Ecobaby Organics Inc

★☆☆☆☆
  • 9541 Ridgehaven Ct

    San Diego, CA 92123

    Map & Directions
  • 858-693-3112

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Ecobaby (and Purerest) have really nice quality products, but their customer service is really tragic. I ordered two beds for my kids. They sent the mattresses and ONE box spring, randomly cancelling the second. A few weeks later, I finally reached someone who was confused. After multiple calls, they replied, charging me extra for shipping on the remaining box spring. But the insult does not end there. When they delivered it, they sent it to the wrong address. We had moved over two months previously (incidentally, they delivered the other order to the RIGHT address). The shipping company left it sitting on the lawn of a vacant house. A neighbor kindly called to inquire if it was ours. The shipping company said, "Too bad - your responsibility." So we had to borrow a truck and haul it to our new house. When I emailed Purerest about this ... surprise! Radio silence. Terrible, horrible customer service. As I read online, it appears that I am by no means the only one who thinks this.

1
★☆☆☆☆

Ecobaby (and Purerest) have really nice quality products, but their customer service is really tragic. I ordered two beds for my kids. They sent the mattresses and ONE box spring, randomly cancelling the second. A few weeks later, I finally reached someone who was confused. After multiple calls, they replied, charging me extra for shipping on the remaining box spring. But the insult does not end there. When they delivered it, they sent it to the wrong address. We had moved over two months previously (incidentally, they delivered the other order to the RIGHT address). The shipping company left it sitting on the lawn of a vacant house. A neighbor kindly called to inquire if it was ours. The shipping company said, "Too bad - your responsibility." So we had to borrow a truck and haul it to our new house. When I emailed Purerest about this ... surprise! Radio silence. Terrible, horrible customer service. As I read online, it appears that I am by no means the only one who thinks this.

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