Heist

★★★★☆
  • 1104 Abbot Kinney Blvd

    Venice, CA 90291

    Map & Directions
  • 310-450-6531

Unclassified

Unclassified
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DO NOT BOTHER. The customer service here is horrendous, and it is very difficult to get in touch with the store. Turns out it's even worse when you do get in touch with somebody! My mother contacted the store to order a dress. After an

3
★★★★★

DO NOT BOTHER. The customer service here is horrendous, and it is very difficult to get in touch with the store. Turns out it's even worse when you do get in touch with somebody! My mother contacted the store to order a dress. After an

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I bought a shirt here and the next day, after wearing it for one hour, I noticed the fabric had started to tear. It was clearly a defective garment. I brought the shirt back the next day, with the receipt and the tag and asked for a refund. I was told that there was nothing they could do -- no refund, no store credit. I will not be returning to this store as a result of this experience and I advise others to do the same. There are many other boutiques in Los Angeles that know the value of good customer service.

0
★☆☆☆☆

I bought a shirt here and the next day, after wearing it for one hour, I noticed the fabric had started to tear. It was clearly a defective garment. I brought the shirt back the next day, with the receipt and the tag and asked for a refund. I was told that there was nothing they could do -- no refund, no store credit. I will not be returning to this store as a result of this experience and I advise others to do the same. There are many other boutiques in Los Angeles that know the value of good customer service.

Cons: Never hleard of such a ridiculous return policy

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I shopped at Heist this summer when I was looking for an outfit for a special occasion. Because I wasn't at all sure of what I was looking for, I solicited the help of the sales people, and was so grateful for their input. They were honest and helpful without being snooty or in my face, which was so welcome. I found a beautiful outfit thanks to their help, would definitely shop at Heist again. Their end-of-season sales yield great savings, too--check them out.

2
★★★★☆

I shopped at Heist this summer when I was looking for an outfit for a special occasion. Because I wasn't at all sure of what I was looking for, I solicited the help of the sales people, and was so grateful for their input. They were honest and helpful without being snooty or in my face, which was so welcome. I found a beautiful outfit thanks to their help, would definitely shop at Heist again. Their end-of-season sales yield great savings, too--check them out.

Pros: Friendly, unobtrusive service

Cons: Parking in this hood can be a major headache

Editorial from

In Short
This Abbot Kinney space is essentially a well-organized, two-story dream closet full of wardrobe basics with edgy and elegant touches. From casual and evening looks to work wear for creative professionals, lines likeā€¦

 

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