Video American Takoma Park

★★★☆☆
  • 6937 Laurel Ave

    Takoma Park, MD 20912

    Map & Directions
  • 301-270-4464

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I have recently starting renting at this store. I was on the verge of joining netflix but thought I would check it out since I had always heard good things about it. I'm very glad I did. It is completely different from Blockbuster and the other video chains primarily because it has a massive inventory of old movies, tv shows, etc. So far the selection has been fine for me, they have had every film noir that I have asked for. The price is not so bad because I did a pre-pay where I commit $49 in advance to rent 15 videos. This is only somewhat more than Netflix and, in some respects, is better because there is no monthly charge, I can stretch the pre-pay out for as long as I want (although each film must be returned within 7 days). I was already shopping at TPSS Coop down the street every week, so I thought, why not take advantage of that?
The clerks are reasonably friendly and not nearly as bored or oppressed acting as at the chain rental stores. It also simply feels good to be in a store devoted to quality movies and support another funky, community business.

5
★★★★★

I have recently starting renting at this store. I was on the verge of joining netflix but thought I would check it out since I had always heard good things about it. I'm very glad I did. It is completely different from Blockbuster and the other video chains primarily because it has a massive inventory of old movies, tv shows, etc. So far the selection has been fine for me, they have had every film noir that I have asked for. The price is not so bad because I did a pre-pay where I commit $49 in advance to rent 15 videos. This is only somewhat more than Netflix and, in some respects, is better because there is no monthly charge, I can stretch the pre-pay out for as long as I want (although each film must be returned within 7 days). I was already shopping at TPSS Coop down the street every week, so I thought, why not take advantage of that?
The clerks are reasonably friendly and not nearly as bored or oppressed acting as at the chain rental stores. It also simply feels good to be in a store devoted to quality movies and support another funky, community business.

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This is a follow up to the previous post highlighting the "snarky staff" comment.

A couple of years ago I created an account at Video Americain and for some reason there was a glitch in the card and I was told that I owed money on a rental ,the Hot Chick, a movie I would never rent. And when I brought up the fact that it was a mistake, the staff member begrudgingly and rudely realized his fault and understood the mistake. A week later a different staff member made the same accusation and once again as I tried to explain my innocence, instead of being fair or even allowing me to give my side of the story, the guy yelled at me and kicked me out. He told me I was no longer allowed to rent from them and that I was a liar b/c the computer doesn't lie. For a store that tries to have an image as being anti - establishment, you couldn't get a more cliched establishment remark than that. I was so upset! I yelled at the guy and called him a video nazi - a joke that now my frenz and I laugh at. However, the truth is I felt he was racist/sexist/elitist and ageist. I never once raised my voice, in fact, I was pleading for someone to understand the glitch and how it is IMPOSSIBLE that I could have rented the 'Hot Chick' the summer before when I had just opened up my account less than 2 months ago in the winter. Ridiculous! The thing is though, I would have been loyal to the end. I'm a big fan of the mom and pop stores, but not if mom and pop are gonna throw you over their knees, spank you and then kick your butt out onto the street. My money is worth more to me than that... so the point of this post is RENT AT YOUR OWN RISK !!!! I wish someone would have warned me on how to deal with these arrogant geeks... there is nothing more irritating in the world than nerds with power.

Now this was a couple of years ago and you are probably wondering if I'm crazy. Maybe a little. But why am I telling you this story? Because in so many years of consumer activity I have NEVER been treated this badly. That is why I tell my story to anyone who may listen. Stand up for yourselves and don't let losers make comments on your choice of entertainment, after all the customer is always right? Right?

1
★☆☆☆☆

This is a follow up to the previous post highlighting the "snarky staff" comment.

A couple of years ago I created an account at Video Americain and for some reason there was a glitch in the card and I was told that I owed money on a rental ,the Hot Chick, a movie I would never rent. And when I brought up the fact that it was a mistake, the staff member begrudgingly and rudely realized his fault and understood the mistake. A week later a different staff member made the same accusation and once again as I tried to explain my innocence, instead of being fair or even allowing me to give my side of the story, the guy yelled at me and kicked me out. He told me I was no longer allowed to rent from them and that I was a liar b/c the computer doesn't lie. For a store that tries to have an image as being anti - establishment, you couldn't get a more cliched establishment remark than that. I was so upset! I yelled at the guy and called him a video nazi - a joke that now my frenz and I laugh at. However, the truth is I felt he was racist/sexist/elitist and ageist. I never once raised my voice, in fact, I was pleading for someone to understand the glitch and how it is IMPOSSIBLE that I could have rented the 'Hot Chick' the summer before when I had just opened up my account less than 2 months ago in the winter. Ridiculous! The thing is though, I would have been loyal to the end. I'm a big fan of the mom and pop stores, but not if mom and pop are gonna throw you over their knees, spank you and then kick your butt out onto the street. My money is worth more to me than that... so the point of this post is RENT AT YOUR OWN RISK !!!! I wish someone would have warned me on how to deal with these arrogant geeks... there is nothing more irritating in the world than nerds with power.

Now this was a couple of years ago and you are probably wondering if I'm crazy. Maybe a little. But why am I telling you this story? Because in so many years of consumer activity I have NEVER been treated this badly. That is why I tell my story to anyone who may listen. Stand up for yourselves and don't let losers make comments on your choice of entertainment, after all the customer is always right? Right?

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0 out of 1 people found this review helpful.

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Video Americain is a very different rental place than Hollywood or Blockbuster. It is an independent chain with a few store in MD, DE and DC (including one in Baltimore, which was included in John Water's Serial Mom). The store has a vast selection of movies both new and old and specializes in carrying the titles that seem to escape the bigger chain shelves. They have a giant wall of directors with the key films from particular film libraries. This, however, makes for somewhat difficult movie browsing. It usually is easier to just go straight to the desk and ask if a particular film is in than try to manage through their organization system. Also, since it is an independent location, it generally only has one copy of new releases. And beware of renting a low-brow movie because the sometimes snarky staff will not hesitate to comment on poorly chosen movies.

4
★★★★☆

Video Americain is a very different rental place than Hollywood or Blockbuster. It is an independent chain with a few store in MD, DE and DC (including one in Baltimore, which was included in John Water's Serial Mom). The store has a vast selection of movies both new and old and specializes in carrying the titles that seem to escape the bigger chain shelves. They have a giant wall of directors with the key films from particular film libraries. This, however, makes for somewhat difficult movie browsing. It usually is easier to just go straight to the desk and ask if a particular film is in than try to manage through their organization system. Also, since it is an independent location, it generally only has one copy of new releases. And beware of renting a low-brow movie because the sometimes snarky staff will not hesitate to comment on poorly chosen movies.

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