Cebridge Connections

★★★☆☆

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3.0 1
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Since 2001 I have been a customer of Cebridge. I have had them for cable service but this is my first experience with internet service. Both services are good but the installation was a horror story. I moved into a new apartment and made arrangements for cable hookup and for internet service via cable modem. The hookup for the cable was quick and it worked well as always. But hooking up the cable modem for my internet service was another story; a horror story. The guy that came to do this had a two page list of instructions and after seeing him set in front of my computer screen for minutes on end without moving and just staring prompted me to ask if he needed help. It seems that he needed to enter info on line to get my service going. That was beyond him and I offered to input the info. When he finally left I was semi-connected is the only way to describe it and that is because someone in the apartment complex had a strong signal and I was picking it up on my unconnected wireless connection. Only one out of every ten tries was I able to connect to the internet. After 9 calls to Cebridge and talking to 6 different people I was rescheduled to have someone come out. I found out that they could not guarantee that the same technician would not come out and I would have to wait 4 days for this service. In the end I called a computer repair service person that came out, connected all the right connections, fixed the problems the Cebridge technician had created and got me on line within one hour. My recommendation is that you be very specific about who is going to come out to hookup your service and try not to get a subcontractor as I did.

3
★★★☆☆

Since 2001 I have been a customer of Cebridge. I have had them for cable service but this is my first experience with internet service. Both services are good but the installation was a horror story. I moved into a new apartment and made arrangements for cable hookup and for internet service via cable modem. The hookup for the cable was quick and it worked well as always. But hooking up the cable modem for my internet service was another story; a horror story. The guy that came to do this had a two page list of instructions and after seeing him set in front of my computer screen for minutes on end without moving and just staring prompted me to ask if he needed help. It seems that he needed to enter info on line to get my service going. That was beyond him and I offered to input the info. When he finally left I was semi-connected is the only way to describe it and that is because someone in the apartment complex had a strong signal and I was picking it up on my unconnected wireless connection. Only one out of every ten tries was I able to connect to the internet. After 9 calls to Cebridge and talking to 6 different people I was rescheduled to have someone come out. I found out that they could not guarantee that the same technician would not come out and I would have to wait 4 days for this service. In the end I called a computer repair service person that came out, connected all the right connections, fixed the problems the Cebridge technician had created and got me on line within one hour. My recommendation is that you be very specific about who is going to come out to hookup your service and try not to get a subcontractor as I did.

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