Kenny Kent Lexus

★★☆☆☆
  • 5600 Division St

    Evansville, IN 47715

    Map & Directions
  • 812-473-8711

About Kenny Kent Lexus

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Hours
Mon-Fri 8:30am-8pm, Sat 8:30am-5pm
2.25 4
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I took my 2005 tacoma in for the 100,000 service which included replacing the front brakes the next day the front wheel came off my truck (the mechanic did not tighten the lug nuts) damaging the front fender and almost causing a head on collision, there was also a large puddle of oil in my garage (the mechanic did not tighten the oil plug). They are fixing the damage which they felt like I should be grateful for but will not give me any type of refund for the poor workmanship that a paid a professional price for. I tried to get Toyota to help but they said there was nothing they could do. When I pick up my truck it will be the last time I ever do any type of business with Kenny Kent.

1
★☆☆☆☆

I took my 2005 tacoma in for the 100,000 service which included replacing the front brakes the next day the front wheel came off my truck (the mechanic did not tighten the lug nuts) damaging the front fender and almost causing a head on collision, there was also a large puddle of oil in my garage (the mechanic did not tighten the oil plug). They are fixing the damage which they felt like I should be grateful for but will not give me any type of refund for the poor workmanship that a paid a professional price for. I tried to get Toyota to help but they said there was nothing they could do. When I pick up my truck it will be the last time I ever do any type of business with Kenny Kent.

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We drove from Owensboro to Evansville for shopping and then a 6:30 P. M. restaurant reservation. As we left shopping, our trunk would not shut, perhaps being frozen.

We called Kenny Kent. Lexus was closed for the day. One person (Jack, if my memory serves me correctly) was in the Toyota service area.

He said he was not a technician, but that I should bring it on over. He greeted us warmly, spent about fifteen minutes on the trunk, fixed the it, and bade us farewell.

It may be a small thing. However, I felt that his approach exemplified great service. And we were only a few minutes late for our dinner.

Thank you, Robert L. Cole

5
★★★★★

We drove from Owensboro to Evansville for shopping and then a 6:30 P. M. restaurant reservation. As we left shopping, our trunk would not shut, perhaps being frozen.

We called Kenny Kent. Lexus was closed for the day. One person (Jack, if my memory serves me correctly) was in the Toyota service area.

He said he was not a technician, but that I should bring it on over. He greeted us warmly, spent about fifteen minutes on the trunk, fixed the it, and bade us farewell.

It may be a small thing. However, I felt that his approach exemplified great service. And we were only a few minutes late for our dinner.

Thank you, Robert L. Cole

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I took my car there to determine why my service engine light was on. They charged me $75 just to tell me what it was. Then they told me all these things that needed to be done. I spoke with my step-father, who is a mechanic, and he told me different. Basically they thought that I was just going to get it all done because I was a girl and I didn't know what they were talking about.

2
★★☆☆☆

I took my car there to determine why my service engine light was on. They charged me $75 just to tell me what it was. Then they told me all these things that needed to be done. I spoke with my step-father, who is a mechanic, and he told me different. Basically they thought that I was just going to get it all done because I was a girl and I didn't know what they were talking about.

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I purchased my new vehicle from Kenny Kent Toyota, and therefore decided to let their service station take care of routine maintenance and other auto care. Big mistake.

While the service appointment staff are capable for the most part, I cannot say the same for their mechanics and service "professionals". I can name at least 4 different experiences where my car has been returned to me in worse condition than which it arrived. Mysterious scratches appear, sloppy seal work on windows, terrible paint touch-up job, etc. I kept hoping that my luck would change, but no - the service was consistently BAD.

The last straw came about when they refused to fix something with the car that was obviously covered by my warranty. I came to find that similar complaints had been made to Toyota corporate about the same issue. Now I have my vehicle serviced elsewhere, where I haven't had any problems.

My recommendation: maybe BUY your Toyota from Kenny Kent, but do NOT use their service department.

1
★☆☆☆☆

I purchased my new vehicle from Kenny Kent Toyota, and therefore decided to let their service station take care of routine maintenance and other auto care. Big mistake.

While the service appointment staff are capable for the most part, I cannot say the same for their mechanics and service "professionals". I can name at least 4 different experiences where my car has been returned to me in worse condition than which it arrived. Mysterious scratches appear, sloppy seal work on windows, terrible paint touch-up job, etc. I kept hoping that my luck would change, but no - the service was consistently BAD.

The last straw came about when they refused to fix something with the car that was obviously covered by my warranty. I came to find that similar complaints had been made to Toyota corporate about the same issue. Now I have my vehicle serviced elsewhere, where I haven't had any problems.

My recommendation: maybe BUY your Toyota from Kenny Kent, but do NOT use their service department.

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