Qualitek Auto Body

I took my car to Qualitek based on the reviews from this site and their business report (zero complaints- pretty amazing for an auto repair business). Qualitek is ceratinly deserving of their high ratings. Four days after driving my new Mazda off the lot another driver performed an illegal u-turn into the side of my car. Their insurance (Geico) covered the claim and set me up to take my car to a shop on south Lamar that they contract with. After reading the less than stellar reviews on that establishment, I elected to find another shop. I am very glad I took it to Qualitek. Eddie handled everything from setting me up in a rental to working with the insurance company. I also found out that they handle a lot of body work for Mazda South which was a bonus. The work was completed in less time than he estimated, and my car looks like it should: brand new. The reviews on this site are true. If you need body work done in Austin, TX, take it to Qualitek.

Pros: Honest, Professional, High quality work

Cons: None

Posted 09/25/09

Javier took great care of my car and the car of the woman I rear-ended. He fixed the car within the time he promised and saved me a good $500! He found the most reasonably priced parts for the other woman's car and FIXED the nearly $150 worth of damage to my car FOR FREE! Unheard of service! I highly recommend. Qualitek is in the business of helping people. Thank you Javier!

Pros: fair price, quality service, honest staff

Cons: none

Posted 09/25/09

Javier took great care of my car and the car of the woman I rear-ended. He fixed the car within the time he promised and saved me a good $500! He found the most reasonably priced parts for the other woman's car and FIXED the nearly $150 worth of damage to my car FOR FREE! Unheard of service! I highly recommend. Qualitek is in the business of helping people. Thank you Javier!

Pros: fair price, quality service, honest staff

Cons: none

Posted 09/24/09

My Honda Element was the unfortunate victim of my driving into the car in front of me.
I took my car to Eddie and the crew at Qualitek, and didn't worry at all. Eddie called me whenever there was an issue or judgment call that needed to be made. He even insisted that I come in to check out the quality of parts!
WOW-that's really caring about the work you do, and that's harder to find these days.
My car was even ready in one week vs. the two weeks the I was quoted! That's half the time.

I cannot say enough good stuff about these guys, God forbid you need their services, but be glad they are there when you do.

Have no Fear! Qualitek is here!

Seriously, go talk to these guys, you will be glad you did.

Thanks Javier/Eddie, for providing such a great experience! I was completely happy.

Tom

Pros: You can trust them, work with you, they were fast!.

Cons: A bill at the end :(

Posted 05/25/09

This place did A+ work on my 2007 Suzuki. I am an discerning auto enthusiast who wanted a perfect job and I was not disappointed. I have dealt with other places in the area with past vehicles and was not impressed like I was with this work. Eddie was a pleasure to deal with and even offered to do a little extra job I was wondering about for free. Overall, a great experience.

Posted 02/01/09

The people are great!! They did great work and when the insurance company tried to send them refurbished parts they said no and sent them back . They only accepted new parts for my car. Go and See them!

Posted 12/11/08

I went in to get an estimate on some damage on my vehicle. I was amazed at the great customer service that I received and since the damage on my vehicle was minor I was able to have the repair done the same day and only had to wait about 40 min. I would refer anyone to qualitek auto body . the honesty and great customer service there is something that is hard to find now a days .

Posted 12/06/08

Qualitek?s 5-star rating on Citysearch is absolutely and richly deserved! My wife and I chose it based on the glowing Citysearch reviews we had seen, so our expectations were high--and even with our high expectations, Qualitek far exceeded them. I can?t imagine a finer quality of work and attention to detail; our car was finished sooner than they estimated and the charge was at or below their estimate?s amount; their whole approach and manner radiated integrity, honesty, and diligence in every respect; and the level of personal service we received from Javier (owner), Eddie (estimator & front desk), Javier?s brothers (key team members) and everyone else there was unparalleled in the body shop business, or, frankly, in any other business I can think of. I bought my 1997 Honda Del Sol new eleven years ago and it?s what I?ve driven ever since. The original paint job was never great (my only complaint about the car) and it had experienced a few dings and hail over the years, so after years of talking about it, I finally decided to change the color. My wife found Qualitek through Citysearch and we took the car to them that day. They told me it would be a big job--they?d need to completely disassemble and rebuild the body--but they?d be glad to take it on if I was sure I wanted it done. I said yes, absolutely, and it was a great decision--it came out looking far better than brand-new. It went from a dull, always-dirty-looking black to a bright metallic lavender that hardly shows any dirt. I?ve been driving it for 6 months now and continue to get positive comments everywhere I go. Even my friends who have auto expertise (which I don?t) and who thought I was crazy to have my eleven-year-old car?s body rebuilt wound up admitting that it came out looking absolutely great. So cheers to Javier, Eddie, and their terrific team! From my experience, they deserve every 5-star rating they get. They?re a model of how customer service in any business should be done.

Posted 10/27/08

I needed a paint job done on my car due to sun damage. Other body shops in Austin would not take my car since it was not accident related. The folks at Qualitek were able to take my car and were very flexible on when I could deliver my car. Once they started the job, they did a great job at communicating the status and keeping me informed. They also offered me a rate that was very affordable and less than other body shops quoted me. The paint job was completed quickly. My car looks great and like a brand new car. The work is fantastic and I would highly recommend Qualitek to anyone.

Pros: Service, Price

Posted 08/17/08

I recently had my 2006 BMW repaired at Qualitek and I'm so happy I did. Javier & Eddie were wonderful to work with. I promise you won't have a more positive experience anywhere in Austin!! The price was great. The work was done quickly. They did an awesome job on my car. Very high quality work. Easily the best experience I've ever had with any automotive repair. Don't even think twice. Take your ride to Qualitek & have it done right the first time (with unmatched service and professionalism).

Pros: Price, Quality of Work, Service

Posted 08/09/08

I wanted to pass the word around about my wonderful experience with Eddie and Qualitek. After being screwed around with at another body shop, it was such a relief to have all my car problems whisked away. It was taken care of in a timely manner and Eddie kept in constant contact with me as my car was being fixed.

I would highly recommend this body shop even if it is a little out of the way.

Pros: friendly staff, low-on-traffic area

Posted 06/20/08

Great work at a great prize. If you use Qualitek you will not be disappointed. The work is better then great and it is done on time as promised. Javier and Chris are very to easy to work with and they provide this thing that not many business provide customer service. I highly recommended them and am very happy with the work they preformed on my car.

Pros: great service great price great work

Cons: none

Posted 06/15/08

They did work on my black Saab. Got the ding out at a very fair price, work done on time, very courteous, took care of some extraneous issues for me, car returned clean. very easy going and professional. recommend highly. the work was excellent. B

Pros: quality of work, promptness, courtesy.

Cons: none.

Posted 05/21/08

These are my guys. I took my car to Whitakers for an estimate and was told it'd be $1100 to repair the front side panel, color match, etc. I took it to Qualitek, they estimated $700 and five days. It ended up taking four days and the final cost was $500. The car looks amazing. These guys (especially Eddie) are nice, honest and most importantly know what they're doing. Any body work I need done will go to these guys, no hesitation.

Pros: Fast, Cheap, High Quality Work

Cons: Almost too good to be true.

Posted 04/01/08

I highly recommend Qualitek to anyone needing body repair or painting. The owner/operator Javier will make your car look like new and most importantly, is entirely trustworthy. He helped me save $250 off the original estimate, and I'm extremely satisfied with his work.

Posted 03/25/08

After reading the reviews I took my Toyota Highlander to Qualitek for a new front end. The quote was reasonable & in writing and best of all the work was outstanding. The paint & part match is amazing.
Qualitek was on time, on budget and they delivered.

Pros: They made the process quick & easy.

Cons: Don't blink or you will miss their entrance.

Posted 03/08/08

When I was going around town getting estimates on my car, Qualitek was the cheapest by about $700. It took them as long as they said it would take to fix my front end, and my car looks better now then it did before I got in the accident. They even installed a new horn in my car for free, and only charged me $80 for a new door handle. I would definitely recommend Qualitek because they are the only honest mechanics I know of in Austin.

Pros: Trustworthy mechanics, Cheap

Posted 01/26/08

I needed a fender and a front bumper replaced. Xavier not only did a great job, but he saved me money by fixing the plastic pieces holding the fog lights instead of replacing everything. Everyone I deal with at Qualitek was helpful.

Posted 12/21/07

These guys are the best body shop ever!!! They fixed my car faster than they said they would. They gave me a great detail on exactly what they did. The day before thanksgiving my car was finished. The store closed at 2pm and I didn't get off work till 4pm. They offered to stay open JUST SO I COULD GET MY CAR! They didn't have to do that. Work done on my car was flawless!! Don't hesitate to go to Qualitek. I will NEVER choose another body shop.

Pros: Everything

Cons: NOTHING

Posted 11/27/07

I went to Qualitek only knowing what I read here on Citysearch after I wrecked my car and was not disappointed. The same day my car was towed in they were on the phone with me giving me a quote and two weeks later, when they handed me the keys, I had a flawless repair job with a bill $200 dollars less than originally quoted. Qualitek has a friendly staff and does great work at an affordable price, I would gladly do business with them again and suggest the same for anyone in search of a bodyshop!

Pros: Flexible on repair options (offered refurbished used parts as well as new parts)

Cons: They didn't do the work for free...

Posted 11/25/07

In short, you will not find a more honest, dependable group of guys anywhere in Austin. I've had two wrecks in two months, and these guys took care of me both times. What I received in turn was world class service, a quck turnaround, and a team of trustworthy, friendly, and intelligent experts who knew what they were talking about. I really can't say much more than that. Here's to Javier, Eddie, Chris, and the rest of the Qualitek team. I don't know what I would've done without them.

Pros: Huge thumbs up. These are the Go-To Guys for Austin. They even fixed my tailight, which wasn't even a part of the wreck!

Cons: None whatsoever. I don't have a single complaint.

Posted 11/06/07

I have had my fair share of cars plowing into me and then taking them where Honda/Acura or my insurance recommends... huge hassles every time with poor results. This time I looked up the highest rated body shop on Citysearch, which happened to be Qualitek right by my house. I took the chance and gave them my car to repair when I was out of town on business. They repainted parts of the bumber and body (no 'mechanical' damage) and when I returned, it was the repair job I'd ever seen. They matched the paint perfectly, and even washed/waxed my car and vacuumed the interior... Excellent job, and I would highly recommend them

Only con was that my break light was out on my tail light (must have been jarred while off the car) and I had to replace that. Not a big deal at all, and certainly worth the job they did.

Pros: Quality, Paint-matching, Extra Care (wash/wax/vacuum), Knowledge, Price (less than quoted!)

Cons: Taillight out when done (not a big deal at all)

Posted 10/29/07

All the guys at Qualitek are nice, helpful, honest, and try to make your experience with them as easy as possible. When I got in my car accident, not only did I not have renters insurance, but my insurance company took FOREVER to go look at my car when qualitek found more damage. Qualitek prioritized my car and after they got the parts for it, it was done in less than a week! Chris sympathized with my situation with the insurance company and having to rent my car for so long, therefore he took 200$ of the 750$ deductable that i was supposed to pay them!!!! I dont know ANYWHERE that would do something like this. These guys are so great and really do care about providing the best customer service possible. They go way over and beyond anyones expectations. this was my second time to take my car to them, and while I hope not to get in anymore wrecks, if I do, Qualitek is definitely the place I would take my car again without a doubt!

Pros: EVERYTHING

Cons: NONE

Posted 10/10/07

These guys go way above and beyond for their customers. I made a claim through Geico to have the front end of my new ?07 Accord repaired. After reading the poor reviews on Geico?s ?strongly recommended? shop (Caliber Collision Center) , I decided to use Qualitek for their strong ratings ? I?m glad I did. Although Geico refused to use anything else except ?alternative parts? on my car, Chris at Qualitek refused to use anything but OEM parts on my new car. Chris took the money that Geico paid him for the refurbished parts and cut his profits by purchasing the more expensive OEM parts at no additional cost to me. The car looked perfect! These guys have amazing customer service and know exactly what they are doing. You can?t go wrong with these guys!! With the insurance companies encouraging you to go to their recommend shop to ensure good quality is done on your car REALLY MEANS to ensure the insurance company spends the least amount of money by making sure the cheapest stuff gets put on your car. Thank you, Qualitek!!!

Pros: EVERYTHING!!!

Cons: NONE

Posted 10/03/07

Javier and Chris are professional and friendly. They answered all my questions thoroughly. The estimate was accurate and I didn't feel like they were "suckering" me. The job was done well at a reasonable price.

Pros: Timely, Efficient, Friendly, Vacuumed the inside for free.

Cons: Two tiny areas of my bumper where the paint did not reach.

Posted 09/30/07

I?m certain that Javier and his team at Qualitek have raised the bar of my service and workmanship expectations from auto body repair shop to unrealistic levels. It was refreshing to be completely satisfied with all aspects of an auto body repair job. These guys were honest, courteous, on-time, on budget and the quality of their work was impeccable!

Pros: Exceptional Service, Cost Reduction Advise, On-Time, Top Quality Work!

Cons: None.

Posted 08/27/07

okay, i am not sure why this place is not a solid 10 rating. i think the folks who wrote reviews all picked highly recommended, except for a couple average and one recommended (which i believe were user errors if you read what they wrote). this place ROCKS!! chris & javier are the BOMB! i had another estimate and qualitek was the winner with a totally fair price, GREAT work.....& to top that, they promised to have the car ready in less time than any of the other folks. i love finding places like this where the owners take pride in their work and care about the customer experience. the guys in the shop all wave and say hello. it was one of the best car experiences i have ever had. i will definitely recommend qualitek to everyone.

Pros: Great customer service, Quick, Honest, Awesome work

Cons: None at all

Posted 04/25/07

I brought my 2005 Nissan Altima in for repair after reading the reviews posted here - and boy was I glad I did. Everything posted here about the shop and Chris, and the work these guys is true! From the moment I called Chris to let him know my car was coming in, to the moment I drove the car off, I knew they were working for me, and were going to keep working until my car was good as new. Chris was knowledgable, and friendly- did everything he said he would - and even tried to do more. When my car was ready (earlier than quoted), it looked better than it did when I drove it off the dealer's lot the first time. Everyone who has seen my car since the accident has said the same thing. Congratulations to this great team - I know you'll keep up the good work. And I can guarantee you I'll be back should the need arise - and I'll be sending everyone I know your direction too!

Pros: Quality, Quality, Quality and Great Service. Did I mention the Quality?

Cons: Unassuming location down in south austin

Posted 04/24/07

Qualitek is a great body shop that will get your car looking like new in good time.
HONEST, TRUSTWORTHY, POLITE, AND THEY DO THE BEST WORK.

The main reason you should go with Qualitek is because they'll work for you, not the insurance company. Chris and Javier will make every effort to fix your car and to get your insurance to cover it.

DON'T GO WHERE YOUR INSURANCE COMPANY TELLS YOU TO.
You can go to any body shop you want, so why not go to the best?
If you want the best service and don't want to pay anything extra, go to Qualitek.

My new Saab 9-3 had bad front-end damage, I simply left my car with Chris and went out of town for a week. When I came back my car was like new, detailed and everything. All I had to do was just sign some papers and Chris took care of the rest with my insurance and even saved me some on my deductible.

One of the other great things about Qualitek is that they do everything they say they will. If they say they'll call you the next day or take a look at something for you, they'll do it exactly like they said. They're also very easy to get in touch with.

Next time something happens to my car I won't even think twice about going back to Qualitek.

Pros: Works for you, not insurance company. High quality, affordable, trustworthy.

Cons: Not a single thing.

Posted 03/31/07

I appreciate the great work Qualitek Auto Body did on my 2004 Niss 350ZX. I was afraid the car would never be the same but after driving it for three months I can say the car is as perfect as it was before the accident. Chris handled everything for me, All I had to do was speak to the insurance one time and he handled the rest.
I have done business with Qualitek for about ten years now and have always been treated with respect and courtesy. All the employees go above and beyond to make sure my vehicles are fixed right the first time.
Thanks again to Javier and Chris and all the guys at Qualitek, I would recomend their work to anybody.
Lou Calderon

Pros: Flawless work

Cons: None

Posted 02/28/07

I was rear-ended recently and my vehicle sustained fairly severe damage. I nearly made a horrible mistake and chose a larger chain to take my car in for repairs. Luckily, I just happened to read the reviews here on CitySearch and decided to take a chance on a small independant body shop. I could not be happier with the results! Everyone at Qualitek was extremely nice and helpful and they made absolute certain only the best possible replacement parts were used to repair my car. Their work is 100% guaranteed for LIFE. If you care about your vehicle, Qualitek is the only place in Austin you should go!

A HUGE thank you to Chris and the rest of the guys that made this nerve-wracking experience of being in an accident a whole lot easier. I know I wouldn't have been taken care of better anywhere else!

Pros: Service, Quality Parts & Quality work.

Cons: None

Posted 02/13/07

This a great place to have your car repaired! The staff is very friendly and helpful, and they fixed my car very quickly. They even called me a few times to update me on the status of my car. If you need automobile service, go to Qualitek. I am so happy with their service.

Posted 02/12/07

Not only did I get my truck back looking new (and a week before they had estimated), but Chris also saved me $300 from my deductible. The guys are great & reliable.

Pros: Extremely experienced and knowledgeable, caring, like to save you $

Cons: Far South

Posted 02/04/07

I scratched and dented my brand new Lexus and took it into Qualitex for an estimate along with two other body shops. Not only was Chris' estimate at Qualitek the most affordable, he did a great job of explaining exactly what they would have to do and how much each step would cost. Everyone at the shop seemed very friendly and proud of the work that they did. They fit me in right away and delivered the car back to me when they said they would, and it looked brand new again! If I need any more paint or body work, I will definitely take it back to Qualitek.

Posted 01/27/07

I accidentally scratched my 2006 Black Murrano , which needed the back door to be replaced besides some other dents. Chris provided me a very good conservative estimate. The car was promised on a Monday and I got it on Friday (3 days earlier) which was a very nice surprise.
The work on the car was flawless and it looked like brand new out of a dealership. I definitely paid less than what I had expected with excellent work. I would very highly recommend this bodyshop.

Posted 01/26/07

I am new to the area, so after I was in a car accident I was nervous about getting my car fixed because it is hard to find a trustworthy place that provides quality service. But that is exactly what you will receive at Qualitek. Both Chris and Javier were extremely helpful. They told me straight about what I was going to need to get done and offered to find me the best price on the parts for my car. When I picked up my car, I couldn't believe it! Its a 99 (not so new), but when i picked it up it looked brand new!! I have only good things to say about Qualitek. Chris and Javier were both extremely nice gentlemen. This autoshop provides the best quality work in the city, not to mention that it is also the most credible. I will go back to Chris and Javier with no hesitation and recommend them to anyone whose car is in need of repair. Thanks!!

Pros: Quality and Dependability

Posted 01/23/07

just thought that i would mention that qualitek repaired my automobile in record time and did a flawless job. these guys are a professional outfit that make you feel welcome and comfortable every step of the way. i did tons of research looking for a body shop that i felt was capable of repairing an automobile of my cars calibre. i cannot stress on how good of a job qualitek actually did. mad props guys. special thanks to chris and javier. you guys are awsome. thanks again. my car looks and handles better than any lambo.
matt smith

Pros: everything about qualitek

Cons: location if you live north austin

Posted 11/30/06

I went to Qualitek before going to the insurance company's provider after reading various online reviews. I was immediately impressed with Chris's explanations and intelligence, and got his estimate.

When I went to the insurance company's appraiser/provider, it was immediately apparent that they only worked for the insurance company, not for the customer. I took the insurance appraisal to Qualitek and had old-fashioned customer service, competence, and friendliness that I didn't think existed in today's world. Chris took care of the rental car, worked with the insurance, gave me a good price, and the car looks like new.

Just as I was leaving, Chris noticed some "scratches" on my trunk where I had been putting things on it. It was late afternoon, closing time, but Chris,the manager, and Javier, the owner, were buffing the trunk until it too was perfect. I said this is as good as it gets: the manager and the owner working to make things perfect. They said, "We work as a team. We work for the customers." And they do.

I highly recommend using their services. I hope I don't have to be back soon, but if I ever need any body work or painting to be done, I wouldn't consider going to any place but Qualitek.

Pros: Excellent customer service and quality work

Cons: None

Posted 11/20/06

The folks at Qualitek really took care of me. After someone tried to park in the same space as me, I needed a door panel fixed up. They gave me a fair estimate (compared to 3 others) and told me he could have it done in 3days. The car was done when they said it would be and the quality of the work is amazing. Too bad something bad has to happen to my car for me to utilize their services!

Posted 11/14/06

Chris at Qualitek got the parts for my repair same day and I had my car back the next day. The insurance company had the wrong info on the check for payment when I dropped off my car and Chris took care of everything. He had a rental co. pick me up within minutes and contacted the insurance company without me having to wait around. When I went to pick up my car the next day Qualitek already had the corrected check from the insurance co. and my car was good as new. I would definitely use them again!

Pros: Friendly and Helpful...Great Customer Service!

Cons: None

Posted 11/02/06

My 2006 Accord was side swiped and the folks at Qualitek took great care of me and my car. The claimant's insurance company tried to get me to go to one of their "prefered" shops, but I couldn't have made a better decision than to ignore them and go here. I was kept up to date and the job was finished ahead of schedule. The work is top notch and I was walked through every detail of the repair to ensure my satisfaction. I highly recommend this shop.

Pros: Quality work, Customer service

Cons: None I found

Posted 10/11/06

First and foremost, let me begin by saying I am a very satisfied customer! I spoke with (your manager). He was very professional, knowledgeable and certainly answered all of my questions. The old paint job on my 16-year-old car could not have been worse. The end result of the new paint job looks better than when I purchased the car when it was brand new in 1985.

Posted 06/11/06

My car looks brand new! The work they did was amazing! The staff is very professional and customer-oriented. They answered all of my questions and I got my car back in the time they said it would take to complete the job.

Posted 06/06/06

I was rear-ended a few months back and my bumper was a mess. I took my car to Qualitek and they did a fantastic job. My car looks like new again and the price was very affordable. I highly recommend their services to anyone looking for quality work on their car.

Posted 05/31/06

I dropped off my wife's 1998 Dodge Caravan after an accident and was amazed with the work that was done on it. It looks even better than it did prior to the accident! Qualitek did a tremendous job! They are very customer-oriented and handled everything like professionals. I recommend Qualitek to anyone seeking quality, affordable auto body paint and repair.

Pros: Staff, Quality of Work, Affordable

Posted 05/30/06