Pet Palace

★★★★☆

About Pet Palace

Categories
  • Pet Grooming
  • Pet Stores
  • Pet Shampoo
  • Grooming Tools
3.7273 11
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I've been using Pet Palace for about 5 years now for our shih tzu. They keep a record of previous groomings so they know what work I like to have done. Its done in a timely manner, and I can almost always get an appointment for the same day, if I call early. I noticed in a previous post here on Insider Pagers by Stephanie A. that she was complaining about Pet Palace. She also posted the exact same complaint (can you say Cut and Paste) on the same day (3/26/2011) on another review page (using the alias of "Plano L") that goes by the name of Yelp. Really Stephanie A or Plano L (or whatever you call yourself), you add zero credibility to your complaints by bouncing around from review page to review page.. I am guessing, since you recommended them, you probably work for the dog grooming service over on Coit Rd just north of Spring Creek, that sits next to the Taco Delite.

4
★★★★☆

I've been using Pet Palace for about 5 years now for our shih tzu. They keep a record of previous groomings so they know what work I like to have done. Its done in a timely manner, and I can almost always get an appointment for the same day, if I call early. I noticed in a previous post here on Insider Pagers by Stephanie A. that she was complaining about Pet Palace. She also posted the exact same complaint (can you say Cut and Paste) on the same day (3/26/2011) on another review page (using the alias of "Plano L") that goes by the name of Yelp. Really Stephanie A or Plano L (or whatever you call yourself), you add zero credibility to your complaints by bouncing around from review page to review page.. I am guessing, since you recommended them, you probably work for the dog grooming service over on Coit Rd just north of Spring Creek, that sits next to the Taco Delite.

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Definitley will be back. The best groom my dog has ever had. My dogs were done just the way I wanted and in a couple of hours.

5
★★★★★

Definitley will be back. The best groom my dog has ever had. My dogs were done just the way I wanted and in a couple of hours.

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I have frequented Pet Palace for a number of years and have always been very pleased with the service recieved and how beatiful my poodle looks everytime I get her back from being groomed. The staff is always very attentive and helpful. I would highly recommend Pet Palace to anyone!!

5
★★★★★

I have frequented Pet Palace for a number of years and have always been very pleased with the service recieved and how beatiful my poodle looks everytime I get her back from being groomed. The staff is always very attentive and helpful. I would highly recommend Pet Palace to anyone!!

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We have been taking our Schnauzers to Pet Palace for the last seven years. We have been so pleased with the way our dogs are treated and the way they look when we get them back. If you need to talk to one of the groomers they will come out and discuss with you what you would like done. They always manage to make the grooming experience one we and the dogs always enjoy.

5
★★★★★

We have been taking our Schnauzers to Pet Palace for the last seven years. We have been so pleased with the way our dogs are treated and the way they look when we get them back. If you need to talk to one of the groomers they will come out and discuss with you what you would like done. They always manage to make the grooming experience one we and the dogs always enjoy.

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I have gone to Pet Palace for about 10 Years and after today I will officially NEVER go back. They consistently never follow the directions that are given and basically groom the dogs as they see fit. (i.e. My only grooming request: my shih tzu is a girl so leave the ponytail she currently has and do not cut it off. ------- >How did they groom her based off my ONLY request? They shaved the top of her head cutting off her ponytail completely because they "lost the grooming card" with my directions. Instead of calling me to ask me what the grooming directions were, they proceeded to groom her as they saw fit. This is the second time in a row this has happened, and instead of apologizing for their mistake they yell at the their customers.......bad customer service is an understatement.

Pet Palace is not what it used to be and has gone downhill over the years. Their staff, particularly the owner, is incredibly rude and their grooming isn't what it used to be. I strongly recommend Pappy's Pet Lodge on Coit if you are looking for quality grooming and a friendly staff.

1
★☆☆☆☆

I have gone to Pet Palace for about 10 Years and after today I will officially NEVER go back. They consistently never follow the directions that are given and basically groom the dogs as they see fit. (i.e. My only grooming request: my shih tzu is a girl so leave the ponytail she currently has and do not cut it off. ------- >How did they groom her based off my ONLY request? They shaved the top of her head cutting off her ponytail completely because they "lost the grooming card" with my directions. Instead of calling me to ask me what the grooming directions were, they proceeded to groom her as they saw fit. This is the second time in a row this has happened, and instead of apologizing for their mistake they yell at the their customers.......bad customer service is an understatement.

Pet Palace is not what it used to be and has gone downhill over the years. Their staff, particularly the owner, is incredibly rude and their grooming isn't what it used to be. I strongly recommend Pappy's Pet Lodge on Coit if you are looking for quality grooming and a friendly staff.

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They quote a price then take your pet. At checkout they give you a higher price. It's it's blocked off where you can't see what is going on. I would never go back. I consider my dog a family member. They have a bad attitude and it shows. My dog was really happy to get home.

1
★☆☆☆☆

They quote a price then take your pet. At checkout they give you a higher price. It's it's blocked off where you can't see what is going on. I would never go back. I consider my dog a family member. They have a bad attitude and it shows. My dog was really happy to get home.

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Pet Palace is a great place to have your dogs groomed. You can get personal attention to your pets needs.We groom all breeds,and specialize in scissoring. Talking to the groomers is a great personal touch. Ive groomed at this shop 20+ years ,and take pride in the work I do. If I can assist you,ask for Maxine.

5
★★★★★

Pet Palace is a great place to have your dogs groomed. You can get personal attention to your pets needs.We groom all breeds,and specialize in scissoring. Talking to the groomers is a great personal touch. Ive groomed at this shop 20+ years ,and take pride in the work I do. If I can assist you,ask for Maxine.

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I took my 3 dogs, two collies and a sheltie, to Pet Palace for grooming because my pet sitter recommended them. They were groomed on Friday, March 9th. Sunday I was cutting matts out of my largest dog's furry neck. I had asked them to shave the entire but and back of legs. They did not shave but just cut some of the fur off. While picking them up I did not pay attention because it was hectic to pay and get 3 big dogs into the car. I have cut some more of the fur off the leg and rear end. I will have to take them to a groomer again to get the shaving done that I thought I already paid for. I won't use them again.

1
★☆☆☆☆

I took my 3 dogs, two collies and a sheltie, to Pet Palace for grooming because my pet sitter recommended them. They were groomed on Friday, March 9th. Sunday I was cutting matts out of my largest dog's furry neck. I had asked them to shave the entire but and back of legs. They did not shave but just cut some of the fur off. While picking them up I did not pay attention because it was hectic to pay and get 3 big dogs into the car. I have cut some more of the fur off the leg and rear end. I will have to take them to a groomer again to get the shaving done that I thought I already paid for. I won't use them again.

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I went to pet place to get a kitty cat a few months ago and got one that I was looking for with a good price. The staff gave me a great help and I purchased cat food, toys and stuff with a good sale price. If anybody wants to get a pet, I would strongly recommend Pet Palace

4
★★★★☆

I went to pet place to get a kitty cat a few months ago and got one that I was looking for with a good price. The staff gave me a great help and I purchased cat food, toys and stuff with a good sale price. If anybody wants to get a pet, I would strongly recommend Pet Palace

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A few years back, I decided to purchase a couple of gerbils to have as pets. When I went to Pet Palace, the staff was very helpful and courteous. I was able to pick out the gerbils I wanted which ended up being named, Poncho and Lefty. The staff also helped ot pick out an affordable cage at forty dollars and recommened food and toys the gerbils might like. I can say I would go there again.

5
★★★★★

A few years back, I decided to purchase a couple of gerbils to have as pets. When I went to Pet Palace, the staff was very helpful and courteous. I was able to pick out the gerbils I wanted which ended up being named, Poncho and Lefty. The staff also helped ot pick out an affordable cage at forty dollars and recommened food and toys the gerbils might like. I can say I would go there again.

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Pet Palace is that great little shop in a Kroger shopping mart center (at the NE corner of Legacy). They sell high quality pet food. They even will take orders-like when I wanted some feline greenies, they only had the dog kind, but the next week, they had already gotten some feline greenies in. Their prices are reasonable. I also love going to the place because they the cutest bunnies and guinea pigs on display that you can actually touch. They also have really pretty parakeets, lizards, snakes. They even sell crickets (ew) for animals that eat them. They are really nice and even let customers play with the lizards. It is waaaay smaller than a petsmart but it is very homey and friendly.

5
★★★★★

Pet Palace is that great little shop in a Kroger shopping mart center (at the NE corner of Legacy). They sell high quality pet food. They even will take orders-like when I wanted some feline greenies, they only had the dog kind, but the next week, they had already gotten some feline greenies in. Their prices are reasonable. I also love going to the place because they the cutest bunnies and guinea pigs on display that you can actually touch. They also have really pretty parakeets, lizards, snakes. They even sell crickets (ew) for animals that eat them. They are really nice and even let customers play with the lizards. It is waaaay smaller than a petsmart but it is very homey and friendly.

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