Assured Property Mgmt

★★☆☆☆
  • 1970 Rawhide Dr Ste 106

    Round Rock, TX 78681

    Map & Directions
  • 512-255-4604

About Assured Property Mgmt

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
2.25 4
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Well, first off it looks like one of these reviews is actually done by a competing PM company. Very suspicious. I've had my two properties in Kyle with Assured since I bought them brand new 11 years ago. While there might have been a few

3
★★★★★

Well, first off it looks like one of these reviews is actually done by a competing PM company. Very suspicious. I've had my two properties in Kyle with Assured since I bought them brand new 11 years ago. While there might have been a few

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This property management company is terrible. They seem to have problems getting back to you. Never calls back or replies to your email. I had a case where they re-newed our tenants lease at the same rent without getting our approval! Additionally we had informed them that we have a home warranty service on several occassions. Any time something needed replacement they were to call the home warranty service since we were covered. Well they "forgot" and we had to pay the cost to repair the ceiling fan even though we had a home warranty service that covered the cost of repair... If you have a peoperty in the Round Rock area and need a property manager I suggest you use West Bank Management Group (512-444-1300). We use them for our other property and we haven't had any problem. They are also quick to respond and highly reliable. Once our contract is up with APM we are going to have West Bank Management Group take over. Use West Bank Management Group (512-444-1300)!!!!

0
★☆☆☆☆

This property management company is terrible. They seem to have problems getting back to you. Never calls back or replies to your email. I had a case where they re-newed our tenants lease at the same rent without getting our approval! Additionally we had informed them that we have a home warranty service on several occassions. Any time something needed replacement they were to call the home warranty service since we were covered. Well they "forgot" and we had to pay the cost to repair the ceiling fan even though we had a home warranty service that covered the cost of repair... If you have a peoperty in the Round Rock area and need a property manager I suggest you use West Bank Management Group (512-444-1300). We use them for our other property and we haven't had any problem. They are also quick to respond and highly reliable. Once our contract is up with APM we are going to have West Bank Management Group take over. Use West Bank Management Group (512-444-1300)!!!!

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I also had bad luck with the company. Their financials are not correct. They were unwilling to work with us and were very rude when we needed an answer. I would not reccomended then at all!!!!

0
★☆☆☆☆

I also had bad luck with the company. Their financials are not correct. They were unwilling to work with us and were very rude when we needed an answer. I would not reccomended then at all!!!!

Pros: GOOD TO START

Cons: BAD FINISH

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APM was excellent (friendly and responsive) when they were showing us properties and trying to get us into a house. The minute the lease was signed, all bets were off. We paid our rent on time, usually days before it was due but after one lost payment, we started hand delivering the rent so that we could have a receipt for proof. Even with a receipt, they would call and tell us that we had not paid the rent. When we told them we had a receipt, they would claim that the employee that wrote the receipt was no longer with the company, etc. Their employees were rude and some barely spoke English. They were very unprofessional in appearance and demeanor. We followed their procedures for maintenance/repairs to no avail. We tried for 4 months making numerous phone calls, following up with numerous written requests, and finally calling the owner of the property management company with no response. In addition, every time we dealt with them, there was a new employee. I don't think they had a single employee for longer than a few weeks. After one year of trying to work with them, we contacted the owner in California and explained the situation. He had several other properties in the Austin area that he had already switched over to Jim Bigham and Associates so he switched us too. Thank goodness! Bigham has been great! The owner even had to fight APM to get our security deposit back! If you are considering property management, I would NOT recommend Assured Property.

0
★☆☆☆☆

APM was excellent (friendly and responsive) when they were showing us properties and trying to get us into a house. The minute the lease was signed, all bets were off. We paid our rent on time, usually days before it was due but after one lost payment, we started hand delivering the rent so that we could have a receipt for proof. Even with a receipt, they would call and tell us that we had not paid the rent. When we told them we had a receipt, they would claim that the employee that wrote the receipt was no longer with the company, etc. Their employees were rude and some barely spoke English. They were very unprofessional in appearance and demeanor. We followed their procedures for maintenance/repairs to no avail. We tried for 4 months making numerous phone calls, following up with numerous written requests, and finally calling the owner of the property management company with no response. In addition, every time we dealt with them, there was a new employee. I don't think they had a single employee for longer than a few weeks. After one year of trying to work with them, we contacted the owner in California and explained the situation. He had several other properties in the Austin area that he had already switched over to Jim Bigham and Associates so he switched us too. Thank goodness! Bigham has been great! The owner even had to fight APM to get our security deposit back! If you are considering property management, I would NOT recommend Assured Property.

Pros: Lots of properties to choose from

Cons: Terrible service after the "sale"

 

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