Castle Dental

★★★★☆
  • 10645 Broadway Street Suite 102

    Pearland, TX 77584

    Map & Directions
  • 713-436-9416

About Castle Dental

Categories
  • Dentists
  • Cosmetic Dentistry
  • Tooth Whitening
  • Dental Implants
  • Pediatric Dentists
  • Endodontists
  • Periodontics
Details
  • Shop Online
  • Tooth Whitening
Hours
M-F 8:30am-5:30pm, Sa-Su Closed

Health & Medical

Health & Medical
More choices in Pearland:
Resultset_next

Sage Dental

6302 W Broadway St. Pearland, TX

3.7368 38
Hi! Sign in to let us know how Castle Dental was?
Write a Review
.

All the staff at the front desk were friendly and helpful. The doctor was very professional and all his helpers were very friendly and caring.

2
★★★★★

All the staff at the front desk were friendly and helpful. The doctor was very professional and all his helpers were very friendly and caring.

.

At the Pearland location I was treated very well for a person who do not like going to see a Dentist.Dr. Rangappa, Tamika, kim, Tanya did a great job with me they all were very patient with me getting two crowns and a root canal. Laura and Judy were great at the front desk area and also keeping me inform. Sarah did a great job as well i enjoyed the work and i plan to tell all my friends about how good the staff treated me. I always went to private practice dentist office but I was really happy with your great staff at the Castle.

2
★★★★★

At the Pearland location I was treated very well for a person who do not like going to see a Dentist.Dr. Rangappa, Tamika, kim, Tanya did a great job with me they all were very patient with me getting two crowns and a root canal. Laura and Judy were great at the front desk area and also keeping me inform. Sarah did a great job as well i enjoyed the work and i plan to tell all my friends about how good the staff treated me. I always went to private practice dentist office but I was really happy with your great staff at the Castle.

.

Dr. Garcia & her assistant were very personable & friendly

2
★★★★★

Dr. Garcia & her assistant were very personable & friendly

.

I WOULD LIKE TO THANK DR. VEGA FOR BEING SO GENTLE AND CARING WHEN TREATING MY DAUGHTER. I HIGHLY RECOMMEND HER TO ALL PARENTS LOOKING FOR A PEDIATRIC DENTIST!! THANK YOU DR VEGA!!!\n

2
★★★★★

I WOULD LIKE TO THANK DR. VEGA FOR BEING SO GENTLE AND CARING WHEN TREATING MY DAUGHTER. I HIGHLY RECOMMEND HER TO ALL PARENTS LOOKING FOR A PEDIATRIC DENTIST!! THANK YOU DR VEGA!!!\n

.

To the office staff at my Castle location in Pearland, tx thank you for doing such a great job! keep up the good work

2
★★★★★

To the office staff at my Castle location in Pearland, tx thank you for doing such a great job! keep up the good work

.

To the office staff at my Castle location in Pearland, tx thank you for doing such a great job! keep up the good work

5
★★★★★

To the office staff at my Castle location in Pearland, tx thank you for doing such a great job! keep up the good work

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The dental hygienist and dentist were great! Very friendly, my questions did not appear to be a bother to them.\n

2
★★★★★

The dental hygienist and dentist were great! Very friendly, my questions did not appear to be a bother to them.\n

.

MY cleaning was very thorough and done with care. I was well taken care of, and attention to detail in the cleaning was phenomenal!\n

2
★★★★★

MY cleaning was very thorough and done with care. I was well taken care of, and attention to detail in the cleaning was phenomenal!\n

.

The dental hygienist and dentist were great! Very friendly, my questions did not appear to be a bother to them.

5
★★★★★

The dental hygienist and dentist were great! Very friendly, my questions did not appear to be a bother to them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

MY cleaning was very thorough and done with care. I was well taken care of, and attention to detail in the cleaning was phenomenal!

5
★★★★★

MY cleaning was very thorough and done with care. I was well taken care of, and attention to detail in the cleaning was phenomenal!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very friendly & helpful individuals.

2
★★★★★

Very friendly & helpful individuals.

.

The office staff is SO nice. The hygienist is engaging and proactive. My Doctor is so nice and will go to extreme lengths to do things the best way possible. I am always taken back quickly, which I like... sometimes, I have to wait a little bit longer than I'd like once I'm in the chair.\n

2
★★★★★

The office staff is SO nice. The hygienist is engaging and proactive. My Doctor is so nice and will go to extreme lengths to do things the best way possible. I am always taken back quickly, which I like... sometimes, I have to wait a little bit longer than I'd like once I'm in the chair.\n

.

thanks for being friendly and answering my questions.\n

2
★★★★★

thanks for being friendly and answering my questions.\n

.

Very friendly & helpful individuals.

5
★★★★★

Very friendly & helpful individuals.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had an extremely great expierence at castle dental I had a root canal and the dentist was amazing I didn't need any medicine after and have absolutely no pain I have already recommended my family there and they have had the same expierence as me thank you\n

2
★★★★★

I had an extremely great expierence at castle dental I had a root canal and the dentist was amazing I didn't need any medicine after and have absolutely no pain I have already recommended my family there and they have had the same expierence as me thank you\n

.

thanks for being friendly and answering my questions.

5
★★★★★

thanks for being friendly and answering my questions.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had an extremely great expierence at castle dental I had a root canal and the dentist was amazing I didn't need any medicine after and have absolutely no pain I have already recommended my family there and they have had the same expierence as me thank you

5
★★★★★

I had an extremely great expierence at castle dental I had a root canal and the dentist was amazing I didn't need any medicine after and have absolutely no pain I have already recommended my family there and they have had the same expierence as me thank you

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The staff & Dentist at Castle Dental at Pearland Texas, always are friendly and courteous.\n

2
★★★★★

The staff & Dentist at Castle Dental at Pearland Texas, always are friendly and courteous.\n

.

The staff & Dentist at Castle Dental at Pearland Texas, always are friendly and courteous.

5
★★★★★

The staff & Dentist at Castle Dental at Pearland Texas, always are friendly and courteous.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The dentist that assisted me was absolutely wonderful! He was so friendly, took his time, was very patient, and seemed genuinely interested in me as a patient. The office staff, however, did not leave a great impression on me. Thank you.\n

2
★★★★★

The dentist that assisted me was absolutely wonderful! He was so friendly, took his time, was very patient, and seemed genuinely interested in me as a patient. The office staff, however, did not leave a great impression on me. Thank you.\n

.

I really like the the office I go to. The staff is very professional and friendly. I am glad I have developed a good relationship with them. I feel very comfortable and would recommend them to my friends.\n

2
★★★★★

I really like the the office I go to. The staff is very professional and friendly. I am glad I have developed a good relationship with them. I feel very comfortable and would recommend them to my friends.\n

.

The dentist that assisted me was absolutely wonderful! He was so friendly, took his time, was very patient, and seemed genuinely interested in me as a patient. The office staff, however, did not leave a great impression on me. Thank you.

5
★★★★★

The dentist that assisted me was absolutely wonderful! He was so friendly, took his time, was very patient, and seemed genuinely interested in me as a patient. The office staff, however, did not leave a great impression on me. Thank you.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just recently had Oral Surgery at this Castle Dental in Pearland. This clinic was wonderful! I am terrified of the dentist and they were so gentle and caring I had NO pain and they did a wonderful job! I will always come to this Castle!!

2
★★★★★

I just recently had Oral Surgery at this Castle Dental in Pearland. This clinic was wonderful! I am terrified of the dentist and they were so gentle and caring I had NO pain and they did a wonderful job! I will always come to this Castle!!

.

It took them over a year to resolve a bill of mine. They seem Very nice...but are very sneeky and incompetent. I regret that I ever took my family there. Watch out for overcharging!!!

0
★☆☆☆☆

It took them over a year to resolve a bill of mine. They seem Very nice...but are very sneeky and incompetent. I regret that I ever took my family there. Watch out for overcharging!!!

.

The billing information that was given to me was more costly than what had been est. before. The billing/coder proceeded to tell me that she does not know who ran my insurance before (at their office 2 wks prior), but the way the charges were entered was illegal; sooo she went through and ""corrected"" the problem. The reviews seem to follow a theme of the office staff contradicting each other and NOT taking responsibility for errors. It was dismissed as, Well...the last billing/coder was wrong and I'm right... that'll be $$$. On a side note: Dr. Garcia was great. One of the hygienist had called in that day so there was inadequate coverage for scheduled cleanings. The Dr. was kind enough to clean my teeth so I wouldn't have to return on another day. I do not know her first name, when I asked a staff member what the Dr.'s first name was she replied, "" Just call her Dr. Garcia. I was grown up to respect Dr.'s and call them by there last name. Dr's are like parent's and you would not call a parent by there first name, would you?"" What the heck?!! As a client, I have the right to know the name of my provider!

1
★★★☆☆

The billing information that was given to me was more costly than what had been est. before. The billing/coder proceeded to tell me that she does not know who ran my insurance before (at their office 2 wks prior), but the way the charges were entered was illegal; sooo she went through and ""corrected"" the problem. The reviews seem to follow a theme of the office staff contradicting each other and NOT taking responsibility for errors. It was dismissed as, Well...the last billing/coder was wrong and I'm right... that'll be $$$. On a side note: Dr. Garcia was great. One of the hygienist had called in that day so there was inadequate coverage for scheduled cleanings. The Dr. was kind enough to clean my teeth so I wouldn't have to return on another day. I do not know her first name, when I asked a staff member what the Dr.'s first name was she replied, "" Just call her Dr. Garcia. I was grown up to respect Dr.'s and call them by there last name. Dr's are like parent's and you would not call a parent by there first name, would you?"" What the heck?!! As a client, I have the right to know the name of my provider!

Pros: Dr. Garcia is a well educated, personable dentist.

Cons: LONG wait. Billing & den. asst. should review their P's&G's.

.

I honestly wouldn't recommend this Dentistry to anyone. I was looking at this from a third party perspective, because I wasn't actually a patient. Just a relative to the patients. The girl's appointments were set for 2 pm Wed. July 21. We arrived at 1:45 and expected a small waiting time, before the girls were called in. It took an hour at the LEAST before the girls were seen. Others came in and out some came in thirty minutes after we arrived and were seen before the girls were. When the girls finally were seen the process took about an hour, give or take a few minutes. (By the way, they were scheduled for a teeth cleaning and x-rays) at the end of the 2 hour mark the only task that had been completed were the x-rays. Neither of the girls' teeth had been cleaned this day. The DAs proceeded to tell us that the teeth cleaning appointement were to be rescheduled to a different date. Also we had to wait 15 minutes to actually schedule another appointment. In August. Also information that I forgot to provide is that morning, my step mom called that of 20 times to confirm the time and never got an answer. So we had to drive over which is about 10 minutes away to find out that she forgot to turn the phones over and our appointment wasn't until 2. The women were very sweet, although the work ethic was terrible....Maybe I came in on a bad day...Better luck next time i guess

0
★☆☆☆☆

I honestly wouldn't recommend this Dentistry to anyone. I was looking at this from a third party perspective, because I wasn't actually a patient. Just a relative to the patients. The girl's appointments were set for 2 pm Wed. July 21. We arrived at 1:45 and expected a small waiting time, before the girls were called in. It took an hour at the LEAST before the girls were seen. Others came in and out some came in thirty minutes after we arrived and were seen before the girls were. When the girls finally were seen the process took about an hour, give or take a few minutes. (By the way, they were scheduled for a teeth cleaning and x-rays) at the end of the 2 hour mark the only task that had been completed were the x-rays. Neither of the girls' teeth had been cleaned this day. The DAs proceeded to tell us that the teeth cleaning appointement were to be rescheduled to a different date. Also we had to wait 15 minutes to actually schedule another appointment. In August. Also information that I forgot to provide is that morning, my step mom called that of 20 times to confirm the time and never got an answer. So we had to drive over which is about 10 minutes away to find out that she forgot to turn the phones over and our appointment wasn't until 2. The women were very sweet, although the work ethic was terrible....Maybe I came in on a bad day...Better luck next time i guess

Pros: Sweet receptionists

Cons: Wait time of 21/2 hours, failed to provide essential info.

.

Im not sure how anyone could be confused about insurance coverage. They gave me a printed out sheet that stated my portion and my insurance portion. My portion was highlighted. When my insurance discount turned out to be greater than their discount program, they told me to go with my insurance. And showed me the proof.\r\nThe staff was warm and friendly. I had not been to the dentist in 8 years & needed a ton of work. They never made fun of me or said anything rude.\r\nThe assistant even held my hand when the dentist gave me shots in my gums. And, the hygienist worked me in between appointments.\r\nI was completely satisfied and happy that they went above and beyond. \r\nI also saved 4,000 dollars off of a quote I had received from another dentist in the area!!!

2
★★★★★

Im not sure how anyone could be confused about insurance coverage. They gave me a printed out sheet that stated my portion and my insurance portion. My portion was highlighted. When my insurance discount turned out to be greater than their discount program, they told me to go with my insurance. And showed me the proof.\r\nThe staff was warm and friendly. I had not been to the dentist in 8 years & needed a ton of work. They never made fun of me or said anything rude.\r\nThe assistant even held my hand when the dentist gave me shots in my gums. And, the hygienist worked me in between appointments.\r\nI was completely satisfied and happy that they went above and beyond. \r\nI also saved 4,000 dollars off of a quote I had received from another dentist in the area!!!

Pros: Friendly, Warm, Caring, and Cheap

Cons: Rooms not private or closed off

.

I DO NOT RECOMMEND THIS HORRIBLE DENTAL PRACTICE TO ANYONE. STAY AWAY!!! They are very shady about giving patients correct insurance information. One staff member will tell you everything is covered and another will tell you that your insurance does not cover the visit at all. They really don't know what's going on and are extremely dishonest!! Be careful at the end of the visit because you will have surprise charges for sure!!! The office manager is totally dishonest!! She will tell you one thing one day and something totally different the next day!!

0
★☆☆☆☆

I DO NOT RECOMMEND THIS HORRIBLE DENTAL PRACTICE TO ANYONE. STAY AWAY!!! They are very shady about giving patients correct insurance information. One staff member will tell you everything is covered and another will tell you that your insurance does not cover the visit at all. They really don't know what's going on and are extremely dishonest!! Be careful at the end of the visit because you will have surprise charges for sure!!! The office manager is totally dishonest!! She will tell you one thing one day and something totally different the next day!!

Cons: WHERE DO I START??

.

I had appointment and made me wait for hours. Wish I had never been to this place. Please do not go there. They are interested in only money and more of it. They know how to scare patients and get more out of you. They are not in the patient care. Care providers are may not be well qualified. \n\nPlease do not go this place if you have choice of choosing another dentist

0
★☆☆☆☆

I had appointment and made me wait for hours. Wish I had never been to this place. Please do not go there. They are interested in only money and more of it. They know how to scare patients and get more out of you. They are not in the patient care. Care providers are may not be well qualified. \n\nPlease do not go this place if you have choice of choosing another dentist

Pros: nothing worth noting

Cons: wait time too long. Just interested in money and notpatient

.

I took my 4 yr old to the dentist for a cleaning and tooth pain.I worried about how she will react to the procedure and the dental staff. The dental assistant that was assigned to us was fantastic. She made my daughter so comfortable and relaxed that the exam and x-ray went off with out a single problem. To performe the dental work she was given some meds to make her sleepy. All the procedures were finished with in an hour or so. When my daughter woke from her sleep she was not in any pain and didn't remember the procedure. I was very pleased with the pediatric dentist that they have on staff and am taking my other children also for check-ups.

2
★★★★☆

I took my 4 yr old to the dentist for a cleaning and tooth pain.I worried about how she will react to the procedure and the dental staff. The dental assistant that was assigned to us was fantastic. She made my daughter so comfortable and relaxed that the exam and x-ray went off with out a single problem. To performe the dental work she was given some meds to make her sleepy. All the procedures were finished with in an hour or so. When my daughter woke from her sleep she was not in any pain and didn't remember the procedure. I was very pleased with the pediatric dentist that they have on staff and am taking my other children also for check-ups.

Pros: Performed everything in one visit.

Cons: Long wait for the dentist.

.

Castle Dental in Pearland has the worst staff, practices, cost, and bedside manner. My boyfriend went in for a routine cleaning and ended up with a laundry list of things that ""needed"" to be done, including a root canal and three fillings. He decided to take the dentist on her word and ended up regretting it immensely. First of all, he has had dental work done before and knows that he needs Valium and pain medicine prior to the surgery or he will literally freak out. So for the safety of the staff and him, he requested this. Of course they could give him a pill or two, for a cost! They gave him some Valium to calm him down, but did not bother to factor in that he is 6' 3"", 220 lbs. They didn't give him the correct dosage and it wore off before he even got to the office. That was the first problem. Then he got into the root canal and requested gas. They gave that to him...at a cost! They left the gas on for about 5 minutes, not throughout the entire surgery, but just 5 minutes at the beginning, and then turned it off and charged him $100. It wore off after about ten minutes into the surgery and they wouldn't give him anymore. That was the second problem. The next thing was that after the surgery he came home and had excruciating shooting pains down into the tooth. The tooth that was supposed to have a root canal...which means he shouldn't feel anything from it. It was Saturday or Sunday by the time he decided he couldn't live with that so we called the office to find an emergency number. We got their answering service, which was very nice and seemingly helpful. They said they'd page the on-call dentist. They did...seven times over the course of the weekend...and she NEVER called us back! All he wanted was some reassurance that this was normal and he would be ok. So we contemplated going to the emergency room. He decided to tough it out, but that could've cost us even more. That was the third problem. And the final problem I'd like to tell about here is a culmination of all of these things. On the first visit my boyfriend made to the office, they told him he needed two root canals, three fillings, and a cleaning. But not just a regular cleaning, a specialty cleaning that would cost him an extra $100. Big surprise! His insurance would only cover so much per year, so he decided to do the expensive cleaning and the root canal right away and get one filling. They didn't actually do anything on that first visit except detail out the thousands of dollars they wanted him to pay them. He then had to go back for the filling. Then back for the root canal. Then back for the cleaning. Four visits and time off from work and about $1,000 out-of-pocket later, he was done with those people and vowed to never, ever go back! Now he's trying to get his records from them to take to his new dentist and they've ""forgotten"" to send him the correct release forms for two weeks, so he now has to make a trip down to Pearland, where we do not live anymore, to get them for his new dentist appointment tomorrow. These people are basically worthless and if you're contemplating going, please read this!! Thank you for listening!

0
★☆☆☆☆

Castle Dental in Pearland has the worst staff, practices, cost, and bedside manner. My boyfriend went in for a routine cleaning and ended up with a laundry list of things that ""needed"" to be done, including a root canal and three fillings. He decided to take the dentist on her word and ended up regretting it immensely. First of all, he has had dental work done before and knows that he needs Valium and pain medicine prior to the surgery or he will literally freak out. So for the safety of the staff and him, he requested this. Of course they could give him a pill or two, for a cost! They gave him some Valium to calm him down, but did not bother to factor in that he is 6' 3"", 220 lbs. They didn't give him the correct dosage and it wore off before he even got to the office. That was the first problem. Then he got into the root canal and requested gas. They gave that to him...at a cost! They left the gas on for about 5 minutes, not throughout the entire surgery, but just 5 minutes at the beginning, and then turned it off and charged him $100. It wore off after about ten minutes into the surgery and they wouldn't give him anymore. That was the second problem. The next thing was that after the surgery he came home and had excruciating shooting pains down into the tooth. The tooth that was supposed to have a root canal...which means he shouldn't feel anything from it. It was Saturday or Sunday by the time he decided he couldn't live with that so we called the office to find an emergency number. We got their answering service, which was very nice and seemingly helpful. They said they'd page the on-call dentist. They did...seven times over the course of the weekend...and she NEVER called us back! All he wanted was some reassurance that this was normal and he would be ok. So we contemplated going to the emergency room. He decided to tough it out, but that could've cost us even more. That was the third problem. And the final problem I'd like to tell about here is a culmination of all of these things. On the first visit my boyfriend made to the office, they told him he needed two root canals, three fillings, and a cleaning. But not just a regular cleaning, a specialty cleaning that would cost him an extra $100. Big surprise! His insurance would only cover so much per year, so he decided to do the expensive cleaning and the root canal right away and get one filling. They didn't actually do anything on that first visit except detail out the thousands of dollars they wanted him to pay them. He then had to go back for the filling. Then back for the root canal. Then back for the cleaning. Four visits and time off from work and about $1,000 out-of-pocket later, he was done with those people and vowed to never, ever go back! Now he's trying to get his records from them to take to his new dentist and they've ""forgotten"" to send him the correct release forms for two weeks, so he now has to make a trip down to Pearland, where we do not live anymore, to get them for his new dentist appointment tomorrow. These people are basically worthless and if you're contemplating going, please read this!! Thank you for listening!

Cons: Cost, Service, Knowledge

.

I required deep cleaning after avoiding the dentist for years with some need for treatment for my gums. Now my gums are healthy again and I will not avoid the dentist as I have done in the past.

4
★★★★☆

I required deep cleaning after avoiding the dentist for years with some need for treatment for my gums. Now my gums are healthy again and I will not avoid the dentist as I have done in the past.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I waited in that office for 3 hours, no less. I was going for a simple office visit. I saw the dentist for 1 minute and 30 seconds. She looked at my X-rays and my teeth, then she poked two of the spaces between my teeth. In that time, she diagnosed gum disease and sent her hygienist to poke some more (30 minutes later). In the end, they recommended a treatment that would cost me $700, even with insurance. If the dentist had spent even 5 minutes with me, maybe I would have believed them. As it stands now, no way. I will be switching dentists and starting afresh. It was a terrible experience. Did I mention I didn't even get my teeth cleaned in that time?

0
★☆☆☆☆

I waited in that office for 3 hours, no less. I was going for a simple office visit. I saw the dentist for 1 minute and 30 seconds. She looked at my X-rays and my teeth, then she poked two of the spaces between my teeth. In that time, she diagnosed gum disease and sent her hygienist to poke some more (30 minutes later). In the end, they recommended a treatment that would cost me $700, even with insurance. If the dentist had spent even 5 minutes with me, maybe I would have believed them. As it stands now, no way. I will be switching dentists and starting afresh. It was a terrible experience. Did I mention I didn't even get my teeth cleaned in that time?

.

I can't go through all the trouble we have had It would take to long. I will just say this office is RUDE, UNCOMPASSIONATE and MONEY HUNGRY. They will just tell ya that the last office crew "" wasn't following procedures"" They give ya excuses for everything. And nothing is their fault. They don't call ya when they say they will. Oh and don't pay in advance! We paid off our account early and now the office mgr. says we don't get a pro rated refund. WHAT!!?? Oh but we will gladly get the retainers.....for a fee. To sum it all up, DON'T come to this office with your child!! You can't sit with them, they dont give you an accurate time frame(I know braces can take longer sometimes, but this was rediculous) The two main office people are rude to ya and the kids. I can't stress enough how bad this expeirence was!!!! Don't go to this office if you have a choice.

0
★☆☆☆☆

I can't go through all the trouble we have had It would take to long. I will just say this office is RUDE, UNCOMPASSIONATE and MONEY HUNGRY. They will just tell ya that the last office crew "" wasn't following procedures"" They give ya excuses for everything. And nothing is their fault. They don't call ya when they say they will. Oh and don't pay in advance! We paid off our account early and now the office mgr. says we don't get a pro rated refund. WHAT!!?? Oh but we will gladly get the retainers.....for a fee. To sum it all up, DON'T come to this office with your child!! You can't sit with them, they dont give you an accurate time frame(I know braces can take longer sometimes, but this was rediculous) The two main office people are rude to ya and the kids. I can't stress enough how bad this expeirence was!!!! Don't go to this office if you have a choice.

.

Office Manager(Annet) has a rude and unfriendly demeanor. The treatment assessements seem over estimated . I went to a periodontist the week before and it was not going to require as much to clean my teeth. I agree with the previous reviewer that the dentist turn-over is high. One of the hygienist who has been there the longest has an authoritarian demeanor and at one point discussed my husband's case with me and advised me to have my husband come in for regular checks. Generally, my experience with this place has not been pleasant and I am sure I can get better treament somewhere else. .. therefore I have decided to take my money somewhere else and I hope you do as well.

0
★☆☆☆☆

Office Manager(Annet) has a rude and unfriendly demeanor. The treatment assessements seem over estimated . I went to a periodontist the week before and it was not going to require as much to clean my teeth. I agree with the previous reviewer that the dentist turn-over is high. One of the hygienist who has been there the longest has an authoritarian demeanor and at one point discussed my husband's case with me and advised me to have my husband come in for regular checks. Generally, my experience with this place has not been pleasant and I am sure I can get better treament somewhere else. .. therefore I have decided to take my money somewhere else and I hope you do as well.

Pros: close to home, a few staff members/and dentists are pleasant

Cons: Rude office manager- will tickle down to rest of staff

.

Long wait times on phone and office. Had to make 3 calls just to have the doctor call back on an issue. Office staff seems incompetent. All information is not disclosed up front it seems and things change from one visit to the next.

0
★☆☆☆☆

Long wait times on phone and office. Had to make 3 calls just to have the doctor call back on an issue. Office staff seems incompetent. All information is not disclosed up front it seems and things change from one visit to the next.

.

Office staff is rude and incompetent. They'll make up an answers to your questions instead of researching anything. I visited this dental office every 3 months over the past year and each time I found out the previous dentist had left! Says alot about them. This place has extremely long wait times, is overcrowded and noisy. These are not isolated incidents, it like this everytime you go in there.\r\n\r\nI had a crown done less than 6 months ago and it fell out (shady work). Went back to get it recemented. The staff insisted on doing an x-ray after I told them I was pregnant and my OB had sent a fax stating she did not want the x-ray done (this is all to just recement a crown). So after this, needless to say I left and did not step foot back at this practice. \r\n\r\nUnfortuanately I will need to call this office to resolve billing issues. This brings me to another thing, this office is HORRIBLE about accurate biling. They bill for services several months after your insurance company has already paid hoping for double payment (sneaky, sneaky). So unless you have several hours to spend on the phone over several months talking to the front desk, the billing person, the office manager, being transferred back and forth, and faxing them EOBs, only for them to lose them and you having to refax them, all to prove you don't owe them more money. . . . . I suggest you find place that is less of a headache. \r\n \r\nHaving said all that, let me also say this. I have visited many other Castle Dental locations in the Houston area and they are not like this at all. It is just this one location. \r\n\r\n

0
★☆☆☆☆

Office staff is rude and incompetent. They'll make up an answers to your questions instead of researching anything. I visited this dental office every 3 months over the past year and each time I found out the previous dentist had left! Says alot about them. This place has extremely long wait times, is overcrowded and noisy. These are not isolated incidents, it like this everytime you go in there.\r\n\r\nI had a crown done less than 6 months ago and it fell out (shady work). Went back to get it recemented. The staff insisted on doing an x-ray after I told them I was pregnant and my OB had sent a fax stating she did not want the x-ray done (this is all to just recement a crown). So after this, needless to say I left and did not step foot back at this practice. \r\n\r\nUnfortuanately I will need to call this office to resolve billing issues. This brings me to another thing, this office is HORRIBLE about accurate biling. They bill for services several months after your insurance company has already paid hoping for double payment (sneaky, sneaky). So unless you have several hours to spend on the phone over several months talking to the front desk, the billing person, the office manager, being transferred back and forth, and faxing them EOBs, only for them to lose them and you having to refax them, all to prove you don't owe them more money. . . . . I suggest you find place that is less of a headache. \r\n \r\nHaving said all that, let me also say this. I have visited many other Castle Dental locations in the Houston area and they are not like this at all. It is just this one location. \r\n\r\n

Pros: Located near my home

Cons: Everything you can think of

.

I tried setting up an appointment with this group due to an infected gum/tooth. The very first appointment they could get for me was 5 weeks later. The receptionist was very polite and even laughed when I said I might not call to cancel if I die of infection first. I thought that since there were multiple dentists in this group that someone might see me that week, but no. I was told to call back next week to see if anyone had canceled. Come on how is one supposed to wait 5 weeks when they can hardly open their jaw to eat. ( I did tell her this also and she said she did not know.)\r\nConclusion, time to find a dentist who cares about their patients and not the numbers!

0
★☆☆☆☆

I tried setting up an appointment with this group due to an infected gum/tooth. The very first appointment they could get for me was 5 weeks later. The receptionist was very polite and even laughed when I said I might not call to cancel if I die of infection first. I thought that since there were multiple dentists in this group that someone might see me that week, but no. I was told to call back next week to see if anyone had canceled. Come on how is one supposed to wait 5 weeks when they can hardly open their jaw to eat. ( I did tell her this also and she said she did not know.)\r\nConclusion, time to find a dentist who cares about their patients and not the numbers!

Pros: Local to my area.

Cons: Extreme long wait time to get in to see the actual dentist.

Message from Castle Dental

Castle Dental is a member of the Smile Brands network of affiliated dental offices. We are a unique and innovative model in the dental industry.

Each Castle Dental office has a clinical staff of licensed professionals working for an affiliated dental group doing business as Castle Dental. By teaming with Smile Brands to provide expertise and economies of scale, affiliated dentists are free to focus on what they do best — care for patients.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Castle Dental, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review