Impulse Designs -- Impulse Jewelry

★☆☆☆☆

About Impulse Designs -- Impulse Jewelry

Categories
  • Women's Clothing Stores
  • Gift Shops
  • Jewelry

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Impulse Designs or Impulse Jewelry ... I can't remember the exact name of the business. I am definitely NOT IMPRESSED with their customer service ... or should I say LACK of customer service! My daughter received a beautiful custom bracelet for Christmas from her grandmother ... however, her name was spelling incorrectly. I called Impulse's owner and she told me I could send her the bracelet and she would fix it and send it back to me. That was in January ... it's now October and I have yet to see the bracelet. I've tried to contact the owner SEVERAL times ... I've written numerous letters and left numerous voicemail messages. I live in Indianapolis so it's not like I can just drop by her shop. Believe me, next time I'm in Auburn Hills, I will be sure to stop by with my 4 year old daughter and copies of all the letters I have sent ... her total lack of response is absolutely ridiculous. The jewelry is beautiful (and I'm sure not cheap) but the service is horrendous. I would never recommend this place!

1
★☆☆☆☆

Impulse Designs or Impulse Jewelry ... I can't remember the exact name of the business. I am definitely NOT IMPRESSED with their customer service ... or should I say LACK of customer service! My daughter received a beautiful custom bracelet for Christmas from her grandmother ... however, her name was spelling incorrectly. I called Impulse's owner and she told me I could send her the bracelet and she would fix it and send it back to me. That was in January ... it's now October and I have yet to see the bracelet. I've tried to contact the owner SEVERAL times ... I've written numerous letters and left numerous voicemail messages. I live in Indianapolis so it's not like I can just drop by her shop. Believe me, next time I'm in Auburn Hills, I will be sure to stop by with my 4 year old daughter and copies of all the letters I have sent ... her total lack of response is absolutely ridiculous. The jewelry is beautiful (and I'm sure not cheap) but the service is horrendous. I would never recommend this place!

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