Family Pharmacy

★★★★☆

About Family Pharmacy

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Health & Medical

Health & Medical
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Hello,
Today again, I had to wait 15 minutes at the drive-thru. When I got to the window, I asked for an explanation. I was told that the car before me was a drop off. I asked if the people were told to pull thru. I was told they were told they could wait but that they should pull around if someone pulls up behind them. They chose not to, obviously, and I had to wait to pick up my meds. I was however told by the clerk that if I wanted, I could just come in to the counter and I wouldn't then be having to wait.

DO YOU SEE SOMETHING WRONG WITH THE SOLUTION OFFERED ME???
I told the clerk that it was raining, that waiting at the window was a commonplace occurrence, that I have been coming in to the counter as a result.
AGAIN, DO YOU SEE SOMETHING WRONG WITH ME BEING TOLD TO COME IN TO THE COUNTER TO PICK UP MY MEDS IN ORDER TO ALLOW OTHERS TO ABUSE THE DRIVE THRU???

Please deal with this problem. When people drop off a prescription, TELL THEM to come back in 20 minutes, NOT TO WAIT IF THEY WANT TO BUT TO DRIVE AROUND IF SOMEBODY COMES UP BEHIND THEM.
Take control of the situation PLEASE. or discontinue the bogus drive thru all together.
If the situation arises again that I am compelled to use the drive thru and I must wait more than 5 minutes, I TOLD THE CLERK THAT I WOULD CONFRONT THE PEOPLE AHEAD OF ME THAT ARE GIVEN THE CHOICE OF AGGRAVATING THOSE THEY MAKE WAIT.
You can politely correct the problem you have created.

Thank you,
A normally happy customer

2
★★☆☆☆

Hello,
Today again, I had to wait 15 minutes at the drive-thru. When I got to the window, I asked for an explanation. I was told that the car before me was a drop off. I asked if the people were told to pull thru. I was told they were told they could wait but that they should pull around if someone pulls up behind them. They chose not to, obviously, and I had to wait to pick up my meds. I was however told by the clerk that if I wanted, I could just come in to the counter and I wouldn't then be having to wait.

DO YOU SEE SOMETHING WRONG WITH THE SOLUTION OFFERED ME???
I told the clerk that it was raining, that waiting at the window was a commonplace occurrence, that I have been coming in to the counter as a result.
AGAIN, DO YOU SEE SOMETHING WRONG WITH ME BEING TOLD TO COME IN TO THE COUNTER TO PICK UP MY MEDS IN ORDER TO ALLOW OTHERS TO ABUSE THE DRIVE THRU???

Please deal with this problem. When people drop off a prescription, TELL THEM to come back in 20 minutes, NOT TO WAIT IF THEY WANT TO BUT TO DRIVE AROUND IF SOMEBODY COMES UP BEHIND THEM.
Take control of the situation PLEASE. or discontinue the bogus drive thru all together.
If the situation arises again that I am compelled to use the drive thru and I must wait more than 5 minutes, I TOLD THE CLERK THAT I WOULD CONFRONT THE PEOPLE AHEAD OF ME THAT ARE GIVEN THE CHOICE OF AGGRAVATING THOSE THEY MAKE WAIT.
You can politely correct the problem you have created.

Thank you,
A normally happy customer

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Family Pharmacy has served myself and my mothers medicine needs for the past year. We had difficulty getting my mothers medicaid spen down issues worked through and the girls there were extremely helpful in getting them resolved. I think they went up and above the call of duty! The convience of having a drive through is wonderful espicially if your sick and don't feel like walking inside. The pharmacy offers delivery service for a nominal fee also. Family Pharmacy also has some great sale items that are better than some other brand name stores. If you have any questions about your meds the pharmists has always been very eager and helpful about answering them all for me!

PROS: Great staff, drive through convience, good sale items!
CONS: The store isnt open on Sunday and closes very early on Saturdays

5
★★★★★

Family Pharmacy has served myself and my mothers medicine needs for the past year. We had difficulty getting my mothers medicaid spen down issues worked through and the girls there were extremely helpful in getting them resolved. I think they went up and above the call of duty! The convience of having a drive through is wonderful espicially if your sick and don't feel like walking inside. The pharmacy offers delivery service for a nominal fee also. Family Pharmacy also has some great sale items that are better than some other brand name stores. If you have any questions about your meds the pharmists has always been very eager and helpful about answering them all for me!

PROS: Great staff, drive through convience, good sale items!
CONS: The store isnt open on Sunday and closes very early on Saturdays

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