Banfield Pet Hospital

★★★☆☆
  • 5207 Brodie Lane Suite 170

    Sunset Valley, TX 78745

    Map & Directions
  • 512-892-6770

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M-Sa 7am-7pm, Su 8am-6pm
Phones
  • Fax (512-892-5435)
Year Established
  • 1992

Pets & Animals

Pets & Animals
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Our 15 yr old cocker was struck by a car this past Sunday. She had catastrophic injuries. We immediately called Banfield where we had been patients for 7 years. We have spent thousands here as parents of 3 dogs. Unfortunately, this did not matter as we were told to take our critically injured dog ""some place else"" because they we TOO busy to help us. Fortunately, we found an emergency vet hospital that took care of us immediately. We received the kindest, most compassionate care from this staff as we made the decision to allow our beloved pet to be given her final nap.\r\nBanfield seems to be a ""mill' for new vets. We NEVER saw the same vet twice. It also has a very high ancillary staff turn-over, not the best for consistency of care.They nickel & dime you to death. I am surprised they don""t charge for the air you are breathing while sitting in their waiting room. We will NEVER be going back and have requested that all of our pets records be transferred to our new provider.

1
★★☆☆☆

Our 15 yr old cocker was struck by a car this past Sunday. She had catastrophic injuries. We immediately called Banfield where we had been patients for 7 years. We have spent thousands here as parents of 3 dogs. Unfortunately, this did not matter as we were told to take our critically injured dog ""some place else"" because they we TOO busy to help us. Fortunately, we found an emergency vet hospital that took care of us immediately. We received the kindest, most compassionate care from this staff as we made the decision to allow our beloved pet to be given her final nap.\r\nBanfield seems to be a ""mill' for new vets. We NEVER saw the same vet twice. It also has a very high ancillary staff turn-over, not the best for consistency of care.They nickel & dime you to death. I am surprised they don""t charge for the air you are breathing while sitting in their waiting room. We will NEVER be going back and have requested that all of our pets records be transferred to our new provider.

Pros: Close by

Cons: Interested only in high priced items and quick turnover. Wrong place for emergencies.

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i can't speak on other people's behalf but everytime i go in i deal with the male receptionist micheal and for nurses my favorites are micheal, jennifer, carly, or calib and have always had excellant helpful service. dr. reesor is great with my 3 cats, and dr. mike & dr. tooley usually see my dogs and i have never had a problem with them. theres sometimes a wait but they are open 7 days a week and you dont need an apt. for than conveniounce when i need it im willing to wait a little bit. plus its a pet hospital and i have never gone to a hospital without having to wait. my favorite part are the dropoffs. i have a plan with them so i pay monthly which helps with most my pets, plus i just drop them off and pick them up when there done, they dont even charge me for the pet sitting. My pets that are not on a plan go to their clinic where there are free office visits. all in all i would def recomend them... way better than my last vet, it used to cost me 50 everytime i wanted to talk to him and now with my plan its free.

2
★★★★★

i can't speak on other people's behalf but everytime i go in i deal with the male receptionist micheal and for nurses my favorites are micheal, jennifer, carly, or calib and have always had excellant helpful service. dr. reesor is great with my 3 cats, and dr. mike & dr. tooley usually see my dogs and i have never had a problem with them. theres sometimes a wait but they are open 7 days a week and you dont need an apt. for than conveniounce when i need it im willing to wait a little bit. plus its a pet hospital and i have never gone to a hospital without having to wait. my favorite part are the dropoffs. i have a plan with them so i pay monthly which helps with most my pets, plus i just drop them off and pick them up when there done, they dont even charge me for the pet sitting. My pets that are not on a plan go to their clinic where there are free office visits. all in all i would def recomend them... way better than my last vet, it used to cost me 50 everytime i wanted to talk to him and now with my plan its free.

Pros: service, hours, dropoffs, no office visit days, open 7days a week, walk ins, inside petsmart, friendly staff, wellness plans

Cons: sick pet walkins slow things down

.

Not friendly or honest. I called and was told to bring my cats in. When I got there the receptionist told me the vet wasn't seeing walkins. She was very snide and seem to take pleasure in my delima and sick cats. I will never go there again.

0
★☆☆☆☆

Not friendly or honest. I called and was told to bring my cats in. When I got there the receptionist told me the vet wasn't seeing walkins. She was very snide and seem to take pleasure in my delima and sick cats. I will never go there again.

Pros: Advertise good hours for the working pet owner.

Cons: Don't follow their advertised policies or hours

Message from Banfield Pet Hospital

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery,  our full-service pet hospital is committed to the long-term health of your pet.  Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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