Chili's Grill & Bar

My parents have been going to Chili's now for years, and for once they came back very unsatisfied. My mother was denied a margarita for the first time there, and was asked for her ID, something she was never asked for before, tho it seems

Even though I love their ribs, we don't go very often because I usually leave with a huge headache! The music is way too loud and it makes me feel claustrophobic.... Trying to keep an open mind and bypass this, the service is ok, no shining star in their staff, but it is adequate. Without the loudness, it would be a great place to go with the kids for a family night out.

The few times my husband I have eaten here, it has never been a pleasant dining experience. I realize that this is not a 5 star restaurant, however, the basic rules of customer service still apply. The food is okay - if it comes out right. If it doesn't (e.g. a "well done" burger comes out pink to the edges) and has to be sent back, be prepared to wait 25-30 minutes for it to return. I was told 1 - 2 minutes and the server didn't come back once with an update or to refill our "endless" chips and salsa or drinks to tide me over while I waited. My husband finished his meal before me while I was left digging through the crumbs. I had to flag a different server down to find out where my server was. When my food finally came back it was not even complete - missing the fries and I had to wait yet another 5 minutes and the server was extremely nonchalant about the whole thing. All the while seated near the kitchen and hearing them cracking jokes and going on cigarette breaks. No one here seems to want to be here or put any effort into their job. Servers make you feel like tips are a given and you're putting them out to ask for a refill, cooks don't pay attention, and the few managers I've seen definitely don't want to be there. Definitely will not be returning.

Great Family restaurant Kid Friendly
One Item I Would Not Order is Their NACHOs. No Beans even Tho it says it has Beans on the MENU

Great place to take your family when you want something better than fast food! The children's menu doubles as an activity book and they get a small package of crayons to use in the book. The food is always great and the service is wonderful.