Softcom

★☆☆☆☆

About Softcom

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  • Telecommunications Contractors
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I signed up for Softcom's "High Speed Dial up" when I moved to Galt recently. When I called, I was assured that there was a 30 day money back guarantee if I was not satisfied with the service. About one week later, I decided I was not satisfied and there is nothing "high speed" about their service except the speed at which they charged my credit card. I started calling their so-called "customer service" department to get my refund and cancel service. I called several times a day during my breaks and lunches and never got to talk to anyone. I would wait on hold for 30 minutes before I had to hang up and go back to work. Finally, after about a week I tried calling after I got home from work and someone actually answered. He said he was not in the billing department, and they are only open 9 to 5 (while I am at work) but he said he would make sure my account was credited. Long story short, after months of calls and emails, I never received my money back. I would pay 5 times their price just to avoid doing business with them.

PROS: ZERO!
CONS: The entire company

1
★☆☆☆☆

I signed up for Softcom's "High Speed Dial up" when I moved to Galt recently. When I called, I was assured that there was a 30 day money back guarantee if I was not satisfied with the service. About one week later, I decided I was not satisfied and there is nothing "high speed" about their service except the speed at which they charged my credit card. I started calling their so-called "customer service" department to get my refund and cancel service. I called several times a day during my breaks and lunches and never got to talk to anyone. I would wait on hold for 30 minutes before I had to hang up and go back to work. Finally, after about a week I tried calling after I got home from work and someone actually answered. He said he was not in the billing department, and they are only open 9 to 5 (while I am at work) but he said he would make sure my account was credited. Long story short, after months of calls and emails, I never received my money back. I would pay 5 times their price just to avoid doing business with them.

PROS: ZERO!
CONS: The entire company

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