Big Save Inc

★★☆☆☆

About Big Save Inc

Categories
  • Grocery Stores

Food

Food
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2.0 1
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The Lihue Big Save has been in its current location for over a decade. The age definitely shows in the store where the floors are stained, the aisles aren't well lit, the shelves are dirty, the ceiling has leak stains, and the frozen section often has broken lightbulbs.

Definitely not an ideal environment to shop in. It wouldn't be so much of a problem if they made it up with quality goods, customer service, and competitive prices. Unfortunately, the Lihue Big Save doesn't deliver on the first two and just barely prices its goods at competitive prices.

Their produce is mediocre quality. Their canned goods are ok, but their cereal boxes are often dusty. There's just an air of "dirtiness" in the store.

The customer service at this Big Save is terrible. The people are not friendly nor do they offer assistance when you need it. The cashiers barely even crack a smile when helping you. I've had similar experiences at other Big Saves on the island,and this one definitely fits the trend.

Their prices are usually expensive, although if you pay attention to the Wednesday ads in The Garden Island you can often find a few loss-leaders that are great deals. This is rare.

I would not recommend shopping at Big Save. Take an extra five minutes and drive up the road to Walmart or the mall.

PROS: Convenient location
CONS: Expensive products, very poor customer service, dirty store

2
★★☆☆☆

The Lihue Big Save has been in its current location for over a decade. The age definitely shows in the store where the floors are stained, the aisles aren't well lit, the shelves are dirty, the ceiling has leak stains, and the frozen section often has broken lightbulbs.

Definitely not an ideal environment to shop in. It wouldn't be so much of a problem if they made it up with quality goods, customer service, and competitive prices. Unfortunately, the Lihue Big Save doesn't deliver on the first two and just barely prices its goods at competitive prices.

Their produce is mediocre quality. Their canned goods are ok, but their cereal boxes are often dusty. There's just an air of "dirtiness" in the store.

The customer service at this Big Save is terrible. The people are not friendly nor do they offer assistance when you need it. The cashiers barely even crack a smile when helping you. I've had similar experiences at other Big Saves on the island,and this one definitely fits the trend.

Their prices are usually expensive, although if you pay attention to the Wednesday ads in The Garden Island you can often find a few loss-leaders that are great deals. This is rare.

I would not recommend shopping at Big Save. Take an extra five minutes and drive up the road to Walmart or the mall.

PROS: Convenient location
CONS: Expensive products, very poor customer service, dirty store

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