The Pet Palace

★★★★☆
Delivering the Royal Treatment Your Pet Deserves - Pet Boarding, Grooming, Training and More
  • 14300 Gulfstream Park Dr

    Webster, TX 77598

    Map & Directions
  • 281-484-7387

About The Pet Palace

Hours
Mon- Fri 7:30 am - 6pm; Sat 9am - 3pm; Sun (Pick up Only) 4pm - 6pm

Pets & Animals

Pets & Animals
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I took our Maltese to be groomed Thursday. The groomer told me that it would be 40.00. She said there would not be extra charge for matting because she would be "shaved". Dropped her off at 4:30 with treats. I called about 5:00 and they

3
★★★★★

I took our Maltese to be groomed Thursday. The groomer told me that it would be 40.00. She said there would not be extra charge for matting because she would be "shaved". Dropped her off at 4:30 with treats. I called about 5:00 and they

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PLEASE do not take your pets here. I took my dog to be groomed and when I picked her up she had petechial hemorrhaging in both eyes. At some point during my dogs grooming she was strangled and it caused the blood vessels in her eyes to

3
★★★★★

PLEASE do not take your pets here. I took my dog to be groomed and when I picked her up she had petechial hemorrhaging in both eyes. At some point during my dogs grooming she was strangled and it caused the blood vessels in her eyes to

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I was referred by a friend I met at the dog park about a month ago and decided to check this place out. My dog has been going for daycare since and I love it. She comes home worn out, i get lots accomplished and then when it is time to go

3
★★★★★

I was referred by a friend I met at the dog park about a month ago and decided to check this place out. My dog has been going for daycare since and I love it. She comes home worn out, i get lots accomplished and then when it is time to go

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My furry guy just loves this place! He goes to daycare a few times a week and has sooo many friends, both dogs and people. The staff is fabulous - friendly, fun and genuinely happy to be there. I drive from Galveston to Houston and it's such a convenient location - easy off, easy on I45. This is a really awesome treat for my dog and he loves it so much that he knows when Monday rolls around and it's time to go play at the PP!!

5
★★★★★

My furry guy just loves this place! He goes to daycare a few times a week and has sooo many friends, both dogs and people. The staff is fabulous - friendly, fun and genuinely happy to be there. I drive from Galveston to Houston and it's such a convenient location - easy off, easy on I45. This is a really awesome treat for my dog and he loves it so much that he knows when Monday rolls around and it's time to go play at the PP!!

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We have used Pet Palace in the past for boarding and were very pleased however that is so not the case anymore. Our dogs stayed there this past weekend and the first sign that something had changed should of been the odor in the boarding

3
★★★★★

We have used Pet Palace in the past for boarding and were very pleased however that is so not the case anymore. Our dogs stayed there this past weekend and the first sign that something had changed should of been the odor in the boarding

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In my opinion, they need to start doing regular Drug Testing here. My dog will NOT be going here. Seriously! Place is a Joke, Horrible period.

1
★☆☆☆☆

In my opinion, they need to start doing regular Drug Testing here. My dog will NOT be going here. Seriously! Place is a Joke, Horrible period.

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Buddy attended another day care in the past...every time I took him there..he wanted to go home with me, he did not want to stay. When I drop him off at Pet Palace...he can't wait to go in. He loves it there!! Everyone knows him by name and allthough they sometimes forget to give me a progress report. The only report I need is IN my dog, he's happy, he's tired (cause he had fun all day) Don't base your choice of daycare completely on these reviews. In their own ways, our dogs talk to us!! Keep up the good work Pet Palace!!!
Olga

4
★★★★☆

Buddy attended another day care in the past...every time I took him there..he wanted to go home with me, he did not want to stay. When I drop him off at Pet Palace...he can't wait to go in. He loves it there!! Everyone knows him by name and allthough they sometimes forget to give me a progress report. The only report I need is IN my dog, he's happy, he's tired (cause he had fun all day) Don't base your choice of daycare completely on these reviews. In their own ways, our dogs talk to us!! Keep up the good work Pet Palace!!!
Olga

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.

They are absolutley wonderful individuals who will do everything possible to assure your dogs are in the very best of care----NOT TRUE MS. PATTI!!!!!! DID YOU KNOW BY CHANCE THAT THERE ARE SEVERAL,SEVERAL INDIVIDUALS THAT HAVE PERSONALLY WITNESSED MR. BIVENS MISTREATING DOGS? A FEW OF THESE INDIVIDUALS WORK FOR HIM--ANNA IS A GOOD EXAMPLE--JUST ASK HER WHAT SHE OBSERVED MR. BIVENS DO TO A RESCUE DOG NAMED TUCKER! NOT EVERYTHING IS WHAT IT SEEMS THESE DAYS-THINGS CAN BE HIDDEN VERY WELL!

1
★☆☆☆☆

They are absolutley wonderful individuals who will do everything possible to assure your dogs are in the very best of care----NOT TRUE MS. PATTI!!!!!! DID YOU KNOW BY CHANCE THAT THERE ARE SEVERAL,SEVERAL INDIVIDUALS THAT HAVE PERSONALLY WITNESSED MR. BIVENS MISTREATING DOGS? A FEW OF THESE INDIVIDUALS WORK FOR HIM--ANNA IS A GOOD EXAMPLE--JUST ASK HER WHAT SHE OBSERVED MR. BIVENS DO TO A RESCUE DOG NAMED TUCKER! NOT EVERYTHING IS WHAT IT SEEMS THESE DAYS-THINGS CAN BE HIDDEN VERY WELL!

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Well, I am a client, and I am upset because my dog got very sick in your pond! Actually one of your present employees (not very bright) told me that the pond is actually a drainage ditch where the run off from rain or what ever goes right into this pond area, from the parking lot & that first play yard. I also can't believe what you are saying about "maybe" ex-employees! That is very unproffesional. If it is, what kind of hostile work environment do you have there. I even came back there after you lost the dogs. Now I'll have to think about it. You know, if you have a businesss that offers reviews, you have to take the bad with the good. Too many phony good reviews looks really suspicious, especially when written by the owners. No, not good for you. I feel like you are hiding something, I think if my dog ever comes back, I will park down the road and watch for the day.

1
★☆☆☆☆

Well, I am a client, and I am upset because my dog got very sick in your pond! Actually one of your present employees (not very bright) told me that the pond is actually a drainage ditch where the run off from rain or what ever goes right into this pond area, from the parking lot & that first play yard. I also can't believe what you are saying about "maybe" ex-employees! That is very unproffesional. If it is, what kind of hostile work environment do you have there. I even came back there after you lost the dogs. Now I'll have to think about it. You know, if you have a businesss that offers reviews, you have to take the bad with the good. Too many phony good reviews looks really suspicious, especially when written by the owners. No, not good for you. I feel like you are hiding something, I think if my dog ever comes back, I will park down the road and watch for the day.

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2 out of 2 people found this review helpful.

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This is a fabulous facility. I have taken my five dogs there for years. They are absolutley wonderful individuals who will do everything possible to assure your dogs are in the very best of care.
I will warn people reading this that they have a few crazy ex-employees who are trying their hardest to sabbotage these people and their business. I would not let these crazy people ruin my judgement - in fact I would tour the facility unannouced and ask for references. It is sad that these employees that were dismissed have not found another job or something more beneficial to do than cyber attacks on people and their businesses.

5
★★★★★

This is a fabulous facility. I have taken my five dogs there for years. They are absolutley wonderful individuals who will do everything possible to assure your dogs are in the very best of care.
I will warn people reading this that they have a few crazy ex-employees who are trying their hardest to sabbotage these people and their business. I would not let these crazy people ruin my judgement - in fact I would tour the facility unannouced and ask for references. It is sad that these employees that were dismissed have not found another job or something more beneficial to do than cyber attacks on people and their businesses.

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0 out of 1 people found this review helpful.

Business Response:

Great Suggestion! Hey Patti, how are those retreivers and poodles doing??? I am glad that you suggested a tour...As you are aware, we always have invited everyone to come by and take a tour any time. In fact, we highly encourage it! We are very proud of our great facility and outstanding staff.
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I don't trust a place that puts fake & phony goodsie reviews about themselves. What happened to all the "real" ones that were here. You delete the "real" ones and put your own fake goodsie ones. Sad guys!! Really sad!

3
★★★★★

I don't trust a place that puts fake & phony goodsie reviews about themselves. What happened to all the "real" ones that were here. You delete the "real" ones and put your own fake goodsie ones. Sad guys!! Really sad!

Cons: NOT a member of ABKA

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Used this place when they opened until we moved to Florida 4 years ago. Was shocked to see a few of the negative reviews and figured I at least owed it to myself and my dogs to find out if this place really did go down hill.

I am so glad that we did, it is just as wonderful as ever. In fact we recognized several of our favorite staff faces that were here when we lived here before including the owners which are still very hands on.

We just love them and are so happy to be able to use them again now that we are back. I tried to tell my neighbors about them but they already use them as well I just found out! I don't think it could be any better except if they were open all day on Saturday.... Love this place.

2
★★★★★

Used this place when they opened until we moved to Florida 4 years ago. Was shocked to see a few of the negative reviews and figured I at least owed it to myself and my dogs to find out if this place really did go down hill.

I am so glad that we did, it is just as wonderful as ever. In fact we recognized several of our favorite staff faces that were here when we lived here before including the owners which are still very hands on.

We just love them and are so happy to be able to use them again now that we are back. I tried to tell my neighbors about them but they already use them as well I just found out! I don't think it could be any better except if they were open all day on Saturday.... Love this place.

Pros: Awesome Group Play Yard, Wonderful Staff, One Stop Shopping

Cons: Wish they were open longer hours Saturday

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i took my dog to go play with the other dogs and my dog had so much fun! i got a few pics and could not believe all the friends he made. i will def. take him back more often to go play.

5
★★★★★

i took my dog to go play with the other dogs and my dog had so much fun! i got a few pics and could not believe all the friends he made. i will def. take him back more often to go play.

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1 out of 2 people found this review helpful.

Business Response:

Glad they had a great time! We do our best to make sure they are worn out by the time you arrive... We have several staff that dabble in photography and grab the camera's as time allows. Everyone enjoys the pictures and seeing how much fun they really do have while you are hard a work! Thanks for sharing!
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This is a very nice clean facilty, not at all what we expected at a dog kennel when we took the tour. Each time we have gone back, I have always fould the staff to be friendly, professional and helpful. Go by in person and make your own decision. It is definately one of the best we have been to.

5
★★★★★

This is a very nice clean facilty, not at all what we expected at a dog kennel when we took the tour. Each time we have gone back, I have always fould the staff to be friendly, professional and helpful. Go by in person and make your own decision. It is definately one of the best we have been to.

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0 out of 1 people found this review helpful.

Business Response:

Thanks for choosing The Pet Palace! Hi Suzanne, Thanks for the nice post! We are glad that you have chose us to care for your baby with us when you can't. Look forward to seeing you soon!
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I understand that everyone has different experiences and all dogs react to situations differently as well. I see all the negative comments on here but not all the good comments from the tons of happy pet owners that take their animals to the Pet Palace every day.

I have 3 dogs (2 adults and 1 puppy) - the adult dogs have been going to the Pet Palace for almost 2 years now with absolutely no incidents. Infact, my male adult was terrifed of all grooming places until we put him in daycare at the Pet Palace. Now he literally knocks me down to get into the truck to go to daycare as does my other adult dog. I started taking my puppy to daycare at 3 months old and not one issue - the puppy is now 8 months old and loves daycare and has been boarded at the Pet Palace as well with no issue. Both adult dogs have attended many training sessions at the Pet Palace and I was very pleased with the quality of training and the over experience.

All said there are always 2 sides to every story so responsible pet owners should thoroughly investigate the kennel, etc before basing your decision on an online review of any kind.

2
★★★★★

I understand that everyone has different experiences and all dogs react to situations differently as well. I see all the negative comments on here but not all the good comments from the tons of happy pet owners that take their animals to the Pet Palace every day.

I have 3 dogs (2 adults and 1 puppy) - the adult dogs have been going to the Pet Palace for almost 2 years now with absolutely no incidents. Infact, my male adult was terrifed of all grooming places until we put him in daycare at the Pet Palace. Now he literally knocks me down to get into the truck to go to daycare as does my other adult dog. I started taking my puppy to daycare at 3 months old and not one issue - the puppy is now 8 months old and loves daycare and has been boarded at the Pet Palace as well with no issue. Both adult dogs have attended many training sessions at the Pet Palace and I was very pleased with the quality of training and the over experience.

All said there are always 2 sides to every story so responsible pet owners should thoroughly investigate the kennel, etc before basing your decision on an online review of any kind.

Pros: Caring, trained, friendly

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I will NEVER take my dogs back here again! They came home with almost all of their medicine. They had just enough to take the whole time they were there. They need it every day! And they coulnd't even have their own beds. A friend went by to check on them and they had a torn sheet lying on the concrete, that was it! She said the whole kennel smelled. For these prices, people please!!

0
★☆☆☆☆

I will NEVER take my dogs back here again! They came home with almost all of their medicine. They had just enough to take the whole time they were there. They need it every day! And they coulnd't even have their own beds. A friend went by to check on them and they had a torn sheet lying on the concrete, that was it! She said the whole kennel smelled. For these prices, people please!!

Pros: none

Cons: bad place

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I went to the Pet Palace after it had been reccomended by many ladies in my bunco group. I am not the boarding type, I would much rather someone just come to my home. Apprehensively, I called to make an appointment. The lady I talked to was so friendly! She even invited me to come by and take a tour of the facility prior to boarding. (I visited a few other kennels on my way to the pet palace that day, and none of them would let me see the kennels) The person who gave me the tour was wonderful. They have really thought out every expected and unexpected situation, and what they would/ could do for your pet. They also offer playtimes with other dogs which I felt was an awesome extra!

My pet was approved for play with other dogs and now attends as often as I can make arrangements! All I have to do is mention the words "Pet Palace" and she sits by the door with her tail wagging.

Thank you Pet Palace for taking such great care of my furry friend

2
★★★★★

I went to the Pet Palace after it had been reccomended by many ladies in my bunco group. I am not the boarding type, I would much rather someone just come to my home. Apprehensively, I called to make an appointment. The lady I talked to was so friendly! She even invited me to come by and take a tour of the facility prior to boarding. (I visited a few other kennels on my way to the pet palace that day, and none of them would let me see the kennels) The person who gave me the tour was wonderful. They have really thought out every expected and unexpected situation, and what they would/ could do for your pet. They also offer playtimes with other dogs which I felt was an awesome extra!

My pet was approved for play with other dogs and now attends as often as I can make arrangements! All I have to do is mention the words "Pet Palace" and she sits by the door with her tail wagging.

Thank you Pet Palace for taking such great care of my furry friend

Pros: Customer service, my pet loves it!

Cons: not enough indoor/outdoor units, no daycare on weekends

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Staff is very friendly and knowledgeable not only about pets but pet food?s etc. They turned me on to high quality food which they feed all the pets in the kennel that stay there. That is something that I have never experienced prior in all my years of being a dog mom! I also have to say that Darrell?s training methods have had a direct impact on my dogs? behavior. I had tried many methods over the years with past pets and this is by far been the most effective. The staff also reinforces the training when he stays there. My dog even thinks this place is great, he starts wagging his tale when I turn off of Hwy 3 headed towards The Pet Palace. What better reference can you get then that!!!

2
★★★★★

Staff is very friendly and knowledgeable not only about pets but pet food?s etc. They turned me on to high quality food which they feed all the pets in the kennel that stay there. That is something that I have never experienced prior in all my years of being a dog mom! I also have to say that Darrell?s training methods have had a direct impact on my dogs? behavior. I had tried many methods over the years with past pets and this is by far been the most effective. The staff also reinforces the training when he stays there. My dog even thinks this place is great, he starts wagging his tale when I turn off of Hwy 3 headed towards The Pet Palace. What better reference can you get then that!!!

Pros: Best Kennel I've used Facility and Staff

Cons: No Doggy Community Daycare on Weekends

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The Pet Palace has been absolutely wonderful to my four pets!! I have two poodles and two labs. They are very spoiled by me and by the great team at the Pet Palace. I Know that while I am away ,my dogs are in GREAT care!! These people are TOP KNOTCH -- they have great references....just ask.....I did!!!

2
★★★★★

The Pet Palace has been absolutely wonderful to my four pets!! I have two poodles and two labs. They are very spoiled by me and by the great team at the Pet Palace. I Know that while I am away ,my dogs are in GREAT care!! These people are TOP KNOTCH -- they have great references....just ask.....I did!!!

Pros: Reliable, Honest, Highest integrity, Great with pets,

Cons: none

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I booked my dogs in a King suite with in/out privileges for one week. I think we paid over $80 a night for boarding them. When a family member checked on them on day two, she found them in a regular kennel in "general population". When she complained she wasn't told why they were moved. Two days later she went by again. SAME STORY, different day.

When I returned and was told what happened, I demanded a refund. I was given a 10% discount. Oh, wow, that's awesome. That's still more than what it would have cost to board them in the kennel they were kept in.

I spoke with the owner, Darryl, who wasargumentative. He would give no reasons for doing what he did other than they "had to do maintenance." My guess is they overbooked so they put my dogs in the low grade regular kennels instead of in their own suite with their own fenced in area.

I would highly recommend NOT going there for any service -- boarding, grooming, training, or daycare. In my opinion, the place truly lacks a heart. The concern should be first and foremost on the comfort & well-being of their charges, which apparently is about #10 on their list of concerns.

0
★☆☆☆☆

I booked my dogs in a King suite with in/out privileges for one week. I think we paid over $80 a night for boarding them. When a family member checked on them on day two, she found them in a regular kennel in "general population". When she complained she wasn't told why they were moved. Two days later she went by again. SAME STORY, different day.

When I returned and was told what happened, I demanded a refund. I was given a 10% discount. Oh, wow, that's awesome. That's still more than what it would have cost to board them in the kennel they were kept in.

I spoke with the owner, Darryl, who wasargumentative. He would give no reasons for doing what he did other than they "had to do maintenance." My guess is they overbooked so they put my dogs in the low grade regular kennels instead of in their own suite with their own fenced in area.

I would highly recommend NOT going there for any service -- boarding, grooming, training, or daycare. In my opinion, the place truly lacks a heart. The concern should be first and foremost on the comfort & well-being of their charges, which apparently is about #10 on their list of concerns.

Pros: None

Cons: Pay for one service, get a lesser quality.

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If you need to board your loved pet, then be rest assured that they will be very well cared for at The Pet Palace. We have left our dog here several times and she has been very well treated. They get booked fast during the holidays so be prepared to reserve your space early!

4
★★★★☆

If you need to board your loved pet, then be rest assured that they will be very well cared for at The Pet Palace. We have left our dog here several times and she has been very well treated. They get booked fast during the holidays so be prepared to reserve your space early!

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1 out of 1 people found this review helpful.

Business Response:

Another Raving Fan! Thanks Gail for the nice post! We have been equally blessed to have such loyal "Raving Fans" such as you! See you Soon!
 

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