Rainbow Watchers LLC

★★★★☆
  • 2020 Armstrong Mill Rd # 601

    Lexington, KY 40515

    Map & Directions
  • 859-245-0576

About Rainbow Watchers LLC

Pets & Animals

Pets & Animals
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4.0 3
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Rainbow Watchers LLC has been taking care of my pets for the past 8 years. The staff does a wonderful job! They are trustworthy, always on time and very professional. I do not have to worry about my furry kids when I am out-of-town because I know they are getting the best care available! The fee payment is extremely also. I can contact Rainbow Watchers for pet care by email or phone and get an invoice & contract delivered to me by email right away. All I have to do is click a button to make my online payment and wa la....I have the reservation all taken care of ! I love this! I think they are the first pet care service here that has automated their system in order to make everything easier for their customers. I highly recommend this company to the pet owners in the Lexington area!

5
★★★★★

Rainbow Watchers LLC has been taking care of my pets for the past 8 years. The staff does a wonderful job! They are trustworthy, always on time and very professional. I do not have to worry about my furry kids when I am out-of-town because I know they are getting the best care available! The fee payment is extremely also. I can contact Rainbow Watchers for pet care by email or phone and get an invoice & contract delivered to me by email right away. All I have to do is click a button to make my online payment and wa la....I have the reservation all taken care of ! I love this! I think they are the first pet care service here that has automated their system in order to make everything easier for their customers. I highly recommend this company to the pet owners in the Lexington area!

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Rainbow Watchers LLC is well established in the Lexington area and gets most of their new clients from the referrals of their current customers, local Vets and other pet care professionals. They have an EXCELLENT reputation! As a matter of fact, the BBB has received several GLOWING reviews regarding their pet care services. Rainbow Watchers LLC is also rated highly on several service referral sites. Their contracts with the pet owners are very comprehensive, crystal clear and completely legal. The owner is very professional and courteous and easy to reach. The owner of the company DOES NOT make guarantees that she will be performing all of the pet care services provided by her company. The Rainbow Watchers LLC staff of Pet Care providers have all undergone extensive background checks and are covered by Liability Insurance as well as Bonded. There have been no loss claims filed against Rainbow Watchers LLC since it's inception in 2000. I know that I could leave $1000.00 cash out in plain view in my home and trust that the staff of Rainbow Watchers LLC would not touch it. I also know that my pets will receive the highest quality care in Lexington, KY!

As you can see.....this reviewer has done their homework and checked out this company and their references thoroughly. This pet care company IS the BEST choice in town!!!!!!

5
★★★★★

Rainbow Watchers LLC is well established in the Lexington area and gets most of their new clients from the referrals of their current customers, local Vets and other pet care professionals. They have an EXCELLENT reputation! As a matter of fact, the BBB has received several GLOWING reviews regarding their pet care services. Rainbow Watchers LLC is also rated highly on several service referral sites. Their contracts with the pet owners are very comprehensive, crystal clear and completely legal. The owner is very professional and courteous and easy to reach. The owner of the company DOES NOT make guarantees that she will be performing all of the pet care services provided by her company. The Rainbow Watchers LLC staff of Pet Care providers have all undergone extensive background checks and are covered by Liability Insurance as well as Bonded. There have been no loss claims filed against Rainbow Watchers LLC since it's inception in 2000. I know that I could leave $1000.00 cash out in plain view in my home and trust that the staff of Rainbow Watchers LLC would not touch it. I also know that my pets will receive the highest quality care in Lexington, KY!

As you can see.....this reviewer has done their homework and checked out this company and their references thoroughly. This pet care company IS the BEST choice in town!!!!!!

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I used this company for about three years, and they were okay. I was led to believe that the owner was making all of the visits herself, but found out later that this was not the case. The owner hyped her vet tech experience at the initial interview, but was unable to handle my dog after her cruciate surgery. My husband had to take off for a week because the petsitter, who supposedly had all this experience, couldn't handle an injured dog. Other irritations along the way--if I canceled a visit due to illness, death in the family, or whatever, I received only a partial credit toward the next month. If I needed an extra, unplanned visit, that was grudgingly provided at full charge. No discounts for multiple visits the same week, as most other petsitters provide. I believe there was a discount for multiple visits the same day. Whoopee. The pet sitter (someone) showed up every day and they didn't steal anything. If that's all you're looking for, then I guess they're fine. But please read on...

They are extremely inflexible, and the client is required to pay up to a week in advance for a month's worth of visits. Again, very irritating. For a couple of months, I was charged additional for an increase in gas prices. Everything pretty well happens at the convenience of RW. You're not very important when you're their customer, and the owner will simply inform you of any new procedures you need to follow every month. I couldn't find anyone better at the time, so, unfortunately, I just went along with it.

The coup de grace was when I was told an "assistant" was going to begin taking care of my dogs. I was informed of this AFTER having to jump through the new hoop of paying by Pay Pal. The day my payment cleared the bank, they told me that this new woman would be worked into my dogs' routine. I said no thanks, please return my money. Afterward, I found out that this assistant, unbeknownst to me, had already been making visits. This is interesting as my previous dog walker had tried to switch us over to someone else, and that's the entire reason I took up with Rainbow Watchers to begin with. They have refused to return my money, even though I asked for it to be returned well before it was even due. It's all in the contract--no refunds. We're now looking at small claims court.

If you use these people, take all the paperwork to a lawyer first. You have no rights, and they will not cut you any slack at all, even if you are a good client. You will be hounded for early payments and treated like a deadbeat, even if you consistently pay on time. Make sure you draw up your own contract, because the one RW provides doesn't give you any rights at all. Anyone the owner approves of can be in your house, and they can change the rules at any point and the client is simply supposed to go along with it.

When I initially hired RW, there were three pet sitters in the Lexington phone book. Today, there are many more. I suggest checking out any and all of the others first. If you don't mind your petsitter dictating to you, they're great. If you believe you should have any control of this process at all, go elsewhere.

2
★★☆☆☆

I used this company for about three years, and they were okay. I was led to believe that the owner was making all of the visits herself, but found out later that this was not the case. The owner hyped her vet tech experience at the initial interview, but was unable to handle my dog after her cruciate surgery. My husband had to take off for a week because the petsitter, who supposedly had all this experience, couldn't handle an injured dog. Other irritations along the way--if I canceled a visit due to illness, death in the family, or whatever, I received only a partial credit toward the next month. If I needed an extra, unplanned visit, that was grudgingly provided at full charge. No discounts for multiple visits the same week, as most other petsitters provide. I believe there was a discount for multiple visits the same day. Whoopee. The pet sitter (someone) showed up every day and they didn't steal anything. If that's all you're looking for, then I guess they're fine. But please read on...

They are extremely inflexible, and the client is required to pay up to a week in advance for a month's worth of visits. Again, very irritating. For a couple of months, I was charged additional for an increase in gas prices. Everything pretty well happens at the convenience of RW. You're not very important when you're their customer, and the owner will simply inform you of any new procedures you need to follow every month. I couldn't find anyone better at the time, so, unfortunately, I just went along with it.

The coup de grace was when I was told an "assistant" was going to begin taking care of my dogs. I was informed of this AFTER having to jump through the new hoop of paying by Pay Pal. The day my payment cleared the bank, they told me that this new woman would be worked into my dogs' routine. I said no thanks, please return my money. Afterward, I found out that this assistant, unbeknownst to me, had already been making visits. This is interesting as my previous dog walker had tried to switch us over to someone else, and that's the entire reason I took up with Rainbow Watchers to begin with. They have refused to return my money, even though I asked for it to be returned well before it was even due. It's all in the contract--no refunds. We're now looking at small claims court.

If you use these people, take all the paperwork to a lawyer first. You have no rights, and they will not cut you any slack at all, even if you are a good client. You will be hounded for early payments and treated like a deadbeat, even if you consistently pay on time. Make sure you draw up your own contract, because the one RW provides doesn't give you any rights at all. Anyone the owner approves of can be in your house, and they can change the rules at any point and the client is simply supposed to go along with it.

When I initially hired RW, there were three pet sitters in the Lexington phone book. Today, there are many more. I suggest checking out any and all of the others first. If you don't mind your petsitter dictating to you, they're great. If you believe you should have any control of this process at all, go elsewhere.

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Business Response:

We are proud to say that we currently have over 350+ very happy & satisfied customers. We have a long list of clients who have volunteered to give "live" references by phone to anyone inquiring about our pet care services. We have been given a grade of "A" by our customers on AngiesList.com. (Actual client reviews are also listed on that site.) In addition, over the past 11 years, the Lexington, KY area Veterinarian's have also highly recommended our pet care services based on their own customer's feedback. All in all, we must be doing things right since we have satisfied 99% of our clients. Unfortunately the person, who recklessly wrote this inaccurate review full of non-truths, could not be satisfied by our staff no matter how hard we tried. As a matter of fact the Lexington Better Business Bureau investigated the facts and discovered this person's claims to be false & unjustified.

Message from Rainbow Watchers LLC

We would love to meet you and your pets very soon! :-)

More about Rainbow Watchers LLC

Pet Care Services: Dog Walking, Pet Sitting, Farm Sitting, Local Pet Taxi, Pooper Scooper, Pet Supply Delivery & Dog Baths

 

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