East Providence Cycle Co

★★★☆☆
  • 414 Warren Ave

    East Providence, RI 02914

    Map & Directions
  • 401-434-3838

About East Providence Cycle Co

Details
Hours
Mon 07:00 AM-07:00 AM;Tue 07:00 AM-07:00 AM;Wed 07:00 AM-07:00 AM;Thu 07:00 AM-07:00 AM;Fri 07:00 AM-07:00 AM;Sat 08:00 AM-02:00 PM

Sports & Recreation

Sports & Recreation
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I am really surprised to read the negative reviews below about price and service.

I have been in the market for a new road bike. About 6 weeks ago, I walked into East Providence Cycle after visiting several other local shops. It was clear from the minute I walked in that this place was different. I was upfront about the fact that I was at the beginning of my search, and I would not be buying my bike for several months. Dean, the manager, said that it did not matter. He spent a bit of time learning about my riding history, what I was looking for in a future bike, and if I had any health issues that may impact my purchase. He then measured me for a bike, and set one up to these specifications so I could test ride it. No other local store did this for me upon first visit.

I went back two weeks later to test ride another bike that the shop built for me the day before--again knowing I was not buying right away. Dean remembered our previous conversation, and provided valuable input why this second bike was not a good fit for me. (BTW, it was a more expensive bike.)

When I made my final decision about a month and a half after my first visit, I reconnected with Dean. He remembered our initial conversations in great detail. I was very impressed. The bike I want is not currently in stock, but Dean ordered one for me and is putting it on layaway for a nominal cost until the spring. The cost of this bike was the cheapest I saw after visiting several shops in RI and MA. I did my research.

Every interaction I have had with EPC has been excellent. I highly recommend this shop.

5
★★★★★

I am really surprised to read the negative reviews below about price and service.

I have been in the market for a new road bike. About 6 weeks ago, I walked into East Providence Cycle after visiting several other local shops. It was clear from the minute I walked in that this place was different. I was upfront about the fact that I was at the beginning of my search, and I would not be buying my bike for several months. Dean, the manager, said that it did not matter. He spent a bit of time learning about my riding history, what I was looking for in a future bike, and if I had any health issues that may impact my purchase. He then measured me for a bike, and set one up to these specifications so I could test ride it. No other local store did this for me upon first visit.

I went back two weeks later to test ride another bike that the shop built for me the day before--again knowing I was not buying right away. Dean remembered our previous conversation, and provided valuable input why this second bike was not a good fit for me. (BTW, it was a more expensive bike.)

When I made my final decision about a month and a half after my first visit, I reconnected with Dean. He remembered our initial conversations in great detail. I was very impressed. The bike I want is not currently in stock, but Dean ordered one for me and is putting it on layaway for a nominal cost until the spring. The cost of this bike was the cheapest I saw after visiting several shops in RI and MA. I did my research.

Every interaction I have had with EPC has been excellent. I highly recommend this shop.

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Ther so called sale price was more expesive than some stores regular retail. Only bought my bike ther because it was a leftover modle and only store to have my size. They advertize "Proffesional fitting" wich is a comple lie. They did't do anything even after I asked them. Check around you can find a bike cheaper with better customer service somewhere else.

1
★☆☆☆☆

Ther so called sale price was more expesive than some stores regular retail. Only bought my bike ther because it was a leftover modle and only store to have my size. They advertize "Proffesional fitting" wich is a comple lie. They did't do anything even after I asked them. Check around you can find a bike cheaper with better customer service somewhere else.

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.

I helped my daughter shop for a bike. We went to many bike shops and compared. We found that this bike shop was the one for us to purchase the bike at. The staff is friendly and helpful and they didn't push more on us then we wanted. The prices were compatable with other bike shops in the area.

4
★★★★☆

I helped my daughter shop for a bike. We went to many bike shops and compared. We found that this bike shop was the one for us to purchase the bike at. The staff is friendly and helpful and they didn't push more on us then we wanted. The prices were compatable with other bike shops in the area.

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