U-Haul Co

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About U-Haul Co

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Transportation & Storage

Transportation & Storage
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A couple of years ago, I went to this location to get a hitch installed. It took way too long, they forgot my appointment, left tools under my hood and later the Kia dealership had to reinstall the wiring. This month when someone suggested I get a hitch for my 2001 L200 Saturn, I found Uhaul sent me back to this location. On Friday, I called to check and see if I could get a hitch put on my car. They answered the phone said no problem, ordered the hitch and charged my credit card, I agreed to pay overnight shipping so I could have it installed on Tueday morning for my Tuesday afternoon trip. Since I had had a problem with this location in past, I spent my Monday calling to double check that the hitch had come in. They never answered the phone, It kept rolling over to the corporte office in AZ. They said the hitch was not in the computer so they could not comfirm there was or was not a hitch. I had to make a special trip to the location to check on the hitch. Bottom line - No hitch. They can't order anything for the stores in AZ. The hitch was not even ordered. My advice - Go somewhere else to get a hitch. Don't even try and rent a truck for the location.

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A couple of years ago, I went to this location to get a hitch installed. It took way too long, they forgot my appointment, left tools under my hood and later the Kia dealership had to reinstall the wiring. This month when someone suggested I get a hitch for my 2001 L200 Saturn, I found Uhaul sent me back to this location. On Friday, I called to check and see if I could get a hitch put on my car. They answered the phone said no problem, ordered the hitch and charged my credit card, I agreed to pay overnight shipping so I could have it installed on Tueday morning for my Tuesday afternoon trip. Since I had had a problem with this location in past, I spent my Monday calling to double check that the hitch had come in. They never answered the phone, It kept rolling over to the corporte office in AZ. They said the hitch was not in the computer so they could not comfirm there was or was not a hitch. I had to make a special trip to the location to check on the hitch. Bottom line - No hitch. They can't order anything for the stores in AZ. The hitch was not even ordered. My advice - Go somewhere else to get a hitch. Don't even try and rent a truck for the location.

 

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