Rockin Robin Guitars & Music

★★★☆☆
  • 3619 S Shepherd Dr

    Houston, TX 77098

    Cross street: CORNER OF RICHMOND & SHEPHERD

    Map & Directions
  • 713-529-5442

About Rockin Robin Guitars & Music

Details
Hours
Mon-Wed 10:00-7:00 Thurs 10:00-9:00 Fri 10:00-7:00 Sat 10:00-6:00 Sun 12:00-6:00

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3.0 4
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I took two guitars to have them repaired. One had a busted guitar neck that they had repaired before. The other was in good shape, but it needed to have the cable input connection replaced. I asked them to fixed the neck of the first, replace the input connection on the second and set up both guitars. Two weeks later, I came in and they claimed the first guitar's break had nothing to do with their earlier work, even though it occurred at the same spot. They charged me full price. They didn't even bother to fix the input on the second guitar, but just changed the strings (which I provided for the second one) and had to be coached on the spot to check for the input and fix it. They charged the same for the set-up on the first as they did for the second despite my providing the strings for the second and not for the first. The cost difference should have bore that out. When pointing this out, the manager didn't even know that the receipt's ""S&T"" part meant ""string and tune"". The employees are useless and incompetent. They don't stand by their work.

0
★☆☆☆☆

I took two guitars to have them repaired. One had a busted guitar neck that they had repaired before. The other was in good shape, but it needed to have the cable input connection replaced. I asked them to fixed the neck of the first, replace the input connection on the second and set up both guitars. Two weeks later, I came in and they claimed the first guitar's break had nothing to do with their earlier work, even though it occurred at the same spot. They charged me full price. They didn't even bother to fix the input on the second guitar, but just changed the strings (which I provided for the second one) and had to be coached on the spot to check for the input and fix it. They charged the same for the set-up on the first as they did for the second despite my providing the strings for the second and not for the first. The cost difference should have bore that out. When pointing this out, the manager didn't even know that the receipt's ""S&T"" part meant ""string and tune"". The employees are useless and incompetent. They don't stand by their work.

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I went in looking for a pair of drumsticks, and came out with a much larger knowledge of the types of drumsticks, and their different purposes. The whole staff was very helpful, and as far as variety, they have anything and everything you might be looking for.

4
★★★★☆

I went in looking for a pair of drumsticks, and came out with a much larger knowledge of the types of drumsticks, and their different purposes. The whole staff was very helpful, and as far as variety, they have anything and everything you might be looking for.

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Just wanted to support this business with some good feedback. They repaired my guitar excellently while I waited (cuz I'm from Glaveston) and I was in the store for over 2 hours. I was offered so much help. Their friendliness and helpfulness was in stark contrast to the experience described in one of the other reviews I read about them. Overall it was a great experience and I plan to visit again for all my guitar needs. Thanks!

PROS: The people really know what they're talking about and are really friendly.
CONS:

4
★★★★☆

Just wanted to support this business with some good feedback. They repaired my guitar excellently while I waited (cuz I'm from Glaveston) and I was in the store for over 2 hours. I was offered so much help. Their friendliness and helpfulness was in stark contrast to the experience described in one of the other reviews I read about them. Overall it was a great experience and I plan to visit again for all my guitar needs. Thanks!

PROS: The people really know what they're talking about and are really friendly.
CONS:

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Great place to find used/vintage guitars. They will buy yours as well. Friendly folks always wanted to help you out. Go in to just look around or go in to buy. Great location and easy to find.

3
★★★☆☆

Great place to find used/vintage guitars. They will buy yours as well. Friendly folks always wanted to help you out. Go in to just look around or go in to buy. Great location and easy to find.

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