Acoustic Axis Instruments

★★☆☆☆
  • 2405 Mt Vernon Ave

    Alexandria, VA 22301

    Map & Directions
  • 703-548-2321

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12 Noon - 7 pm Monday-Thursday 12 Noon - 6 pm Friday-Saturday Sunday closed

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117 E 17th St Anniston, AL

2.2 5
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This place is terrible. Never take a guitar here for repairs. This is why:

#1 I took my brother's guitar there to get fixed. I was ambivalent about when I needed it back, and said whenever was fine...you know...expecting it not to take very long - needed to fix the saddle and bridge pins. simple enough. The manager, Russ, told me it would be a week, but it took literally a month to finish. Their agreements say "may take up to 5 weeks to repair." Fine, but I would have enjoyed a courtesy call saying, "yeah its gonna be longer than I told you."

These guys have no respect for customers.

#2 - The hours on their website are wrong. Russ told me straight faced, twice, that he arrives there at 1Pm and no later. I wasted 4 trips over there to try and drop off/pick up the guitar and arrived at 12 noon (when they say they open) only to arrive to no one there! How nice...I told them about this, and they acted like it was no big deal that they are actually inconveniencing people and wasting their time.

#3 - After a month of me trying to call, like others, and receiving no response, I went back to pick up my guitar to take it home (without being fixed), knowing full well I could probably fix it myself and save myself the time and money. I arrive there on a Sunday afternoon to those goons telling me that my guitar is off in someone else's shop being fixed, so I couldn't pick it up!!!! Their repair disclaimers say nothing about off-site repairs, and the fact that I wanted my guitar back and couldn't get it really annoyed me. They made a sad joke along the lines of, "oh sorry we kidnapped your guitar." Godd*&$ right you did! That took the cake. Told me to come back in 3 days when it was ready.

When they finally fixed it this past week, the guy in the shop didnt even notice who I was, even though I had been there 3-4 times. I told him all of the above and asked if they could chop the bill in half. No dice. They said the independent contractors are the ones who are payed and must agree to my terms. What kind of business are you when you have people outside the shop making the decisions about the customers who come into the shop. No customer communication or care here. Now I've been sent a lengthy email from them with a zillion legal implications about what it means to sign a contract, blah, blah, blah, "While the reasons you have provided, if true, may be grounds for a variety of remedies, to include not conducting business with us again, we believe that they are insufficient to supersede the terms of the instrument Repair Agreement, a written and legally-binding contract" I was and still am flagbbergasted about this. Not a single, "sorry we apologize for the inconvenience!"

Do not go here for guitar work. It will leave you desiring a lot more!! Especially since I've been to places which provide way more customer courtesy and actually care about pleasing you. I will say, the quality of work they did on the repair was great, everything else was shite.

1
★☆☆☆☆

This place is terrible. Never take a guitar here for repairs. This is why:

#1 I took my brother's guitar there to get fixed. I was ambivalent about when I needed it back, and said whenever was fine...you know...expecting it not to take very long - needed to fix the saddle and bridge pins. simple enough. The manager, Russ, told me it would be a week, but it took literally a month to finish. Their agreements say "may take up to 5 weeks to repair." Fine, but I would have enjoyed a courtesy call saying, "yeah its gonna be longer than I told you."

These guys have no respect for customers.

#2 - The hours on their website are wrong. Russ told me straight faced, twice, that he arrives there at 1Pm and no later. I wasted 4 trips over there to try and drop off/pick up the guitar and arrived at 12 noon (when they say they open) only to arrive to no one there! How nice...I told them about this, and they acted like it was no big deal that they are actually inconveniencing people and wasting their time.

#3 - After a month of me trying to call, like others, and receiving no response, I went back to pick up my guitar to take it home (without being fixed), knowing full well I could probably fix it myself and save myself the time and money. I arrive there on a Sunday afternoon to those goons telling me that my guitar is off in someone else's shop being fixed, so I couldn't pick it up!!!! Their repair disclaimers say nothing about off-site repairs, and the fact that I wanted my guitar back and couldn't get it really annoyed me. They made a sad joke along the lines of, "oh sorry we kidnapped your guitar." Godd*&$ right you did! That took the cake. Told me to come back in 3 days when it was ready.

When they finally fixed it this past week, the guy in the shop didnt even notice who I was, even though I had been there 3-4 times. I told him all of the above and asked if they could chop the bill in half. No dice. They said the independent contractors are the ones who are payed and must agree to my terms. What kind of business are you when you have people outside the shop making the decisions about the customers who come into the shop. No customer communication or care here. Now I've been sent a lengthy email from them with a zillion legal implications about what it means to sign a contract, blah, blah, blah, "While the reasons you have provided, if true, may be grounds for a variety of remedies, to include not conducting business with us again, we believe that they are insufficient to supersede the terms of the instrument Repair Agreement, a written and legally-binding contract" I was and still am flagbbergasted about this. Not a single, "sorry we apologize for the inconvenience!"

Do not go here for guitar work. It will leave you desiring a lot more!! Especially since I've been to places which provide way more customer courtesy and actually care about pleasing you. I will say, the quality of work they did on the repair was great, everything else was shite.

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I am having a similar experience to one of the other reviewers. It has been 7 months and I still don't have my guitar back. They don't respond to voice mails (they rarely actually answer the phone). When you do get someone on the line they don't know what is happening and can't help you. I took my Martin there because they were (at the time) a Martin authorized service center. Sometime over the past 7 months Martin has delisted them as an authorized service center. Small wonder! Stay away!

1
★☆☆☆☆

I am having a similar experience to one of the other reviewers. It has been 7 months and I still don't have my guitar back. They don't respond to voice mails (they rarely actually answer the phone). When you do get someone on the line they don't know what is happening and can't help you. I took my Martin there because they were (at the time) a Martin authorized service center. Sometime over the past 7 months Martin has delisted them as an authorized service center. Small wonder! Stay away!

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It pains me to have to write a bad review about Steve's shop. I have been doing business with him since the mid '90s and have purchased two very special guitars from him in that time. When it came time to have some minor work done on one of my guitars, I knew he was the man for the job. Unfortunately that's where the story sours. I took my guitar in for two pieces of work; a truss adjustment for buzzing, and to have an under bridge pickup installed.

Today is the 2 month mark since I took my guitar into his shop. I have called and emailed the shop at least 5 times and each time I speak to a kid named Mike who has no business answering phones. His demeanor is poor, he has no information nor does he have any authority to make decisions. I've asked to speak to Steve each time and each time I'm told he's giving lessons. I've asked for a call back, and never get one. So two months later, I still don't have my guitar back, and when I told them I was going to go pick it up immediately, Mike informed me the guitar wasn't at the store but at some shop elsewhere and suddenly the guitar couldn't be picked up because it already had a hole in it for the pickup installation. I've given them 1 business day to complete the work or I will call my lawyer.

This is really unfortunate because Steve used to run a great boutique guitar shop. Now it seems he's understood the economics of the DC area and has shifted his focus to simply cramming kids through the doors for lessons instead of providing ongoing support to long time customers. Good luck in all your endeavors Steve, but my business is going elsewhere.

1
★☆☆☆☆

It pains me to have to write a bad review about Steve's shop. I have been doing business with him since the mid '90s and have purchased two very special guitars from him in that time. When it came time to have some minor work done on one of my guitars, I knew he was the man for the job. Unfortunately that's where the story sours. I took my guitar in for two pieces of work; a truss adjustment for buzzing, and to have an under bridge pickup installed.

Today is the 2 month mark since I took my guitar into his shop. I have called and emailed the shop at least 5 times and each time I speak to a kid named Mike who has no business answering phones. His demeanor is poor, he has no information nor does he have any authority to make decisions. I've asked to speak to Steve each time and each time I'm told he's giving lessons. I've asked for a call back, and never get one. So two months later, I still don't have my guitar back, and when I told them I was going to go pick it up immediately, Mike informed me the guitar wasn't at the store but at some shop elsewhere and suddenly the guitar couldn't be picked up because it already had a hole in it for the pickup installation. I've given them 1 business day to complete the work or I will call my lawyer.

This is really unfortunate because Steve used to run a great boutique guitar shop. Now it seems he's understood the economics of the DC area and has shifted his focus to simply cramming kids through the doors for lessons instead of providing ongoing support to long time customers. Good luck in all your endeavors Steve, but my business is going elsewhere.

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1 out of 1 people found this review helpful.

.

definitely the place to finda good acoustic guitar. The owner was very helpful and spent about an hour with me to pick out guitars according to my preference. He even made many suggestions for me. I didnt get a guitar from here, but this place does have some amazing guitars that you may want to try out.

4
★★★★☆

definitely the place to finda good acoustic guitar. The owner was very helpful and spent about an hour with me to pick out guitars according to my preference. He even made many suggestions for me. I didnt get a guitar from here, but this place does have some amazing guitars that you may want to try out.

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.

If you're looking for a new acoustic guitar, you must try this place out. I wasn't in the market but it wasn't a busy day and the owner spent 45 minutes handing me guitar after guitar. He knew I couldn't afford any either. In fact, the guitars I tried were so high-end I couldn't tell if his prices were any good. I do remember, however, reading somewhere on the net that he had the very best price in the country on a certain guitar amp, that people were calling from all over the country to get his deal on some Traynor.

4
★★★★☆

If you're looking for a new acoustic guitar, you must try this place out. I wasn't in the market but it wasn't a busy day and the owner spent 45 minutes handing me guitar after guitar. He knew I couldn't afford any either. In fact, the guitars I tried were so high-end I couldn't tell if his prices were any good. I do remember, however, reading somewhere on the net that he had the very best price in the country on a certain guitar amp, that people were calling from all over the country to get his deal on some Traynor.

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