces apart when we moved and most movers will not touch this, they tell me they wouldn't risk not getting it back together. So I had to get Stonecreek to move and reassemble these 2 pieces... cost over $650 to move 3 miles from my home!!
I would never recommend this company. They never admit too something being their fault and would NEVER agree to reimbursing you if they make a mistake. The staff will ignore you if they think you are not worth thier time. We were interrputed by personal phone calls during the sales transaction numerous times! We really had the red fllags!! but we ignored them! I hope you don't fall into the same trap!!

2
★★☆☆☆

We purchased an entertainment center and a workstation desk with pennisula. They no showed on the 1st scheduled date and didn't even call! we rescheduled and lost another day of pay! They charge more then the pieces are worth! you think it is quality until you actual have it for a short time then you realize you paid way too much!! We were told to retro fit the entertainment center to a new TV would cost approx. $600 well it was over $1800... we should have just gotten rid of the original one then!!
We needed to have someone take these pieces apart when we moved and most movers will not touch this, they tell me they wouldn't risk not getting it back together. So I had to get Stonecreek to move and reassemble these 2 pieces... cost over $650 to move 3 miles from my home!!
I would never recommend this company. They never admit too something being their fault and would NEVER agree to reimbursing you if they make a mistake. The staff will ignore you if they think you are not worth thier time. We were interrputed by personal phone calls during the sales transaction numerous times! We really had the red fllags!! but we ignored them! I hope you don't fall into the same trap!!

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.

Our experience with Stone Creek has been both a blessing and a burden. I'll start with the positive - the custom-made, built-in entertainment center is beautiful. Fit and finish is top notch and the product has a beautiful presence in our home. It feels solid, and has a beautiful finish. The install team, and two subsequent visits were professional and on time. Now for the negative; NOTHING was done correctly the first time around. We have ONE piece of furniture from them, but it was built in three seperate pieces - end result, 3 seperate installation fees ($150 each - $450 total = 10% of the purchase price). Problem two is that the installation was not done correctly on the first day; they forgot or had missing pieces. They had to rescehdule for the following Saturday. Problem three, a poorly finished trim piece was fixed (during the second installation day)- only to have the oil finish dissipate over the course of a week and show the original problem again. End result - another Saturday visit. I requested from the owner that since only 2/3 of the installation was done correctly and according to terms that they refund $150 or 1/3 of the installation. My request was declined. Unfortunately, I had to make multiple requests as my original requests were left unanswered. Ultimately, good product but poor customer service and follow-through. We had measurements taken for other custom made pieces, but we'll be taking our business elsewhere.

2
★★☆☆☆

Our experience with Stone Creek has been both a blessing and a burden. I'll start with the positive - the custom-made, built-in entertainment center is beautiful. Fit and finish is top notch and the product has a beautiful presence in our home. It feels solid, and has a beautiful finish. The install team, and two subsequent visits were professional and on time. Now for the negative; NOTHING was done correctly the first time around. We have ONE piece of furniture from them, but it was built in three seperate pieces - end result, 3 seperate installation fees ($150 each - $450 total = 10% of the purchase price). Problem two is that the installation was not done correctly on the first day; they forgot or had missing pieces. They had to rescehdule for the following Saturday. Problem three, a poorly finished trim piece was fixed (during the second installation day)- only to have the oil finish dissipate over the course of a week and show the original problem again. End result - another Saturday visit. I requested from the owner that since only 2/3 of the installation was done correctly and according to terms that they refund $150 or 1/3 of the installation. My request was declined. Unfortunately, I had to make multiple requests as my original requests were left unanswered. Ultimately, good product but poor customer service and follow-through. We had measurements taken for other custom made pieces, but we'll be taking our business elsewhere.

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.

We went to this place to get some new things for our new home we purchased and the place was ok. The items in my opinion were not worth the price though. Very snooty and caters to upper class. I did not make a purchase because of this. Maybe im just a little to low class for this type of place.

3
★★★☆☆

We went to this place to get some new things for our new home we purchased and the place was ok. The items in my opinion were not worth the price though. Very snooty and caters to upper class. I did not make a purchase because of this. Maybe im just a little to low class for this type of place.

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.

I picked up a floor model storage box at the I-10 location, the gentleman there was very helpfull. We did have to p/u the next day since no one was there to help load it, but not a big deal. Very happy with the fit and finish of the construction.

5
★★★★★

I picked up a floor model storage box at the I-10 location, the gentleman there was very helpfull. We did have to p/u the next day since no one was there to help load it, but not a big deal. Very happy with the fit and finish of the construction.

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.

Stone Creek Furniture is a high quality furniture store that makes gorgeous high end custom furniture at affordable prices. We have had several satisfying experiences with Stone Creek with a bedroom entertainment/dresser wall unit, a custom made to order home office and a custom entertainment credenza. The designer really knew what he was doing and helped us with ideas, colors, lighting and trim we never would have thought of on our own. The delivery was on or before target date and everyone who comes into our home wants the same kind of custom furniture. We are thrilled with our experience at Stone Creek.

5
★★★★★

Stone Creek Furniture is a high quality furniture store that makes gorgeous high end custom furniture at affordable prices. We have had several satisfying experiences with Stone Creek with a bedroom entertainment/dresser wall unit, a custom made to order home office and a custom entertainment credenza. The designer really knew what he was doing and helped us with ideas, colors, lighting and trim we never would have thought of on our own. The delivery was on or before target date and everyone who comes into our home wants the same kind of custom furniture. We are thrilled with our experience at Stone Creek.

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0 out of 1 people found this review helpful.

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Got a wood desk from Stone Creek. It's nice to have a piece of hardwood furniture that is locally made. Don't expect to pay what you would for pressed wood, but if you get there when they are having a sale it's a good deal. I'd recommend them to anyone looking for real wood furniture.

4
★★★★☆

Got a wood desk from Stone Creek. It's nice to have a piece of hardwood furniture that is locally made. Don't expect to pay what you would for pressed wood, but if you get there when they are having a sale it's a good deal. I'd recommend them to anyone looking for real wood furniture.

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.

Stone Creek was a nice looking furniture store with locations in Phoenix and a factory and stores in Dallas. When I went in November to have them retrofit a credenza into my entertainment center (which was the reason I bought it in the first place), they had closed their Dallas sales locations, but were keeping the factory open. Now that I'm looking at this from a "honeymoon's over" perspective, the piece of furniture I bought 18 months ago is not worth what I paid. While it is nice looking, the droors never fit right, the intial delivery was 2 weeks slower than estimated, and they did not build to plan, so they had to take it back and fix it...that may be the reason for them going out of business here... in any event, the shelves are splitting, the trim panels are coming loose, and I'm not even certain I can get it apart and then back together, which is causing me great problems (that's why I wanted to pay them to do the work. In any event, I'd be careful about buying anything from Stone Creek that you want to have anything done to in the future. It's beautiful stuff, but not as well made as they would like you to believe. Next time I'll buy from a regular furniture store...

2
★★☆☆☆

Stone Creek was a nice looking furniture store with locations in Phoenix and a factory and stores in Dallas. When I went in November to have them retrofit a credenza into my entertainment center (which was the reason I bought it in the first place), they had closed their Dallas sales locations, but were keeping the factory open. Now that I'm looking at this from a "honeymoon's over" perspective, the piece of furniture I bought 18 months ago is not worth what I paid. While it is nice looking, the droors never fit right, the intial delivery was 2 weeks slower than estimated, and they did not build to plan, so they had to take it back and fix it...that may be the reason for them going out of business here... in any event, the shelves are splitting, the trim panels are coming loose, and I'm not even certain I can get it apart and then back together, which is causing me great problems (that's why I wanted to pay them to do the work. In any event, I'd be careful about buying anything from Stone Creek that you want to have anything done to in the future. It's beautiful stuff, but not as well made as they would like you to believe. Next time I'll buy from a regular furniture store...

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Business Response:

Still alive and well The housing market has certainly been felt in the furniture industry. After 4 years in the Dallas Ft. Worth market we decided to close down the operation to focus on our original Phoenix location. Closing a store does not leave you out in the cold. Stone Creek furniture carries a 5 year warranty. We have an independent contractor in Frisco, TX to service all warranty issues that may arrise. for there contact information please contact customerservice@stonecreekfurnture.com This contractor worked for Stone Creek Dallas and can produce the retrofit product you are looking for.
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We have bought a bedroom set and an entertainment unit in the past. Both of those were fine. But recently we bought a huge entertainment unit to hold a widescreen display and a home office workstation thing and a leather sofa, chairs and bed. We waited months for the stuff. Then when they delivered it the quality of the office desk was awful - drawers misaligned, the veneer on the top was rippled and coming up, etc. We're still waiting for the tops to be rebuilt. They have very poor internal communications. Wouldn't buy from them again.

2
★★☆☆☆

We have bought a bedroom set and an entertainment unit in the past. Both of those were fine. But recently we bought a huge entertainment unit to hold a widescreen display and a home office workstation thing and a leather sofa, chairs and bed. We waited months for the stuff. Then when they delivered it the quality of the office desk was awful - drawers misaligned, the veneer on the top was rippled and coming up, etc. We're still waiting for the tops to be rebuilt. They have very poor internal communications. Wouldn't buy from them again.

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.

I visited this furniture factory when I was looking for a nice television stand for my new home. The showroom I visited was in Glendale and was fairly small. The furniture was gorgeous and spendy. I did not find what I was looking for and had to "bother" a salesperson on his cell phone to ask him a question. He told me they could build me whatever I wanted but it would be at least eight to twelve weeks for my order.

He was not very helpful or friendly. I guess he already had enough commissions that month to pay his bills?? I don't think I would visit this store again even though they did have nice furniture. The customer service was not what you would expect at a high-priced furniture store.

PROS: Nice quality items!
CONS: Horrible customer service and high prices.

2
★★☆☆☆

I visited this furniture factory when I was looking for a nice television stand for my new home. The showroom I visited was in Glendale and was fairly small. The furniture was gorgeous and spendy. I did not find what I was looking for and had to "bother" a salesperson on his cell phone to ask him a question. He told me they could build me whatever I wanted but it would be at least eight to twelve weeks for my order.

He was not very helpful or friendly. I guess he already had enough commissions that month to pay his bills?? I don't think I would visit this store again even though they did have nice furniture. The customer service was not what you would expect at a high-priced furniture store.

PROS: Nice quality items!
CONS: Horrible customer service and high prices.

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.

Stone Creek makes beautiful wood furniture in their Phoenix factory. They offer bookshelves, entertainment centers, bedroom sets, dining room furniture and office furniture. Everything is made from the highest quality materials and their prices are extremely reasonable for the quality. I got quotes to have custom bookshelves made and no one could beat the Stone Creek value.

Check out their factory showroom off of I-10. You can go in, select the piece you want, the finish, hardware and trim that you want and chances are they may already have your selection in stock.

4
★★★★☆

Stone Creek makes beautiful wood furniture in their Phoenix factory. They offer bookshelves, entertainment centers, bedroom sets, dining room furniture and office furniture. Everything is made from the highest quality materials and their prices are extremely reasonable for the quality. I got quotes to have custom bookshelves made and no one could beat the Stone Creek value.

Check out their factory showroom off of I-10. You can go in, select the piece you want, the finish, hardware and trim that you want and chances are they may already have your selection in stock.

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1 out of 2 people found this review helpful.

 

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