The Home Depot

★★★☆☆
  • 885 W Grassland Drive

    American Fork, UT 84003

    Map & Directions
  • 801-763-8640

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
  • Household Appliances
Hours
M-Sa 6am-9pm, Su 8am-7pm

Home & Garden

Home & Garden
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April 15, 2017

April 20, 2017

April 22, 2017

3.0 2
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On Thanksgiving, I placed an online order for a front loading washer and dryer. I could not buy a matched set because the white washer I wanted to buy had a message attached to it saying it would not be available for over 90 days, therefore I had to buy a white dryer with a red washer. I should mention that the red washer was $100 more than the white one. The next day I went online to search for the pedestals. I found that the white washer was NOW available, so I contacted Home Depot to see if they could replace the red washer with the white washer. Spending a total of close to 3 hours waiting, and then finally speaking with a representative, I was told that Home Depot does not have a policy for modifying orders. I would have to either wait 72 hours (the sale would be over by then) for them to give me a credit for the red washer, or purchase the white washer along with the red one and the dryer. My credit limit would not allow this so I was told to speak to someone in New Accounts about getting a credit increase. I was told this would take 7 to 10 days to review. Of course the sale would be over. I canceled my order out of frustration. I also wrote several emails asking why this policy was in place and why I could not buy the white set at the sale price. It was a total waste of time. I will NOT be dealing with Home Depot, especially online as they use the bait and switch type tactics. I do NOT recommend purchasing anything online from Home Depot.

1
★☆☆☆☆

On Thanksgiving, I placed an online order for a front loading washer and dryer. I could not buy a matched set because the white washer I wanted to buy had a message attached to it saying it would not be available for over 90 days, therefore I had to buy a white dryer with a red washer. I should mention that the red washer was $100 more than the white one. The next day I went online to search for the pedestals. I found that the white washer was NOW available, so I contacted Home Depot to see if they could replace the red washer with the white washer. Spending a total of close to 3 hours waiting, and then finally speaking with a representative, I was told that Home Depot does not have a policy for modifying orders. I would have to either wait 72 hours (the sale would be over by then) for them to give me a credit for the red washer, or purchase the white washer along with the red one and the dryer. My credit limit would not allow this so I was told to speak to someone in New Accounts about getting a credit increase. I was told this would take 7 to 10 days to review. Of course the sale would be over. I canceled my order out of frustration. I also wrote several emails asking why this policy was in place and why I could not buy the white set at the sale price. It was a total waste of time. I will NOT be dealing with Home Depot, especially online as they use the bait and switch type tactics. I do NOT recommend purchasing anything online from Home Depot.

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I absolutely love home depot. Mainly because the employees are so nice and helpful. The place is huge and I can usually find what I am looking for. I have never had a problem taking anything back either. Will go here before Lowes.

5
★★★★★

I absolutely love home depot. Mainly because the employees are so nice and helpful. The place is huge and I can usually find what I am looking for. I have never had a problem taking anything back either. Will go here before Lowes.

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The American Fork Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to American Fork, UT residents. Let us help with your project today!

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