Westin-Providence

We reserved a room with breakfast included and 4:00 p.m. checkout. When we registered, the hotel staff did not say that the hotel could not honor the 4:00 p.m. check out time. So, we thought it was a go. We ordered chicken wings and a bottle wine at 8:45. We were told that it would take an hour! We said fine. We called as the hour approached and the front desk runner never placed our order with the kitchen staff. We replaced the order and checked back in 30 minutes. Yet again the kitchen staff was not given our order. We sent forget it at this point. The next morning we called to confirm our 4:00 p.m. check out and was told that the hotel could not honor. I explained to the hotel front desk staff about our horrible room service experience and she coooly responded that the best she could do was 1:00 p.m. When we tried to use the express checkout, we were not able to do so because they charged us for our breakfast that was supposed to be included.

Pros: friendly housekeeping staff
Cons: hotel front desk and room service

Heavenly, Heavenly, Heavenly!!! I don't look forward to not sleeping on my Tempur-Pedic bed at home but now after my first experience at the Westin Providence, I don't have to fear a terrible nights' sleep. The room was very clean, well-appointed in an understated luxury. We had a great view of the city as well. I have 2 suggestions: Go to brunch early ($17 for buffet) as we went at 10am, and all the food was cold and dry...they didn't replenish anything at that time. Also, ask if you can have a room not near anyone as the room beside us was a woman speaking on her cell phone LOUDLY until 2am.

Pros: Fanatastic, comfortable bed, restroom palatial with double head shower
Cons: Brunch buffet poor quality, room noise that disturbed our sleep