Van Cleve Collection

★★★★☆
40.042 -75.4809
Map and Directions to Van Cleve Collection

610-647-5055

68 E Lancaster Ave

Paoli, PA

19301

Get Directions

About Van Cleve Collection

Shopping

Shopping
More choices in Paoli:
Resultset_next

Skirt

931 W Lancaster Ave Bryn Mawr, CA

Resultset_next

Wayne Sporting Goods

124 E Lancaster Ave Wayne, PA

3.8 15
Hi! Sign in to let us know how Van Cleve Collection was?
Write a Review
Reviews 1 - 15 of 15.
.

I had the worst experience at the Wedding Pavilion and the Van Cleve Collection. The customer service is terrible unless you are a friend of the owner. The employees stand around and gossip about their customers and complain about how "needy" they are. This is unprofessional and unacceptable. I would not recommend either of these stores to anyone looking for a positive shopping experience.

1
★☆☆☆☆

I had the worst experience at the Wedding Pavilion and the Van Cleve Collection. The customer service is terrible unless you are a friend of the owner. The employees stand around and gossip about their customers and complain about how "needy" they are. This is unprofessional and unacceptable. I would not recommend either of these stores to anyone looking for a positive shopping experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been a customer of Van Cleve in Paoli for a few years now. My experience there has been very positive. The sales staff is knowledgeable and offers honest opinions. Recently, I had to return a special order because I needed a different size. They couldn't have been nicer. Although I don't buy formal gowns, which is their specialty, I find that the sportswear and more casual dress selection to be affordable and different--when I wear their clothes, I feel as if I have a personal shopper who has selected them for me!
A Main Line Shopper

5
★★★★★

I have been a customer of Van Cleve in Paoli for a few years now. My experience there has been very positive. The sales staff is knowledgeable and offers honest opinions. Recently, I had to return a special order because I needed a different size. They couldn't have been nicer. Although I don't buy formal gowns, which is their specialty, I find that the sportswear and more casual dress selection to be affordable and different--when I wear their clothes, I feel as if I have a personal shopper who has selected them for me!
A Main Line Shopper

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great little boutique in the heart of Paoli! Very helpful sales staff and great selection of sportswear, eveningwear and even bridal gowns!! I was very pleased : )

5
★★★★★

Great little boutique in the heart of Paoli! Very helpful sales staff and great selection of sportswear, eveningwear and even bridal gowns!! I was very pleased : )

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Van Cleve Cares..................Dear Customers and hopefully new customers,I have been in business for 21 years,I moved into this area knowing not a single person .I have worked 7 days a week for all these years.I am saddened that only customers with a bad experience make comments,Over this lifetime of business I suppose 3 negative comments should please a business owner,not me..I have worked too hard,and yes I do have to work for a living..I try to accomadate my clients in every way...Sometimes i guess I make mistakes and do not satisfy someone,but believe me ..my staff and I really try..My staff is not on commission and I am not greedy...we really try to please and our inventory is better than you will find in the tristate area...We also have first class seamstresses.....We must be doing something right to last 21 years in a very difficult business...My cell phone number is on every business card,so just call me personally if you need a solution to your problem.....We care,TheVanCleveCollection...Deborah VanCleve Phelps

5
★★★★★

Van Cleve Cares..................Dear Customers and hopefully new customers,I have been in business for 21 years,I moved into this area knowing not a single person .I have worked 7 days a week for all these years.I am saddened that only customers with a bad experience make comments,Over this lifetime of business I suppose 3 negative comments should please a business owner,not me..I have worked too hard,and yes I do have to work for a living..I try to accomadate my clients in every way...Sometimes i guess I make mistakes and do not satisfy someone,but believe me ..my staff and I really try..My staff is not on commission and I am not greedy...we really try to please and our inventory is better than you will find in the tristate area...We also have first class seamstresses.....We must be doing something right to last 21 years in a very difficult business...My cell phone number is on every business card,so just call me personally if you need a solution to your problem.....We care,TheVanCleveCollection...Deborah VanCleve Phelps

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Do not order any dress from this shop. Overpriced and dishonest service. I ordered a bridesmaid dress from Van Cleve back in March. I usually take a size 8 but know that when it comes to these types of dresses a 10 is a perfect fit. So when I went in to get measured, I specifically requested a size 10. When the dress arrived I was surprised to find that the dress had been ordered in a size 14. Instead of admitting a mistake had been made and offering to do the alterations for free (which any good business would do), the sales consultant proceeded to try to blame me and the designer (Vera Wang) for the mistake. All they care about is money and they were looking to make some off of me with the extensive alterations that had to be made to the dress. The issue was never resolved as all employees and the owner began ignoring my phone calls and would never call me back. Not the ideal customer service. I will never shop here again and I will advise friends, family and strangers to stay away at all cost. Dishonest and greedy.

1
★☆☆☆☆

Do not order any dress from this shop. Overpriced and dishonest service. I ordered a bridesmaid dress from Van Cleve back in March. I usually take a size 8 but know that when it comes to these types of dresses a 10 is a perfect fit. So when I went in to get measured, I specifically requested a size 10. When the dress arrived I was surprised to find that the dress had been ordered in a size 14. Instead of admitting a mistake had been made and offering to do the alterations for free (which any good business would do), the sales consultant proceeded to try to blame me and the designer (Vera Wang) for the mistake. All they care about is money and they were looking to make some off of me with the extensive alterations that had to be made to the dress. The issue was never resolved as all employees and the owner began ignoring my phone calls and would never call me back. Not the ideal customer service. I will never shop here again and I will advise friends, family and strangers to stay away at all cost. Dishonest and greedy.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

Although Van Cleve sells casual clothing and accessories, its main focus is on formal wear. It has the reputation of being one of the area's leading shops for wedding apparel, outfitting bridesmaids and mothers of the brides. The owner has since bought the property next door and soon will open a second shop dedicated to custom design.

Prices run the gamut from a few hundred dollars to upwards of a thousand and service is above and beyond the norm.

5
★★★★★

Although Van Cleve sells casual clothing and accessories, its main focus is on formal wear. It has the reputation of being one of the area's leading shops for wedding apparel, outfitting bridesmaids and mothers of the brides. The owner has since bought the property next door and soon will open a second shop dedicated to custom design.

Prices run the gamut from a few hundred dollars to upwards of a thousand and service is above and beyond the norm.

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

We are absolutely open for business! Working with City Search to resolve this incorrect listing.\r
\r
Beautiful gowns for special occasion, eveningwear and cocktail. Our main building houses our extensive selection of bridal gowns and

6
★★★★★

We are absolutely open for business! Working with City Search to resolve this incorrect listing.\r
\r
Beautiful gowns for special occasion, eveningwear and cocktail. Our main building houses our extensive selection of bridal gowns and

.

I had made an appointment to look at bridal gowns. I arrived on time with my mother. We were casually, but nicely dressed. \r
\r
We were greeted by a sales associate who told us that she would be handling out appointment. She looked

6
★★★★★

I had made an appointment to look at bridal gowns. I arrived on time with my mother. We were casually, but nicely dressed. \r
\r
We were greeted by a sales associate who told us that she would be handling out appointment. She looked

.

I purchased a mother of the bride dress there. When I went back to pick the dress up, I tried it on to check out the length to see if alterations were needed. The owner told me that no one was available to alter the length and that it looked fine as is; she seemed like she was trying to rush me out of the store. Additionally, there were wrinkles in the dress that needed to be steamed out before I could wear it. When a saleswoman was helping to steam the dress for me, the owner, in front of me, angrily ordered the saleswoman to leave me and go assist her with another client trying on dresses. The saleswoman was embarrased and apologized to me, but left to go to the other person. I left with the dress, and had to take it to a local seamstress to get the dress shortened and steamed out.

I thought perhaps my experience was unique, but a few weeks later I was in a local boutique and the owner and I got talking about the upcoming weddings in our families. She asked me where I purchased my dress, and when I told her, she said she had a very bad experience with the arrogant Van Cleve owner and would not shop there again. They have nice clothes, but it's not worth the attitude the owner dishes out.

Bottom line...they cater to Main Line socialites. If you are not in that crowd, don't expect any customer service once they have your money.

1
★☆☆☆☆

I purchased a mother of the bride dress there. When I went back to pick the dress up, I tried it on to check out the length to see if alterations were needed. The owner told me that no one was available to alter the length and that it looked fine as is; she seemed like she was trying to rush me out of the store. Additionally, there were wrinkles in the dress that needed to be steamed out before I could wear it. When a saleswoman was helping to steam the dress for me, the owner, in front of me, angrily ordered the saleswoman to leave me and go assist her with another client trying on dresses. The saleswoman was embarrased and apologized to me, but left to go to the other person. I left with the dress, and had to take it to a local seamstress to get the dress shortened and steamed out.

I thought perhaps my experience was unique, but a few weeks later I was in a local boutique and the owner and I got talking about the upcoming weddings in our families. She asked me where I purchased my dress, and when I told her, she said she had a very bad experience with the arrogant Van Cleve owner and would not shop there again. They have nice clothes, but it's not worth the attitude the owner dishes out.

Bottom line...they cater to Main Line socialites. If you are not in that crowd, don't expect any customer service once they have your money.

Cons: Lousy post-sale customer service and arrogant owner

.

I even took pictures, it was such a great setting! The team of professional bridal consultants included a designer. The selection was phenominal and a great range of prices. Van Cleve's is a perfect start to my wedding memories and album.... they even have a photographer. Check out their website, you won't be sorry!

5
★★★★★

I even took pictures, it was such a great setting! The team of professional bridal consultants included a designer. The selection was phenominal and a great range of prices. Van Cleve's is a perfect start to my wedding memories and album.... they even have a photographer. Check out their website, you won't be sorry!

Pros: Wedding memories

.

I found my dream bridal shop! Not only are the bridal gowns fantastic, but I can put my own gown together by choosing the parts I like and the designer can draw my very own dream bridal gown. Even my bridesmaids are happy because they can be designed to look best on them as well. For what I would spend on a beautiful gown, it can be a design especially for me. Thank you Van Cleve's!

5
★★★★★

I found my dream bridal shop! Not only are the bridal gowns fantastic, but I can put my own gown together by choosing the parts I like and the designer can draw my very own dream bridal gown. Even my bridesmaids are happy because they can be designed to look best on them as well. For what I would spend on a beautiful gown, it can be a design especially for me. Thank you Van Cleve's!

Pros: Custom Designer

.

I went into the Van Cleve Collection with my daughter looking for a Mother of the Bride dress for my son's wedding very close to the wedding date. I was very nervous because of the timing but they put me to ease. There was a great selection of dresses and the sales women were very helpful in pointing me in the right direction!

5
★★★★★

I went into the Van Cleve Collection with my daughter looking for a Mother of the Bride dress for my son's wedding very close to the wedding date. I was very nervous because of the timing but they put me to ease. There was a great selection of dresses and the sales women were very helpful in pointing me in the right direction!

.

Sales girls were very kind and extremely helpful!! I went in completly blank not knowing what I wanted and came out with my entire bridal party (mother included) dressed from head to toe! I was very pleased and would reccomend The Wedding Pavilion at Van Cleve's to anyone!!

5
★★★★★

Sales girls were very kind and extremely helpful!! I went in completly blank not knowing what I wanted and came out with my entire bridal party (mother included) dressed from head to toe! I was very pleased and would reccomend The Wedding Pavilion at Van Cleve's to anyone!!

Pros: Outstanding Bridal Service!

.

Do not order any dress from this shop. Overpriced and dishonest service. I ordered a bridesmaid dress from Van Cleve back in March. I usually take a size 8 but know that when it comes to these types of dresses a 10 is a perfect fit. So when I went in to get measured, I specifically requested a size 10. When the dress arrived I was surprised to find that the dress had been ordered in a size 14. Instead of admitting a mistake had been made and offering to do the alterations for free (which any good business would do), the sales consultant proceeded to try to blame me and the designer (Vera Wang) for the mistake. All they care about is money and they were looking to make some off of me with the extensive alterations that had to be made to the dress. The issue was never resolved as all employees and the owner began ignoring my phone calls and would never call me back. Not the ideal customer service. I will never shop here again and I will advise friends, family and strangers to stay away at all cost. Dishonest and greedy.

1
★☆☆☆☆

Do not order any dress from this shop. Overpriced and dishonest service. I ordered a bridesmaid dress from Van Cleve back in March. I usually take a size 8 but know that when it comes to these types of dresses a 10 is a perfect fit. So when I went in to get measured, I specifically requested a size 10. When the dress arrived I was surprised to find that the dress had been ordered in a size 14. Instead of admitting a mistake had been made and offering to do the alterations for free (which any good business would do), the sales consultant proceeded to try to blame me and the designer (Vera Wang) for the mistake. All they care about is money and they were looking to make some off of me with the extensive alterations that had to be made to the dress. The issue was never resolved as all employees and the owner began ignoring my phone calls and would never call me back. Not the ideal customer service. I will never shop here again and I will advise friends, family and strangers to stay away at all cost. Dishonest and greedy.

Cons: Dishonest and unethical

.

Do not waste your money here!!!! This place has terrible service and very expensive prices. There are much better places to buy a dress in the region.

1
★☆☆☆☆

Do not waste your money here!!!! This place has terrible service and very expensive prices. There are much better places to buy a dress in the region.

Similar Nearby

Similar Nearby

  1. 1
    Wedding Pavilion
    No reviews
    0.01 mi
  2. 2
    Ann Taylor Loft
    No reviews
    0.07 mi
  3. 3
    Chico's
    No reviews
    0.16 mi
  4. 4
    Talbots
    No reviews
    0.23 mi