Air Express Appliances

★★★☆☆
  • tanner robert ct

    Newington, VA 22153

    Map & Directions
  • 301-859-4356

About Air Express Appliances

Categories
  • Heating & Air Conditioning
  • Appliance Repair

Home & Garden

Home & Garden
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i dont normally write reviews online but i was so pleased with the way these guys did there work that i had to. the tech came out as scheduled i believe his name was jay, repaired my washer an even looked at my microwave, well rounded great service thanks air express.

5
★★★★★

i dont normally write reviews online but i was so pleased with the way these guys did there work that i had to. the tech came out as scheduled i believe his name was jay, repaired my washer an even looked at my microwave, well rounded great service thanks air express.

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.

Air express appliance repair is a great company and helped me get my appliances situated in my new home. My wife and I were having guest over and needed to get everything ready, luckily they came out the same day and took great care of us, thanks air express! :)

5
★★★★★

Air express appliance repair is a great company and helped me get my appliances situated in my new home. My wife and I were having guest over and needed to get everything ready, luckily they came out the same day and took great care of us, thanks air express! :)

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.

Where to start this company did a great job working on my commercial oven, i was beginning to lose hope to be honest... but i thought id give them a call and i couldnt be more pleased, hamid i think his name was came out and repaired it and what a polite man. I must say i will be calling you all again.

5
★★★★★

Where to start this company did a great job working on my commercial oven, i was beginning to lose hope to be honest... but i thought id give them a call and i couldnt be more pleased, hamid i think his name was came out and repaired it and what a polite man. I must say i will be calling you all again.

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1 out of 1 people found this review helpful.

.

Great customer service, Jaweed was friendly and I was really pleased with the quality of work that was done, highly recommend!

-Zadeer

5
★★★★★

Great customer service, Jaweed was friendly and I was really pleased with the quality of work that was done, highly recommend!

-Zadeer

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1 out of 1 people found this review helpful.

.

Ive been using this company for years now wether my AC isn't working or my washer has gone bad, they repair all my appliances the same day... something most companies cant offer. And the prices are great Ive gotten quotes from other places like Michael And Son and let me tell you its OUT OF THE PARK EXPENSIVE. They come on time and fix my appliances without a problem, Hamid is very knowledgable and very friendly, ask for him.

5
★★★★★

Ive been using this company for years now wether my AC isn't working or my washer has gone bad, they repair all my appliances the same day... something most companies cant offer. And the prices are great Ive gotten quotes from other places like Michael And Son and let me tell you its OUT OF THE PARK EXPENSIVE. They come on time and fix my appliances without a problem, Hamid is very knowledgable and very friendly, ask for him.

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1 out of 1 people found this review helpful.

.

Service was excellent the tec diagnosed my oven and had the parts already in his truck... I had guest coming over and this was a great relief for me, i was able to cook dinner for my cousins coming to visit and didnt have to eat out, thanks guys!

5
★★★★★

Service was excellent the tec diagnosed my oven and had the parts already in his truck... I had guest coming over and this was a great relief for me, i was able to cook dinner for my cousins coming to visit and didnt have to eat out, thanks guys!

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1 out of 1 people found this review helpful.

.

Job order was from a property manager. I received a bill scribbled with mispelled words for an even $ amount. I requested another receipt broken down for cost of a service call, hourly wage, time spent, parts and labor to no avail. In fact when I made the request the (poor-english) speaking person who answered the phone did not identify the company by name. Said computer not working call back but finally said would call me but I never got a return call. I would never use this company if I was the one placing an order.

1
★☆☆☆☆

Job order was from a property manager. I received a bill scribbled with mispelled words for an even $ amount. I requested another receipt broken down for cost of a service call, hourly wage, time spent, parts and labor to no avail. In fact when I made the request the (poor-english) speaking person who answered the phone did not identify the company by name. Said computer not working call back but finally said would call me but I never got a return call. I would never use this company if I was the one placing an order.

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0 out of 1 people found this review helpful.

.

I will NOT recommend Air Express Appliances to anyone. I called at 9am to have my oven repaired and the person answering the phone sounded like a I just woke him. Very poor customer service, poor communication between person taking phone calls and their technicians and very poor communication with customer. I lost any confidence in competency after three days calling and speaking to three different people. I am embarrassed to have given this company 3 days. Very poor!! Actually, I think this company and AA Appliance Repair Experts are the same company. Horribly incompetent and very frustrating!

1
★☆☆☆☆

I will NOT recommend Air Express Appliances to anyone. I called at 9am to have my oven repaired and the person answering the phone sounded like a I just woke him. Very poor customer service, poor communication between person taking phone calls and their technicians and very poor communication with customer. I lost any confidence in competency after three days calling and speaking to three different people. I am embarrassed to have given this company 3 days. Very poor!! Actually, I think this company and AA Appliance Repair Experts are the same company. Horribly incompetent and very frustrating!

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1 out of 2 people found this review helpful.

.

Here is my experience with this company. I called for someone to come out and diagnosis my AC problem. I had air blowing inside the house, but it was hot air. The tech was named Naziv or something like that based on his signature. He said I had a bad contactor and that it was going to be $260 to replace it. He showed me the fan kick on when he put the wire against another part of the contactor. I said well thank you, but I can buy one of those contactors for $20 and put it in myself. He then told me that you can't get them from Home Depot and that it was illegal for them to sell them. He was lying. Then I said I would just pay for the problem to be diagnosed for the $69 service call. When I came back down he after getting my credit card he said that he would not be responsible for the unit overheating and breaking if I did the work myself. I said that was no problem because all I had to do was move the wires in the same pattern to the new contactor. After he left I got the new contactor and replaced everything and then turned the unit on and it started overheating very quickly with the compressor running, but not the fan. I knew something had been done to the wiring and had to pay for another technician to come over and see what this tech did. When the new tech came out he said that Naziv had switched some wires in a totally different area then the contactor and it was set to cause the unit to break. This was fraud and sabatoge... STAY AWAY FROM THIS COMPANY!!! They took my $69 without a refund and would not return my calls even after explaining to them as to what happened. The secertry Amy either didn't both to have the manager Robert call me or the manager didn't care.

1
★☆☆☆☆

Here is my experience with this company. I called for someone to come out and diagnosis my AC problem. I had air blowing inside the house, but it was hot air. The tech was named Naziv or something like that based on his signature. He said I had a bad contactor and that it was going to be $260 to replace it. He showed me the fan kick on when he put the wire against another part of the contactor. I said well thank you, but I can buy one of those contactors for $20 and put it in myself. He then told me that you can't get them from Home Depot and that it was illegal for them to sell them. He was lying. Then I said I would just pay for the problem to be diagnosed for the $69 service call. When I came back down he after getting my credit card he said that he would not be responsible for the unit overheating and breaking if I did the work myself. I said that was no problem because all I had to do was move the wires in the same pattern to the new contactor. After he left I got the new contactor and replaced everything and then turned the unit on and it started overheating very quickly with the compressor running, but not the fan. I knew something had been done to the wiring and had to pay for another technician to come over and see what this tech did. When the new tech came out he said that Naziv had switched some wires in a totally different area then the contactor and it was set to cause the unit to break. This was fraud and sabatoge... STAY AWAY FROM THIS COMPANY!!! They took my $69 without a refund and would not return my calls even after explaining to them as to what happened. The secertry Amy either didn't both to have the manager Robert call me or the manager didn't care.

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0 out of 1 people found this review helpful.

.

i couldn't have asked for a better company than Air express, they came to my house to fix my heating system but by the time they left they not only fixed the heat but also the ref and the fire place. the technician was very professional and ethical and his helper was smart and politically correct and kinda cute too.

5
★★★★★

i couldn't have asked for a better company than Air express, they came to my house to fix my heating system but by the time they left they not only fixed the heat but also the ref and the fire place. the technician was very professional and ethical and his helper was smart and politically correct and kinda cute too.

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2 out of 2 people found this review helpful.

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I contacted Air Express last Tuesday to b/c my fridge was not working properly. The technician came out and said that we needed a part but that he did some work to temporarily fix the problem so the fridge would stay cold while we waited for the part. My husband stayed home from work while they did the repair. When I got home a few hours later, the fridge was clearly no better than before. I called Air Express and the woman said, "why didn't you call earlier?" It has now been over a week. No part, and when I called for the fifth time yesterday, I was told the part had not in fact been ordered yet and that she had told my husband the same. Not true! We are now starting over with a new company. Terrible.

1
★☆☆☆☆

I contacted Air Express last Tuesday to b/c my fridge was not working properly. The technician came out and said that we needed a part but that he did some work to temporarily fix the problem so the fridge would stay cold while we waited for the part. My husband stayed home from work while they did the repair. When I got home a few hours later, the fridge was clearly no better than before. I called Air Express and the woman said, "why didn't you call earlier?" It has now been over a week. No part, and when I called for the fifth time yesterday, I was told the part had not in fact been ordered yet and that she had told my husband the same. Not true! We are now starting over with a new company. Terrible.

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1 out of 2 people found this review helpful.

.

Very good service. Satisfied very professional friendly technician jay came and even had a sense of humor. The operator even squeezed me in to their buy schedule, will call anytime i need something repaired

5
★★★★★

Very good service. Satisfied very professional friendly technician jay came and even had a sense of humor. The operator even squeezed me in to their buy schedule, will call anytime i need something repaired

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2 out of 2 people found this review helpful.

.

They did a good job repairing my Heating, the service they performed was unbelievably wonderful. They replaced my motor and my furnace and charged 25% less than I was given quotes by other companies! And it was fast and might I say the technician was curtious. I feel sorry for those who had personal problems with the technicians, and bothered to post repulsive comments trying to give a bad name to a nice company. Thanks Air Express!

5
★★★★★

They did a good job repairing my Heating, the service they performed was unbelievably wonderful. They replaced my motor and my furnace and charged 25% less than I was given quotes by other companies! And it was fast and might I say the technician was curtious. I feel sorry for those who had personal problems with the technicians, and bothered to post repulsive comments trying to give a bad name to a nice company. Thanks Air Express!

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2 out of 2 people found this review helpful.

.

Very smart and knowledgable technician came to my house and repaired my oven. He was well prepaired and made sure that I left satisfied I had guests coming over so he was sure to repair It. I dont understand why some are upset? Well my technician did a good job ;)

5
★★★★★

Very smart and knowledgable technician came to my house and repaired my oven. He was well prepaired and made sure that I left satisfied I had guests coming over so he was sure to repair It. I dont understand why some are upset? Well my technician did a good job ;)

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2 out of 2 people found this review helpful.

.

This was my worst repair experience. The technicians arrived 3 hours late and the person in charge was very curt and angry with myself and his assistant. I took him to our heater and explained that we needed a new igniter. He treated me like I was an idiot and told me I would be lucky if I didn't need a whole new unit. All of this before opening the cover! When he finally determined that all I needed was an igniter, he exclaimed "$295". While waiting for the part from the truck, he continued with his verbal abuse and inquiries into my personal life--making me feel very uncomfortable. The part entailed unsnapping a fuse and removing one screw. It took longer to replace the cover on the heater than it did to replace the igniter. I figure we were overcharged by about $100, but I guess that was to cover his abusive attitude and demeanor! Better yet, when I called to complain, I was told by the Office Manager that I have no other recourse but to talk with her, and that she would have to get back with me in a couple of days! Maybe they should take the overpayment of $100 and purchase some customer service training! DO NOT use this company unless you enjoy paying extra for abusive behavior.

1
★☆☆☆☆

This was my worst repair experience. The technicians arrived 3 hours late and the person in charge was very curt and angry with myself and his assistant. I took him to our heater and explained that we needed a new igniter. He treated me like I was an idiot and told me I would be lucky if I didn't need a whole new unit. All of this before opening the cover! When he finally determined that all I needed was an igniter, he exclaimed "$295". While waiting for the part from the truck, he continued with his verbal abuse and inquiries into my personal life--making me feel very uncomfortable. The part entailed unsnapping a fuse and removing one screw. It took longer to replace the cover on the heater than it did to replace the igniter. I figure we were overcharged by about $100, but I guess that was to cover his abusive attitude and demeanor! Better yet, when I called to complain, I was told by the Office Manager that I have no other recourse but to talk with her, and that she would have to get back with me in a couple of days! Maybe they should take the overpayment of $100 and purchase some customer service training! DO NOT use this company unless you enjoy paying extra for abusive behavior.

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0 out of 3 people found this review helpful.

.

ooo boy where should i start but let me tell you all that these people are not what they say. thier service is just not what one would expect so dont even bother to call there ppl thank you

1
★☆☆☆☆

ooo boy where should i start but let me tell you all that these people are not what they say. thier service is just not what one would expect so dont even bother to call there ppl thank you

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0 out of 1 people found this review helpful.

.

A great company. Very professional and helpful. They fixed my Ref and AC very fast and for very cheap. The technician was on time and very friendly. He know exactly what the problem was and he fixed it w/out wasting time.

4
★★★★☆

A great company. Very professional and helpful. They fixed my Ref and AC very fast and for very cheap. The technician was on time and very friendly. He know exactly what the problem was and he fixed it w/out wasting time.

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1 out of 1 people found this review helpful.

.

The were contracted to replace my heating/ac unit and did a horrible job. They replaced my Trane with a cheap Payne that wasn't even comparable and didn't even fix the ducting. They were so lazy and cheap that they cut pieces of my old unit to splice together the ducting of my new unit instead of replacing it. Service was just as bad... they acted like it was my fault they did such a crappy job!

1
★☆☆☆☆

The were contracted to replace my heating/ac unit and did a horrible job. They replaced my Trane with a cheap Payne that wasn't even comparable and didn't even fix the ducting. They were so lazy and cheap that they cut pieces of my old unit to splice together the ducting of my new unit instead of replacing it. Service was just as bad... they acted like it was my fault they did such a crappy job!

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0 out of 2 people found this review helpful.

.

Worst experience dealing with any type of company. After attempting to fix my double oven for two weeks and multiple excuses, I decided to purchase a new oven. The repairman was totally incompetent and when told that I decided to look at other options, I was told that my checks had not been cashed and the one for the actual repair would not be. I was later sent to collections despite multiple phone calls to the company explaining the situation and that services were never completed. I had even spoken with the owner/manager 6 weeks after I had fired the repairman who assured me that I didn't need to worry about anything. 4 months later, I got the first call from a collection agency. The company refused to handle it with the collection agency and I was forced to pay to save my credit and to look at other options to get my money back.

PROS:
CONS: Uncooperative, extremely poor public relations in complaint resolution

1
★☆☆☆☆

Worst experience dealing with any type of company. After attempting to fix my double oven for two weeks and multiple excuses, I decided to purchase a new oven. The repairman was totally incompetent and when told that I decided to look at other options, I was told that my checks had not been cashed and the one for the actual repair would not be. I was later sent to collections despite multiple phone calls to the company explaining the situation and that services were never completed. I had even spoken with the owner/manager 6 weeks after I had fired the repairman who assured me that I didn't need to worry about anything. 4 months later, I got the first call from a collection agency. The company refused to handle it with the collection agency and I was forced to pay to save my credit and to look at other options to get my money back.

PROS:
CONS: Uncooperative, extremely poor public relations in complaint resolution

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0 out of 1 people found this review helpful.

.

Air Express is a reliable company. they came to my house to fix my water heater. They did a wonderful job fixing and it and didnt charge me alot of money.it is an affordable service and the average cost of the other companies.

4
★★★★☆

Air Express is a reliable company. they came to my house to fix my water heater. They did a wonderful job fixing and it and didnt charge me alot of money.it is an affordable service and the average cost of the other companies.

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3 out of 4 people found this review helpful.

.

This was the single worst home repair experience of our lives. Recently, we had to have a minor leak on the water heater repaired. The repair man never showed up the first day, so I rescheduled for the next day, on which he showed up more than 2 hours late. He spent 45 minutes determining a simple problem and then shut our water off and left for parts. Over two hours later, he returned with an "L" joint, some plumber's putty, and brand new PVC cutters. We were a little alarmed when we realized this plumber didn't even have the most basic of tools in his truck. He made a wet mess while he was repairing the pipe and asked to borrow a wrench and towels from us. When he finished, he handed us a bill for $275 and when we asked him to itemize, he couldn't or wouldn't. His labor costs were $95/hour and he said that he had to pick up "specialized parts" (an "L" joint and PVC cutters!) for our repair, which is why he'd been gone so long. We eventually negotiated a lower price because he could not justify his bill, but he left angry and we were disturbed by the entire negative experience.

1
★☆☆☆☆

This was the single worst home repair experience of our lives. Recently, we had to have a minor leak on the water heater repaired. The repair man never showed up the first day, so I rescheduled for the next day, on which he showed up more than 2 hours late. He spent 45 minutes determining a simple problem and then shut our water off and left for parts. Over two hours later, he returned with an "L" joint, some plumber's putty, and brand new PVC cutters. We were a little alarmed when we realized this plumber didn't even have the most basic of tools in his truck. He made a wet mess while he was repairing the pipe and asked to borrow a wrench and towels from us. When he finished, he handed us a bill for $275 and when we asked him to itemize, he couldn't or wouldn't. His labor costs were $95/hour and he said that he had to pick up "specialized parts" (an "L" joint and PVC cutters!) for our repair, which is why he'd been gone so long. We eventually negotiated a lower price because he could not justify his bill, but he left angry and we were disturbed by the entire negative experience.

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0 out of 1 people found this review helpful.

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