Ortiz Pools

★★★☆☆

About Ortiz Pools

Home Construction & Remodeling

Home Construction & Remodeling
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I cannot speak directly about there quality because we didnt end up building a pool but I can tell you they are not in the business to rip you off. My wife and I gave Pete a check to start out pool. He had already begun doing some of the initial things to get our drawings to the loan officer and the HOA. I called him and told him that we were going to have to hold off on the pool at this point in time. He completely understood and gave me a full refund of the deposit that I put down.

However from a quallity stand point I called 75% of his references that he gives you when he comes out to quote your pool. Everyone that I talked to highly recommened him and some of the people had even built mulitiple pools with the Ortiz Family. One of his references was another pool builder who used them as a subcontractor.

If you are thinking about building a pool I would highly recommend at least giving the Ortiz Family the opprotunity to give you a bid. He was very honest and upfront about certain features on the pool that other companies were trying to push and I confirmed what he told me on several forums which would have cost alot more to do.

All in All you dont have a company that is in business for over 40 years only out to rip you off. The other people who posted must have either not taken the advice of Pete or never called to have the things fixed.

5
★★★★★

I cannot speak directly about there quality because we didnt end up building a pool but I can tell you they are not in the business to rip you off. My wife and I gave Pete a check to start out pool. He had already begun doing some of the initial things to get our drawings to the loan officer and the HOA. I called him and told him that we were going to have to hold off on the pool at this point in time. He completely understood and gave me a full refund of the deposit that I put down.

However from a quallity stand point I called 75% of his references that he gives you when he comes out to quote your pool. Everyone that I talked to highly recommened him and some of the people had even built mulitiple pools with the Ortiz Family. One of his references was another pool builder who used them as a subcontractor.

If you are thinking about building a pool I would highly recommend at least giving the Ortiz Family the opprotunity to give you a bid. He was very honest and upfront about certain features on the pool that other companies were trying to push and I confirmed what he told me on several forums which would have cost alot more to do.

All in All you dont have a company that is in business for over 40 years only out to rip you off. The other people who posted must have either not taken the advice of Pete or never called to have the things fixed.

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I cannot speak directly about there quality because we didnt end up building a pool but I can tell you they are not in the business to rip you off. My wife and I gave Pete a check to start out pool. He had already begun doing some of the

1
★★★☆☆

I cannot speak directly about there quality because we didnt end up building a pool but I can tell you they are not in the business to rip you off. My wife and I gave Pete a check to start out pool. He had already begun doing some of the

.

Zero stars actually - rushed to start dig, did not coordinate with house contractor, blamed home owner for his errors then wanted an additional $2000.00, has stopped taking / won't answer calls, refuses to finish job.
This is crap and very unprofessional.
Finish what you started for the price you quoted at the quality you promised!!!!!!!!!!!!!

1
★☆☆☆☆

Zero stars actually - rushed to start dig, did not coordinate with house contractor, blamed home owner for his errors then wanted an additional $2000.00, has stopped taking / won't answer calls, refuses to finish job.
This is crap and very unprofessional.
Finish what you started for the price you quoted at the quality you promised!!!!!!!!!!!!!

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.

They promise you everything and deliver about an 1/8th of it. And break things in the process and don't make good on their repairs. But worst of all their word is not their bond. Will not return phone calls. If I could give them a negative

0
★☆☆☆☆

They promise you everything and deliver about an 1/8th of it. And break things in the process and don't make good on their repairs. But worst of all their word is not their bond. Will not return phone calls. If I could give them a negative

.

***UPDATE: We did get our deposit back on 5/11/2012 and we were able to go with a reputable and honest pool company.) We gave Pete Ortiz a deposit of $3,000 to secure building a pool for us. After discussing our pool plans, his pool was going to be out of our budget. He advised at the time of the deposit that it was totally refundable. He WILL NOT return our emails or phone calls and their office number voice mail box is full. I would highly recommend you be careful when dealing with Ortiz Pools.

1
★☆☆☆☆

***UPDATE: We did get our deposit back on 5/11/2012 and we were able to go with a reputable and honest pool company.) We gave Pete Ortiz a deposit of $3,000 to secure building a pool for us. After discussing our pool plans, his pool was going to be out of our budget. He advised at the time of the deposit that it was totally refundable. He WILL NOT return our emails or phone calls and their office number voice mail box is full. I would highly recommend you be careful when dealing with Ortiz Pools.

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Run from this company or you too will have to endure the heart ache and future anguish. My first comment was requested on their behalf in 2008 after I listed their poor work quality and nonresponses to our many calls. This is a copy of my letter to them! I hope you research their references.

Dear Mr. Marcus Ortiz,

This is the final attempt I will exhaust in effort to have someone from your company respond to my phone calls to re-grout for the 3rd time the small blue tile on the edge of my pool and check a water pipe leak. It is a great disappointment for the past 4 years since the inception of the pool, (May 2007) I have exhausted countless efforts for one matter or another. It is unfortunate in the past you have apologized and assured me ??Going forward Ms Sanchez, we??re on a clean slate?. That has been your response each time, no returned phone call, no customer service post a pool built and no business ethic to support good workmanship. We invested $30,000 and gave you our hard earned savings in full and your pool has been a list of problems. I can honestly count on two hands in the past year how many times we have used the swimming pool. The tile pieces have been replaced twice and this will be the third time. It is a mere embarrassment to our house guests and more importantly it is unsafe for my children to swim in such poor conditions. My parents have a pool as of 1976 and to this date, that blue same tile has yet to fall off their pool as your tile (in my pool) has with each year since the inception. Also, in 2008 immediately after we began experience the poor response and customer service, I reported my comments on the internet and your son requested to return out to my home so long as we removed our comments of the poor workmanship from the internet comments. I met my end of the agreement however, I??m here again having to write a letter because you have ignored my numerous calls in attempt to have someone return to my home or I??ve been stood up countless times as I??m still awaiting for that Saturday appointment. ??I??ll be there on Saturday Ms. Sanchez and I??ll call you before coming out??well we both know that??s another one of your excuses to pacify the matter because no one has the common courtesy to call me and cancel or post pone.

Your family has offered to service my pool however; your work record track doesn??t set well with me as I feel that my initial investment was more than what was delivered in return. I have had to repurchase a pool pump which did not work for most of year 3 however, no one from your company came out to research the matter, and hence the motor??s warranty expired after 3 years with Hayward (how convenient). I finally made contact and spoke to your son Pete who referred me to a Hayward pool representative. The gentlemen installed the new pump however the pool continues to have a water leak around the pipes near it. Unless I hear from you by the end of this week, I will assume you have breached our agreement ??so long as I??m the original owner the pool pipes are under a lifetime warranty?. I guess I should have made you put this in writing. I would like for you to take accountability to rectify the matter once and for all. I??m very tired of this for the past 4 years I??ve encountered and remain having to chase you down.

I hope and pray this matter can be resolved as I await your response.

1
★☆☆☆☆

Run from this company or you too will have to endure the heart ache and future anguish. My first comment was requested on their behalf in 2008 after I listed their poor work quality and nonresponses to our many calls. This is a copy of my letter to them! I hope you research their references.

Dear Mr. Marcus Ortiz,

This is the final attempt I will exhaust in effort to have someone from your company respond to my phone calls to re-grout for the 3rd time the small blue tile on the edge of my pool and check a water pipe leak. It is a great disappointment for the past 4 years since the inception of the pool, (May 2007) I have exhausted countless efforts for one matter or another. It is unfortunate in the past you have apologized and assured me ??Going forward Ms Sanchez, we??re on a clean slate?. That has been your response each time, no returned phone call, no customer service post a pool built and no business ethic to support good workmanship. We invested $30,000 and gave you our hard earned savings in full and your pool has been a list of problems. I can honestly count on two hands in the past year how many times we have used the swimming pool. The tile pieces have been replaced twice and this will be the third time. It is a mere embarrassment to our house guests and more importantly it is unsafe for my children to swim in such poor conditions. My parents have a pool as of 1976 and to this date, that blue same tile has yet to fall off their pool as your tile (in my pool) has with each year since the inception. Also, in 2008 immediately after we began experience the poor response and customer service, I reported my comments on the internet and your son requested to return out to my home so long as we removed our comments of the poor workmanship from the internet comments. I met my end of the agreement however, I??m here again having to write a letter because you have ignored my numerous calls in attempt to have someone return to my home or I??ve been stood up countless times as I??m still awaiting for that Saturday appointment. ??I??ll be there on Saturday Ms. Sanchez and I??ll call you before coming out??well we both know that??s another one of your excuses to pacify the matter because no one has the common courtesy to call me and cancel or post pone.

Your family has offered to service my pool however; your work record track doesn??t set well with me as I feel that my initial investment was more than what was delivered in return. I have had to repurchase a pool pump which did not work for most of year 3 however, no one from your company came out to research the matter, and hence the motor??s warranty expired after 3 years with Hayward (how convenient). I finally made contact and spoke to your son Pete who referred me to a Hayward pool representative. The gentlemen installed the new pump however the pool continues to have a water leak around the pipes near it. Unless I hear from you by the end of this week, I will assume you have breached our agreement ??so long as I??m the original owner the pool pipes are under a lifetime warranty?. I guess I should have made you put this in writing. I would like for you to take accountability to rectify the matter once and for all. I??m very tired of this for the past 4 years I??ve encountered and remain having to chase you down.

I hope and pray this matter can be resolved as I await your response.

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Ortiz Pools did an outstanding job for us. Marcus is so good and knows what he is doing- If you need someone to come in and take over- this is your builder. This is a family run business and they care about their clients- Ralph was

2
★★★★★

Ortiz Pools did an outstanding job for us. Marcus is so good and knows what he is doing- If you need someone to come in and take over- this is your builder. This is a family run business and they care about their clients- Ralph was

.

After hearing horror stories from friends dealing with pool subcontractors, I went with Ortiz because a true family operation. They use as few subs as possible. Pool was built on time, on budget and what we wanted. Very easy to work with and no nickel and diming on changes we made. Marcus, Marcus, Jr, Richard, Pete and Ralph were just great to work with. After the sale service is just as good. Would definitely use them again

5
★★★★★

After hearing horror stories from friends dealing with pool subcontractors, I went with Ortiz because a true family operation. They use as few subs as possible. Pool was built on time, on budget and what we wanted. Very easy to work with and no nickel and diming on changes we made. Marcus, Marcus, Jr, Richard, Pete and Ralph were just great to work with. After the sale service is just as good. Would definitely use them again

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This is a family business that all worked together to deliver a great product. We are a family of 7 and in 2007 we decided to build a pool w/hot tub to enjoy the most of work-life balance! It has been so rewarding as well as a beautiful ammendity to our home. We are very pleased with the pool and the family memories we have begun to create since we decided to have an Ortiz Pool built.

I recommend to continue to enjoy and beautify your home and enjoy not only the indoors but your outdoor living! Your not living without a family Pool to enjoy!

4
★★★★☆

This is a family business that all worked together to deliver a great product. We are a family of 7 and in 2007 we decided to build a pool w/hot tub to enjoy the most of work-life balance! It has been so rewarding as well as a beautiful ammendity to our home. We are very pleased with the pool and the family memories we have begun to create since we decided to have an Ortiz Pool built.

I recommend to continue to enjoy and beautify your home and enjoy not only the indoors but your outdoor living! Your not living without a family Pool to enjoy!

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