AAA Sanitation

★★☆☆☆
  • 105 Cedar Rock Trace Ste A3

    Athens, GA 30605

    Map & Directions
  • 706-543-7788

About AAA Sanitation

Hours
Mon-Fri 8am-5pm

Communications & Utilities

Communications & Utilities
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AAA is awful! The customer service is horrible!! They come when they want, if they want. Customer Service will not fix problems, they do not want to hear about any problems, and they do feel as if they have created or contributed to any problems! Everything is blamed on the customer! I was falsely accused of not paying my bill! I explained that I had never received a bill - they e-mailed me one, I printed it out, paid it and they STILL refused to pick up my trash until the check was received and cleared the bank!!!!! When I called in, they were rude, hostile, and extremely unprofessional! I have heard of this same scam being dealt on other customers! This is NOT the way to run a business! Do what I did, say thank you, cancel your business, and RUN!

1
★☆☆☆☆

AAA is awful! The customer service is horrible!! They come when they want, if they want. Customer Service will not fix problems, they do not want to hear about any problems, and they do feel as if they have created or contributed to any problems! Everything is blamed on the customer! I was falsely accused of not paying my bill! I explained that I had never received a bill - they e-mailed me one, I printed it out, paid it and they STILL refused to pick up my trash until the check was received and cleared the bank!!!!! When I called in, they were rude, hostile, and extremely unprofessional! I have heard of this same scam being dealt on other customers! This is NOT the way to run a business! Do what I did, say thank you, cancel your business, and RUN!

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I have been with this company for many years and the staff have always treated us like family. We plan to stay with AAA for years to come! We have never had a problem getting a bill or getting our service and any time we call, the people are friendly and pleasant and no matter what Victoria C seems to think, completely competent. I couldn't ask for a better company. Thank you very much AAA Sanitation!

4
★★★★☆

I have been with this company for many years and the staff have always treated us like family. We plan to stay with AAA for years to come! We have never had a problem getting a bill or getting our service and any time we call, the people are friendly and pleasant and no matter what Victoria C seems to think, completely competent. I couldn't ask for a better company. Thank you very much AAA Sanitation!

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0 out of 1 people found this review helpful.

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We switched to this company because of rising prices and porr billing practices at our previous service. They were first in the listings, the price was right, and they seemed anxious to get our business. But right from the start there were problems. The bins they dropped off to us were filthy inside and out (I cleaned them). Then, after the first prepaid quarter, we never received a bill for the next quarter. But instead of notifying us, they just stopped picking up the trash. We had to call to find out why, and were accused of not paying our bill. The very unpleasant office manager refused to believe that their office might have made the error. The next quarter, the same thing happened. No bill, just suddenly no trash pickup. Again, the unpleasant (and apparently incompetent) office manager insisted that a bill had been mailed and that we had just not paid it. The owner sided with the office manager. These people don't know how to run a business or deal with customers!

2
★★☆☆☆

We switched to this company because of rising prices and porr billing practices at our previous service. They were first in the listings, the price was right, and they seemed anxious to get our business. But right from the start there were problems. The bins they dropped off to us were filthy inside and out (I cleaned them). Then, after the first prepaid quarter, we never received a bill for the next quarter. But instead of notifying us, they just stopped picking up the trash. We had to call to find out why, and were accused of not paying our bill. The very unpleasant office manager refused to believe that their office might have made the error. The next quarter, the same thing happened. No bill, just suddenly no trash pickup. Again, the unpleasant (and apparently incompetent) office manager insisted that a bill had been mailed and that we had just not paid it. The owner sided with the office manager. These people don't know how to run a business or deal with customers!

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1 out of 2 people found this review helpful.

 

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