Message from Hillrose Pet Resort

A Pampered Pets Paradise
  • playtimes
  • suites

MarkerHillrose Pet Resort

(206) 241-0880

2040 S 142nd St
Seattle, WA 98168

4 Reviews of Hillrose Pet Resort in Seattle

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My cat really did well here  4 Star Rating - Very good

I travel on business and sometimes have to leave my cat here when I am gone for an extended period of time. I love my cat very much and her health and security are very imortatnt to me. I hate leaving her anywhere but have to admit she does really well in the kitty suites and seems to like the staff that spend alot of time in the cattery. I have been taking her here for years and have only used the Paradise Pet Lodge in the past which I really liked, but my cat did not. I strongly recommend this place as the cats all seem content to me. I think this is my first online recommendation of anything...

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My cat really did well here  4 Star Rating - Very good

I travel on business and sometimes have to leave my cat here when I am gone for an extended period of time. I love my cat very much and her health and security are very imortatnt to me. I hate leaving her anywhere but have to admit she does really well in the kitty suites and seems to like the staff that spend alot of time in the cattery. I have been taking her hear for years and have only used the Paradise Pet Lodge in the past which I really liked but my cat did not. I strongly recomend this place the cats all seem content to me. I think this is my first online recommendation of anything...

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Already scared  1 Star Rating - Unsatisfactory

I'm in a pinch and needed to make arrangements to take my two yellow labs to Hillrose while I travel in August. The girl at the front desk is so rude on the phone, I can't imagine my dogs will be treated nicely at all!! She was completely disconnected and kept asking the same questions over and over again. I pray that some of the housesitters I've contacted will call me back so I can cancel this reservation. From the screaming dogs I hear in the background, I imagine mine will come home totally stressed out. I hate taking my dogs to a place like this. At least when it was run as Atwoods the employees (I used them once 5 years ago) were totally sweet to the dogs and loved them.

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Marginal  2 Star Rating - Wouldn't recommend

We periodically leave our dog at Hillrose (formerly Atwood's), but usually only for a couple of days at a time. The facility is clean and the staff are competent if inefficient. Our main complaint stems from their tendency to add "extra" charges for almost everything: medicine ($0.50 per tablet per dose), play times (I think it's $4 for a 15-minute play time), and the like. It's confusing and inconvenient, but more than that, it's really expensive, and it's not like their daily rates are cheap -- they're in the neighborhood of $23-26 depending on size. You'd think those rates would include normal levels of TLC for Rover (not his real name). Basically these guys are a fallback for us, and I wouldn't leave our dog there other than in a pinch.

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3 Reviews by Citysearch:

Well below marginal! 2 Star Rating - Wouldn't recommend

The staff is inefficient, and they add "extra" charges for almost everything from medicine ($0.50 per tablet per dose) to 15-min. of play times. You'd think those rates would include normal levels of TLC for Rover (not his real name). Basically these guys were a fallback for us, and I wouldn't leave our dogs there again.

Pros: Usually available in a pinch
Cons: expensive, unfriendly, inefficient, dogs unhappy when picked up
Posted 06/22/08 at 7:39pm

Too large and impersonal 2 Star Rating - Wouldn't recommend

We left our two dogs there for two nights over the weekend. When we showed up to check-in, the staff was impersonal. You cannot leave any bedding with your pets, except a towel or t-shirt. They say that bedding is provided, but they will not show the facilities. They conduct tours only twice a week and absolutely will not show the facility any other time. This leads me to believe they spruce up the place before a tour to give an "ideal" appearance. They will only give you a "virtual tour" via a DVD, but the DVD shows no bedding in the kennels. They claim the DVD is out-of-date, but again, will not give an impromptu tour. The dogs stayed in the same enclosure. When we arrived to pick them up, the people, again, were not friendly. They only know your pet by the kennel number, and they tell you your dog had a nice visit, only if you ask. There is no personal touch to this place at all. One came back sick and lethargic and looked like he had lost weight. They never mentioned any problems. They both smelled terrible and we had to wash them immediately when we got home. The website description and photos lead you to believe this is a great place, but I do not recommend anyone take their pets there. You also have to purchase playtimes for your dog, which we did. Our one dog came back so stressed and sick that we can't imagine anyone gave him any personal attention or they would have noticed and informed us. The only positive thing about this place is that they are open on the weekends and for late pick-ups on Sunday nights.

Pros: Weekend hours
Cons: Impersonal, poor customer service, no impromptu tours
Posted 10/23/07 at 12:50pm

We'll leave our dog friend there in the future! 4 Star Rating - Very good

We were extremely pleased with the staff and facility of Hillrose Pet Resort. It was the first time we had to leave our little chihuahua, Lulu, and we left her there with confidence. Of course, she got to stay in the office and spent a lot of her time there cuddled up on the staff's lap! I really can't comment on the outdoors areas or the kennel areas. What we saw was very nice & clean. The staff was very friendly.

Pros: Friendly staff, nice facility, fair prices
Cons: wish they opened up much earlier so we can catch early flights.
Posted 01/04/07 at 2:12pm