Markley Motors

★★☆☆☆
2.0 3
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I??m not sure if I can find the right words to convey how poorly I was treated by the service department at Markley Motors. I haven??t been spoken down to as if I were a child since, well, since I was a child. I brought my vehicle in with a bullet list of items to repair, including the air conditioning system. Here??s a sampling of what happened?..

A/C not working: They found what was wrong, and that it was covered under warranty. Cool, because weeks ago when we asked if our dead battery was covered under warranty, they insisted we didn??t even have a warranty and turned us away. When I questioned some of the other smaller charges the service rep, in the most condescending tone, reminded me that ??at least he found our warranty? ?? Wow, congratulations on ??finding? the warranty that I paid for this time I had car trouble. Huge success Markley.

Dash vent broken: it had barely blown air since the day I bought it. Because so many elements functioned with mediocrity I presumed that vent was also mediocre. I asked them to take a look during this appointment since it was being serviced for other issues. (This is really my favorite part) They say because I didn??t bring it in earlier that I ??must have shoved something into the vent? to break the internal parts, so I would have to pay for it. Keep in mind, the external vent louvers were in perfect condition?. When I explained I hadn??t had time to bring it in just because of the fan, because I work 80 hours a week, the Manager responded that my ??scheduling issue were [my] problem?. Really? Not to mentioned, you seriously think a successful, mature, self-employed woman was busy ??shoving something? into a dash vent? Okay?.

Then, with his special condescending tone, the service rep felt it necessary to remind me that they??ve ??done warranty for us? ?? hey, you??re right - thank you so much for fixing the broken, faulty, mediocre parts on the brand new car I bought.

I could go on, but this is long enough. I??ll take my business elsewhere. I recommend you do the same.

1
★☆☆☆☆

I??m not sure if I can find the right words to convey how poorly I was treated by the service department at Markley Motors. I haven??t been spoken down to as if I were a child since, well, since I was a child. I brought my vehicle in with a bullet list of items to repair, including the air conditioning system. Here??s a sampling of what happened?..

A/C not working: They found what was wrong, and that it was covered under warranty. Cool, because weeks ago when we asked if our dead battery was covered under warranty, they insisted we didn??t even have a warranty and turned us away. When I questioned some of the other smaller charges the service rep, in the most condescending tone, reminded me that ??at least he found our warranty? ?? Wow, congratulations on ??finding? the warranty that I paid for this time I had car trouble. Huge success Markley.

Dash vent broken: it had barely blown air since the day I bought it. Because so many elements functioned with mediocrity I presumed that vent was also mediocre. I asked them to take a look during this appointment since it was being serviced for other issues. (This is really my favorite part) They say because I didn??t bring it in earlier that I ??must have shoved something into the vent? to break the internal parts, so I would have to pay for it. Keep in mind, the external vent louvers were in perfect condition?. When I explained I hadn??t had time to bring it in just because of the fan, because I work 80 hours a week, the Manager responded that my ??scheduling issue were [my] problem?. Really? Not to mentioned, you seriously think a successful, mature, self-employed woman was busy ??shoving something? into a dash vent? Okay?.

Then, with his special condescending tone, the service rep felt it necessary to remind me that they??ve ??done warranty for us? ?? hey, you??re right - thank you so much for fixing the broken, faulty, mediocre parts on the brand new car I bought.

I could go on, but this is long enough. I??ll take my business elsewhere. I recommend you do the same.

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Overview
-Complete Lack of Customer Service and Courtesy.
-Dishonest.
-Unable to deliver on estimated completion date- the first, second, or third time they changed it.
-"Tough luck" attitude towards customers.
-Will never give them my business again. Hopefully this review will save others the time, money, and frustration that going with Markley Motors has cost me.

The Whole Story
My car was damaged in a collision and I took it to Markley Motors Body Shop for repair. State Farm insurance included Markley on a list of "Select Service" providers, which meant I would receive a guaranteed completion date. Markley had the car for1 week before I received my estimate. I was told they would need 10 to 11 business days to complete all repairs.

I never received a single call from Markley Motors adjusting the "guaranteed completion date". I did call atleast once a week while they had my car. Each time I checked in I was told everything was on track and the car would be ready as promised. The day I was supposed to pick the car up, I called again and I was told there had been a problem getting a required part. They would need to keep the car an additional week to complete repairs. I don't think this was their fault. Things happen. I was understanding about the delay, but I would have appreciated a phone call from them to reset my expectation and let me know the car wouldn't be ready on time. I also let them know that when I called a couple days earlier, I was told everything was on track. I would have appreciated the truth at that time, so that I could have planned accordingly. They said they were shocked no one had contacted me as it was their policy to do so, verified that they had my correct phone numbers, and reassured me the car would be ready in one week.

I called to check-in 3 business days later. I was told everything was on schedule and I'd get the car, as promised, on Friday. Friday, when I called I was informed that once again they would need another week to complete repairs. They didn't have any explanation- they just told me the same thing I was told the week before. Again, no one had called me to notify me that my car would not be completed as promised, and when I called 2 days earlier I was told that everything was on track.

The following Tuesday, I checked in again. I was told the car was going into paint and would definitely be done, as promised, by Friday. On Friday, I called to see what time I could pick up my car. I was told it is going into paint and won't be ready until next week. This, after receiving NO phone calls from them to notify me of changes or reset expectations. This after being told just 3 days ago (when I called them) that everything was on track and I would have the car Friday. This after they've had my car for 20 business days to complete repairs estimated to take 10.

At this point it is uncertain when I will get my car back. What is certain is that Markley failed to deliver on their promises, they failed to communicate with me to keep me informed about what was happening with my car, they lied to me when I pro-actively contacted them for updates, and they've had my car for over a month after initially telling me it would take 10 to 11 business days.

I write this so that no one else ends up in the same situation. Once they have your car taken apart, there really is no recourse. It isn't like you can take your business elsewhere. Yet, you end up being inconvenienced and subjected to incremental expenses for a rental.

What has Markley done about this mess? We left a phone message with management to give them the opportunity to make things right. They have not returned our call. The people we've spoken with in the service department are "sorry". Me too. Sorry I trusted them with my car.
I will never give them my business again. I hope you won't either.

1
★☆☆☆☆

Overview
-Complete Lack of Customer Service and Courtesy.
-Dishonest.
-Unable to deliver on estimated completion date- the first, second, or third time they changed it.
-"Tough luck" attitude towards customers.
-Will never give them my business again. Hopefully this review will save others the time, money, and frustration that going with Markley Motors has cost me.

The Whole Story
My car was damaged in a collision and I took it to Markley Motors Body Shop for repair. State Farm insurance included Markley on a list of "Select Service" providers, which meant I would receive a guaranteed completion date. Markley had the car for1 week before I received my estimate. I was told they would need 10 to 11 business days to complete all repairs.

I never received a single call from Markley Motors adjusting the "guaranteed completion date". I did call atleast once a week while they had my car. Each time I checked in I was told everything was on track and the car would be ready as promised. The day I was supposed to pick the car up, I called again and I was told there had been a problem getting a required part. They would need to keep the car an additional week to complete repairs. I don't think this was their fault. Things happen. I was understanding about the delay, but I would have appreciated a phone call from them to reset my expectation and let me know the car wouldn't be ready on time. I also let them know that when I called a couple days earlier, I was told everything was on track. I would have appreciated the truth at that time, so that I could have planned accordingly. They said they were shocked no one had contacted me as it was their policy to do so, verified that they had my correct phone numbers, and reassured me the car would be ready in one week.

I called to check-in 3 business days later. I was told everything was on schedule and I'd get the car, as promised, on Friday. Friday, when I called I was informed that once again they would need another week to complete repairs. They didn't have any explanation- they just told me the same thing I was told the week before. Again, no one had called me to notify me that my car would not be completed as promised, and when I called 2 days earlier I was told that everything was on track.

The following Tuesday, I checked in again. I was told the car was going into paint and would definitely be done, as promised, by Friday. On Friday, I called to see what time I could pick up my car. I was told it is going into paint and won't be ready until next week. This, after receiving NO phone calls from them to notify me of changes or reset expectations. This after being told just 3 days ago (when I called them) that everything was on track and I would have the car Friday. This after they've had my car for 20 business days to complete repairs estimated to take 10.

At this point it is uncertain when I will get my car back. What is certain is that Markley failed to deliver on their promises, they failed to communicate with me to keep me informed about what was happening with my car, they lied to me when I pro-actively contacted them for updates, and they've had my car for over a month after initially telling me it would take 10 to 11 business days.

I write this so that no one else ends up in the same situation. Once they have your car taken apart, there really is no recourse. It isn't like you can take your business elsewhere. Yet, you end up being inconvenienced and subjected to incremental expenses for a rental.

What has Markley done about this mess? We left a phone message with management to give them the opportunity to make things right. They have not returned our call. The people we've spoken with in the service department are "sorry". Me too. Sorry I trusted them with my car.
I will never give them my business again. I hope you won't either.

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We use Markley Motors for all of our automobile maintanence. Their customer service is helpful and friendly and interested in seeing that you are satisfied with your service. Honda dealerships are pricey, but we have been pleased with the results.

4
★★★★☆

We use Markley Motors for all of our automobile maintanence. Their customer service is helpful and friendly and interested in seeing that you are satisfied with your service. Honda dealerships are pricey, but we have been pleased with the results.

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