Ntb

★★☆☆☆
  • 8601 N Mo Pac Expy

    Austin, TX 78759

    Map & Directions
  • 512-899-0149

Automotive

Automotive
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2.25 4
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Poor customer service, false advertising, stereo typical treatment of a lady in an automotive shop.\r
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After hearing the advertisement for NTB $19.99 oil change with tire rotation. I made the mistake of sending my wife to get the oil

3
★★★★★

Poor customer service, false advertising, stereo typical treatment of a lady in an automotive shop.\r
\r
After hearing the advertisement for NTB $19.99 oil change with tire rotation. I made the mistake of sending my wife to get the oil

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I guess when they saw an older woman, they saw dollar signs. The manager tried hard to sell me a $50 oil change for my inexpensive car. I knew better. He said that the expensive oil change was recommended for my car. I brought him my owner's manual and asked him to show where it says that. He couldn't find it. I finally found that they do offer a less expensive oil change, which I insisted on. I researched what he was pushing on me, in Car Craft Magazine. Car Craft did not feel any motor oil was better than the other. I definitely felt they tried to scam me.

0
★☆☆☆☆

I guess when they saw an older woman, they saw dollar signs. The manager tried hard to sell me a $50 oil change for my inexpensive car. I knew better. He said that the expensive oil change was recommended for my car. I brought him my owner's manual and asked him to show where it says that. He couldn't find it. I finally found that they do offer a less expensive oil change, which I insisted on. I researched what he was pushing on me, in Car Craft Magazine. Car Craft did not feel any motor oil was better than the other. I definitely felt they tried to scam me.

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We were charged $250 dollars more for a part than what it was worth. Something we would never had known had we not asked them to save the part they replaced.

0
★☆☆☆☆

We were charged $250 dollars more for a part than what it was worth. Something we would never had known had we not asked them to save the part they replaced.

Pros: We got a free oil change

Cons: They are astronomically overpriced.

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1.5 hour wait for an oil change, while half the workers are standing around. Don't do state inspections.

0
★☆☆☆☆

1.5 hour wait for an oil change, while half the workers are standing around. Don't do state inspections.

Cons: long waits, slow service, bad customer service

 

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