I can't stress enough not to go here. They ordered my dress incorrectly, lied about it, and offered me no apology. I found a dress I loved, only it came with a corset back and I wanted a zipper. They said the manufacturer didn't make a zipper and they would order a size bigger and charge me a hundred dollars to have their seamstress alter it (The manufacturer does make a zipper for no extra charge). I never received a call when my dress came in so I called, and they said it just came in that day (yeah right) and I asked them not to alter it to a zipper until I tried it on. They said they would never alter anything until after my dress inspection. When I went in for my first fitting I put on the dress expecting it to be a corset. However, it was a zipper back, and about 6 inches to small. I was very confused and asked the woman helping me why it wasn't a corset (I told her about the phone call I had made), she offered no apology and said that the manufacturer had made it with a zipper and that they had not altered it themselves. She then insinuated that I asked to order the wrong size (that didn't check out) she then said I gained weight and remeasured me saying I had gained a few inches (I was measured a 2 days later and my measurements were the same a when I originally ordered the dress). Still, without apologizing, she and another woman blamed it on the manufacturer's sizing and said they would send it back to the manufacturer, but they had to call on Monday because it was too late to call them that day (I had driven two hours and had to make a late appointment). I wanted to see what actually happened, so I called the next day hoping to talk to another employee, and was told again that it was the manufacturer's fault and they had called after I left and talked to them (the manufacturer was closed so they couldn't have called). This employee did apologize, and when I told her something seemed off, she offered to look into it. She called later that night saying that they had not ordered it a size larger like they should have, that their seamstress did alter it in the store after it came in with a corset (after I asked them not to), and asked me to take my money back. I did get my money back but not enough time to order the dress with a zipper before the wedding. Apparently they'd rather lie to make a few extra bucks than run a respectable business.
I shopped at a lot of stores for bridal gown and I have to say when it comes to selection, Catans sure has it. The staff is friendly and they are accomodating when they are not busy. There can sometimes be a wait for a room even with an appointment. They also have a great selection of accessories and bridesmaid dresses. I will say though, it is a little overwhelming if you are not sure what you are looking for in terms of dress style.
0 out of 1 people found this review helpful.
My experience at Catan's was the best ever! I ended up ordering my gown and all of my bridesmaids' gowns, as well as my slip, headpiece, etc. The alterations department is outstanding, as is the bridal department and bridesmaids. The ladies in bridal and in bridesmaids both took the time to explain the differences in sizing on bridal size charts from what we're used to with retail sizing. Their selection is wonderful and the staff is very friendly and helpful. I would recommend this store to anyone looking to plan a wedding!
LOVE this place!! They have a huge selection, and have bridal gowns, and dresses for bridesmaids, mothers of the brides, and more. The salespeople are super helpful, especially in bridesmaids. They're a little pushy in bridal, but I'm finding that's pretty typical. I give this place a four -- five for selection, a huge FIVE for bridesmaids, and three for brides.
When shopping for a wedding dress for my daughter, we went to several places before we made our final decision. I can't remember how many she tried on - lost count. She looked beautiful in all of them - of course some were better than others. The staff was very nice. The changing room was large enough with multiple mirrors - easy to see the dress from numerous angles. We did not buy her dress there - they did have a lot beautiful ones though. We saw an ad for Pat Catans - clearance sale - held at a nearby hotel. Since we were looking to save money, we checked it out. We took my mom - she needed a dress and my niece. We purchased my dress - which was a bridesmaid's dress, my mom's dress and my niece's , some earrings and a necklace for my mom - all for about $50.00 TOTAL. They were items they were trying to move out - you had to be careful - for tears, broken zippers, etc - but it was a deal for us. I received so many complements on my clearance dress. Even a bargain can look beautiful. If you are planning a wedding - watch for their clearance and you will save a lot of money.
I went to catans fashions on the advice of my sister in law. I walked in and was greeted by the owner(mrs A) and another staff member. They where friendly towards my mom and I and even offered us pastries. mrs A took care of me personally. I told her my budget and she gave me a great deal and helped me pick the perfect dress and I found a gorgeous pair of earrings!! I will go back for the rest of my bridal needs and I will recommend catans fashions to everyone I know!! thank you to everyone at catans!! you have made my bridal experience wonderful!!
Pros: so many to list friendly staff clean wonderful selection !!
I have never been spoken to in the manner that the owner spoke to me. She called me rude and wouldn't let me speak. She told me she was doing me a favor... I'm sorry a favor?! HAHA! No you are doing business... NOT A FAVOR! By the end of the conversation she threatened that if I "walked in with an attitude when I got my veil, she would not render me service"- excuse YOU I'm the customer and my payment is NON Refundable, so if she did not render me service, there would be police involved. Clearly they do not take criticism well and cannot handle customer concerns properly. WORST CUSTOMER SERVICE EVER!!! No apologies, and she HUNG UP ON ME!
Catans is nothing but a bunch of con artists. Their bridesmaids dressing rooms looked like Goodwill threw up. The only nice person I had was the headpiece consultant. Had I known the owner was a complete crazy ape, I would have never purchased ANYTHING from them- because of course it's non refundable. I hope they go out of business and I will continue to express how crappy their service is. All their employees were stuck up, that is if you could find them.
DO NOT SHOP THERE- EVER! I wish I could have gave them zero stars.
Pros: Nothing. Zilch. Nada.
Cons: EVERYTHING ESPECIALLY THE B!#CHY OWNER!
We drove from Toledo to shop here, and it was very easy to find. Directly off the turnpike, and straight on 42. What a selection! All the staff were friendly, and very, very helpful.Huge selection and prices were very reasonable for the type of dresses they have. It just happened that we were there during the Tony Bowls trunk show, and got to meet Tony. What a fun morning and what great dresses! Highly recommend this store...wish we had found it a long time ago!
Pros: Selection, service!
Cons: For me, distance.
Our consultant was foreign, unfriendly, and seemed bored with the whole process. She did not show us anything like what we were asking to see, she just didn't understand. I think her poor english skills may have played a part. She made the bride feel fat and unattractive. The bride is a size 8, by the way. Go the David's Bridal. We went there directly from Catan's and were treated well and bought a beautiful dress for about half of what Catan's average price was.
Cons: bad employees, expensive
My experience at Catan's was the best ever! I ended up ordering my gown and all of my bridesmaids' gowns, as well as my slip, headpiece, etc. The alterations department is outstanding, as is the bridal department and bridesmaids. The ladies in bridal and in bridesmaids both took the time to explain the differences in sizing on bridal size charts from what we're used to with retail sizing. Their selection is wonderful and the staff is very friendly and helpful. I would hands-down recommend this store to anyone looking to plan a wedding! Planning a wedding is a once in a lifetime experience and the ladies at Catans are there to help you through it, every step of the way!
Pros: Lots of selection, helpful and friendly staff
Cons: can be overwhelming
Way better than davids bridal. everyone was wonderful. All i can say is that i loved it!
I have never been so unhappy with a bridal store. I have been to Catan's about 4 times now and everytime it is pretty much empty and you cannot find an employee to help out. And when you finally do find an employee to help out they have no idea what is going on.
I ordered a bridesmaid dress through them and although i told them i am a 0 they still ordered me a 6. The alerations will cost more than the dress did. I told them to at least order me a 2 but they said the dresses run small. The only dress they had in store similar to the dress was a size 14, so we couldn't even try it on to compare sizes.
I called in to complain about the huge size difference and they were extremly rude and told me that it was my fault. Umm pretty sure it is their job to pick the right sizes.
I will never go to Catan's again and hope word gets out on their awful service and lack of knowledge on bridal and bridesmaid dresses.
P.S. I would give this place no stars but the website requires you to pick at least 1.
Cons: bad service, rude employees, no idea what is going on
Catans has been my dress shop since I went to my first school dance in 8th grade. I have always had wonderful experiences with the workers and Pat Catan herself! They are always honest on what styles work best for you (which may cause some problems for people because you don't always look good in what you like!!) and by doing so you leave there looking your best! When it came time for my wedding, I made the mistake of being sucked in by another bridal shop that lied and made promises that never came true. Going back to Catans, they came through for me and I could not have been happier with the results. My dress was bustled beautifully, the bridesmaid??s dresses fit just as the employee predicted and they needed little alterations, and when the flower girl dress was sent in the wrong size they did everything possible to correct it. The dress arrived two days before the wedding and they altered it on the spot. They also have a tuxedo company on site with colors that match the bridesmaid??s dresses perfectly, and I say colors because I had six. Very professional company who will never let you leave looking anything but your best.
Pros: Honest, great selections, wonderful alterations
I went to Catan Fashions when it first opened for the day. I was expecting really good customer service from the consultants. However, I got the extreme opposite. My consultant was rude and not helpful at all. When asking me questions about what dress I was looking for (I still don't know why she asked me these questions..she never used my answers to help me) she made me feel like a complete moron with her attitude and how she spoken to me. She looked like she just rolled out of bed, her hair was a mess and her clothes were NOT professional looking. She did absolutely nothing to help me. She just basically showed me dresses in my prize range and left me to figure out that they don't carry all the sizes..So me..a size 4 was "trying on" a size 14. I was looking through a Catan book and I asked her if she had a specific dress I actually liked. She said she didn't know but found a dress that didn't look anything like the dress I liked. So when I found three dresses that were worth something, I waited and waited for her to reappear (let me reminded you the store is still completely dead). Finally she asked if I wanted to try the dresses on.. So I try on the over sized dress, come out holding it up so it doesn't fall, and wait for her to come back to explain the train and pin the dress...She never came...So, I just left the store without trying on any of the other dresses.
Their dresses are way over priced and they are UGLY. Do not waste your time at this place...You will regret it.
David's Bridal is a much better choice.
Cons: Rude employees, overpriced dresses
I am from South Carolina which is where my June 6th wedding will be taking place. 3 of my cousins will be in my wedding, but the reside in Cleveland, OH. On a visit to Catans we picked out 3 dresses and the girls went into to be measured. My junior bridesmaids dress is SO LARGE it falls off of her and the alterations will cost over the cost of the dress. When my older flower girl was measured her mother questioned the size. Catans employee assured her the measurements were correct and if she had a growth spurt there would be "plenty" of room to take the dress out. My flower girls mother decided to go a size up just in case. Well guess what??? When the dress came in it was so small that my flower girl could no fit her arms in the dress or zip it up. Her alterations are costing almost 1 1/2 the cost of the dress. DO NOT SHOP AT CATANS!!!! Awful experience and they have done nothing to fix it. I couldnt have been more disappointed.
Cons: Inexperienced Staff, no customer service
I had an excellent experience shopping for (and buying) my bridal gown at Catan's. We made an appt for early on Saturday, and our consultant was friendly and attentive. I was allowed to browse the racks and select some dresses that I wanted to try, and then I worked with the consultant to select some additional gowns. She talked to me thoroughly about what I wanted, and then offered some suggestions about what she thought would look good on me based upon my ideas. Ultimately, I fell in love with a gown that she pulled. The inventory is huge, and they carry a variety of price points and styles. Also, I knew that my maid of honor was coming in town the following weekend, so my consultant scheduled a second appt on that day just for me to come in and try on my gown for my friend. When we came for the "viewing," the staff helped us to pick out bridesmaids gowns and offered to carry them to the bridal section so that we could see the bridesmaids dresses with my gown. All in all, I've had excellent service, and I'd highly recommend them.
Pros: Huge inventory. Individual attention and personal service
Cons: In house alterations package is a bit expensive
Go anywhere else. You will be so much happier to find the dress of your dreams (or that which your bridemaids will wear) if you go somewhere where they know how to measure you, order the right size, and not talk you into something you know won't fit. Because if that happens, you have to fix it at your own expense and they accept no blame for any of it. Will be extremely rude and discourteous to you as well, even going so far as to deny what actually happened. Unprofessional sales staff. The only job requirement to work here must be that you have to know how to stand around and be incompetent.
Pros: Can't think of any
Cons: The whole experience
I ordered my wedding dress from Catan's and due to their mismesurements and incompitencies, I am left just weeks before my wedding with no dress and a $800 whole in my pocket. When I discussed the issues with the owner, I only received accusations of being a liar! Who talks like that to a customer?? This is the most unprofessional place I have ever worked with and it makes me very sad to know that they do this to brides all the time and there is no recourse.
Please please do not go there! I have talked to many people that have regretted it but I thought they just had bad luck.... I now know, it wasn't them - it's Catan's. It's not worth the risk - your dress is too important and there are so many other good places to go.
Pros: Lots of dresses
Cons: you can find a beautiful dress, but if it doesn't fit and or you never receive it - it's not worth it
I went to Cantan's for my bridesmaids dresses. The girls were very lazy and unhelpful. My maids and I did all the work, pulling the dresses, finding the styles, and tracking down someone to get our sizes. They also tried up size my bridesmaid, meaning more money for take ins. Even though they have lots of vendors and options the customer service was not worth the headache. I went out three times with my maids to get the dresses ordered. I asked four times what my color options were, the girls all said any of the 55 five colors could be used. Here we are 4 yes 4 weeks after ordering the dresses and there is a problem with the colors, only 12 of the 55 can be used for the style dress that I got for the brides maids.
While Davids bridal has less of a selection their customer service is great. I had no problems getting help there. I wish I would have spent the extra 52 dollars at Davids, Cause now I have to make a fourth trip out to fix the problem.
Pros: Lots of vendors to choose from
Cons: Lazy workers lead to bad customer service
Do not waste your time or money at this place! I ordered my bridesmaid dress from there, they admitted that they ordered the wrong siz and refuse to do anything about it! None of the bridesmaids got dresses that fit! They ordered the dress 2 sizes to big so to take it in will cost $70.00 then it will need hemmed (although it is tea length) and that will cost me another $40.00. They want to charge me $110.00 when the dress is worth $150.00! They said i could talk to a seamstress, but what is that going to do, because it is still going to cost me pretty much the cost of the dress to get it right! I have 2 close friends that bought their wedding dress there in the last couple of months. They are both extremly unhappy with the service. They might have cheap gowns, but they charge you $300.00 in your "bridal package" for your alterations. I bought a designer gown at a high end store and they are only charging me $75.00 for all of my alterations! CATANS IS A COMPLETE RIP OFF!!! DONT WAST TIME OR MONEY THERE!
Hello, my experience at Catans Fashion and Bridal was awesome!! Very Caring and Helpful Staff !!! I Found the Gown of my Dreams after only 30 min. and I had spent 5 hrs. at David's before going to Catans!! A Special Thanks to Paula ,Pat and all the Staff for making this Dream wedding in October a Reality and a litlle less stressful !! The only draw back was not using new bra's and slips to try on gowns, I beleive you lose some of the effect of seeing gowns in their true shape!! However that is the only complaint that I have Found!! I Look forward to purchasing all the other items I need for My Victorian Dream Wedding In The Smoky Mountains Of Home in Tennessee!!!!!!!!!!!!!!! If You don't want the same look as Everyone Else definately Shop Catan's!!!!!
Pros: Very Elegant, Made shopping experience Special, I mean it's not everyday you shop for Wedding Things!! At Least Hope Not!!Lol
Cons: Doesn't use New Bra's and slips for Bridal Gown Fittings!!
We ordered our brides maids dresses from Catans in October and they said they would arrive by the end of January at the latest. By the end of February they had not arrived and we had received no call from Catans. When we called they said the dresses were scheduled to ship from China at the end of March, with up to another week of delivery time. When we attempted to find out why the dresses were delayed we got nothing but excuses. Their first excuse was the Christmas/New Year holiday delayed them. The second time we called they blamed it on Chinese new year. They also kept saying that no one said the dresses would be in by the end of January, which was not true. We went to the store and talked with Pat Catan herself. The 1st thing out of her mouth was that the dresses normally take 12 to 14 weeks and should have been here by now. She also did say they were having problems with a plant closing in China. I don?t know why they didn?t tell us this up front. She told the department supervisor to call the manufacture, verify the ship date and have them shipped overnight. She also told the supervisor to call us back the next day. That happened on a Wednesday and by Monday we still had not received a call. Went back to the store and talked with Pat Catan again and got nothing but more excuses ranging from they couldn?t get a hold of the manufacture, it takes 3 days to email the factory in China and the snow slowed them down. The had no answer as to why they didn?t call us back the next day with an update.
Bottom line is that they have no idea why the dresses are late or when we will receive them. When you request information from any of the staff, they act as if they are doing you a favor.