Velocity Credit Union

★★★☆☆
  • 610 E 11th St

    Austin, TX 78701

    Map & Directions
  • 512-469-7000

About Velocity Credit Union

Hours
Mon 9:00 AM to 5:00 PMTue 9:00 AM to 5:00 PMWed 9:00 AM to 5:00 PMThu 9:00 AM to 5:00 PMFri 9:00 AM to 5:00 PMSat 9:00 AM to 2:00 PM

Finance

Finance
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I??ve been with velocity for about 10 years but what they did to one of my account was the last straw.
I have three account with velocity. A savings, checking and a second savings for my child. Each year we wait on interest earning statements in order to due taxes. This year I noticed one two account showed up. When I enquired why that said that the child account was inactive so The money was turned over to the state. I states shoud we have receive a letter to this affect before this was done. They said yes but sent it to an old address I have not been at in over three years. Now on their computer all thee account have the same address. The savings and checking they send statement to the new address. Now I have to mess around with the state to get my child money. This may take up to six months. They only way I can see this happening is If velocity did not want to pay interest on my child??s account.

1
★☆☆☆☆

I??ve been with velocity for about 10 years but what they did to one of my account was the last straw.
I have three account with velocity. A savings, checking and a second savings for my child. Each year we wait on interest earning statements in order to due taxes. This year I noticed one two account showed up. When I enquired why that said that the child account was inactive so The money was turned over to the state. I states shoud we have receive a letter to this affect before this was done. They said yes but sent it to an old address I have not been at in over three years. Now on their computer all thee account have the same address. The savings and checking they send statement to the new address. Now I have to mess around with the state to get my child money. This may take up to six months. They only way I can see this happening is If velocity did not want to pay interest on my child??s account.

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I don't know what the other reviewers problem is with Velocity or its website, but I have never had any problems with the website or the, heaven forfend, "Actual People That Work There", you know, when you leave your house and go to a

3
★★★★★

I don't know what the other reviewers problem is with Velocity or its website, but I have never had any problems with the website or the, heaven forfend, "Actual People That Work There", you know, when you leave your house and go to a

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Horrible. Just horrible. Everything about them is awful. They are run by idiots, and the people that like them are idiots. Always closed; online access is non-existent - seriously don't even ask; the WORST customer service in any industry, period. Wow. They're just horribly awful. I mean they define "bad".

1
★☆☆☆☆

Horrible. Just horrible. Everything about them is awful. They are run by idiots, and the people that like them are idiots. Always closed; online access is non-existent - seriously don't even ask; the WORST customer service in any industry, period. Wow. They're just horribly awful. I mean they define "bad".

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This is the worst bank ever. THE WORST. BANK. EVER. I hate them SO MUCH. First of all, their online banking was designed by cavemen, FOR cavemen. Everything about them screams IDIOCY. You need to use fax and snail mail to get online

3
★★★★★

This is the worst bank ever. THE WORST. BANK. EVER. I hate them SO MUCH. First of all, their online banking was designed by cavemen, FOR cavemen. Everything about them screams IDIOCY. You need to use fax and snail mail to get online

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Honestly, I don't take time out of my day to complain. But, I'm moving banks. I just got off the phone with one of the rudest people i've ever spoken to that has my business. I'll be switching all of my funds to chase now. They also have terrible rates, probably because they have to pay for this super nice buildings with hardly any clients. Don't let the "credit union" part get to you... any joe can setup a crappy account with them.... Go for it.

0
★☆☆☆☆

Honestly, I don't take time out of my day to complain. But, I'm moving banks. I just got off the phone with one of the rudest people i've ever spoken to that has my business. I'll be switching all of my funds to chase now. They also have terrible rates, probably because they have to pay for this super nice buildings with hardly any clients. Don't let the "credit union" part get to you... any joe can setup a crappy account with them.... Go for it.

Pros: it's a small bank

Cons: terrible customer service, very few locations ect

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After first moving to austin, the first thing I did was to research and find the best bank for me. That bank is Velocity Credit Union. They work with you to reduce fees and have FREE checking. I have had no problems with them so far. I also chose them because everyone said they would work with you over any fees that you may get for overdrafting the first few times. They are very understanding and friendly.

PROS: free checking, helpful
CONS:

4
★★★★☆

After first moving to austin, the first thing I did was to research and find the best bank for me. That bank is Velocity Credit Union. They work with you to reduce fees and have FREE checking. I have had no problems with them so far. I also chose them because everyone said they would work with you over any fees that you may get for overdrafting the first few times. They are very understanding and friendly.

PROS: free checking, helpful
CONS:

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