JIM ELLIS BUICK GMC MALL OF GEORGIA

★★★★☆
Expect the Best from Jim Ellis Buick GMC Mall of Georgia.
  • 4228 Buford Dr NE

    Buford, GA 30518

    Map & Directions
  • 770-945-8700

3.75 4
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Service department is first rate. Vehicle repaired as promised. Jim Ellis really does care about their customers. Will return for all my service needs

1
★☆☆☆☆

Service department is first rate. Vehicle repaired as promised. Jim Ellis really does care about their customers. Will return for all my service needs

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I am a long time customer of Jim Bailey GMC and have continued with Jim Ellis GMC purchasing two cars in the past year. And a total of 8 cars over the last 8 years! I really love the service at your dealership! And Craig Ebel is the absolute best customer service associate I have ever met. I do not call him a sales person because he does not sell. He understands us as a customer and then finds what meets our needs. We have built such a relationship that he can just pick out a few cars he knows will meet our needs and we select from them. He has never steered us wrong! And he always follows up and keeps in touch with us! The only recommendation that I would make is to expand the service area and provide work stations for your customers to use. As many of us are now mobile workers and only need an area to work while we wait on our service which allows us to be productive. The staff at Jim Ellis Mall of Georgia always accommodated my needs and provide me a space but I do not like imposing on them. So to create a perfect experience that is ALL I would recommend! Thank you for keeping the home town family owned Spirit at the new Jim Ellis that Jim Bailey Always had!!"" --Magali L.M. Axson \n

2
★★★★★

I am a long time customer of Jim Bailey GMC and have continued with Jim Ellis GMC purchasing two cars in the past year. And a total of 8 cars over the last 8 years! I really love the service at your dealership! And Craig Ebel is the absolute best customer service associate I have ever met. I do not call him a sales person because he does not sell. He understands us as a customer and then finds what meets our needs. We have built such a relationship that he can just pick out a few cars he knows will meet our needs and we select from them. He has never steered us wrong! And he always follows up and keeps in touch with us! The only recommendation that I would make is to expand the service area and provide work stations for your customers to use. As many of us are now mobile workers and only need an area to work while we wait on our service which allows us to be productive. The staff at Jim Ellis Mall of Georgia always accommodated my needs and provide me a space but I do not like imposing on them. So to create a perfect experience that is ALL I would recommend! Thank you for keeping the home town family owned Spirit at the new Jim Ellis that Jim Bailey Always had!!"" --Magali L.M. Axson \n

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I recently purchased a 2011 Terrain from John Robertson at Jim Ellis GMC in Buford, Georgia. "Big John" as he is known at the dealership was was well-versed on the various models and carefully guided me through the selection process. It was easy, which is always ideal when purchasing a vehicle. I have bought many cars from the Jim Ellis group over the years because they are truly a family business who keep their customers needs first.

I would highly recommend John and the Jim Ellis group for any automotive needs

5
★★★★★

I recently purchased a 2011 Terrain from John Robertson at Jim Ellis GMC in Buford, Georgia. "Big John" as he is known at the dealership was was well-versed on the various models and carefully guided me through the selection process. It was easy, which is always ideal when purchasing a vehicle. I have bought many cars from the Jim Ellis group over the years because they are truly a family business who keep their customers needs first.

I would highly recommend John and the Jim Ellis group for any automotive needs

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I have taken my Trans-Am here for years. They are over priced on most things but when they say something is fixed, then it is. They did damage my brand new tint once and refused to fix it but they warned me of the risk before they did the work.

4
★★★★☆

I have taken my Trans-Am here for years. They are over priced on most things but when they say something is fixed, then it is. They did damage my brand new tint once and refused to fix it but they warned me of the risk before they did the work.

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Business Response:

We apologize for any problems you may have experienced in the past. We are now owned by Jim Ellis Automotive and renamed to Jim Ellis Buick GMC Mall of Georgia which provides the same line of servicing to Pontiacs, as well as Buick and GMC vehicles. Please don't hesitate to contact us if you ever need any further repairs, so that we can help you experience the Jim Ellis difference.

Message from JIM ELLIS BUICK GMC MALL OF GEORGIA

Our experienced Buick GMC sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 1-888-690-0460.

More about JIM ELLIS BUICK GMC MALL OF GEORGIA

The Ellis family have owned and operated car dealerships in the Atlanta area since 1971, and have established a reputation for low-pressure sales, high-quality customer service, and the personal attention one expects from a local, family-owned business. Many of the employees and technicians from the staff of the pre-existing John Bailey dealership have elected to stay on board with the change of management, so current customers are sure to experience a seamless change of hands. The service managers, sales folks and technical staff are still here, ready to serve you and your Buick or GMC vehicle. Jim Ellis dealerships raise the bar in terms of available inventory on the lot, customer service and retention, and long-term employee relationships. Give us a try, and you'll see why you can always Expect the Best!

 

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