University of Pennsylvania: School of Veterinary Medicine

★★☆☆☆

About University of Pennsylvania: School of Veterinary Medicine

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  • Veterinarians

Pets & Animals

Pets & Animals
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Veterinary Specialty & Emergency Center

1114 South Front St Philadelphia, PA

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VCA Knightswood Animal Hospital

12121 Knights Rd Philadelphia, PA

2.25 4
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This place is awful. I brought my chinchilla there 4 years ago. I came home from work to find he had suffered some type of freak accident and broke his back. The front desk was not friendly. Then, they took my chin back and put these vice grip things on his legs to "see if he could feel it" and I think they might have fractured his leg in the process. Seems there would be a better way to see if he had feeling in the lower 1/2 of his body. Maybe pinch him!!?? Then they came out to talk to me and said they could do an MRI for $1,500 to see if he did indeed break his back. Then in the next breath, they suggested I put him down right then and there because he wouldn't live more than 24-48 hours! I was in such shock, I took him and left without making any quick decisions. They confirmed he wasn't in any pain, so I was ok with thinking it through. The next day I took him to my vet and she did a simple x-ray (for about $50) - which I don't know why I didn't think of the night before, but I think I was in shock and not thinking clearly. A $1,500 MRI to see if his back was broken? Well, the good ole fashioned x-ray showed the break. And about that 24-48 hours... he lived 3 more years affter that. Good thing I didn't listen! They were not friendly and not knowledgable. Price - eh, whatever - i don't even remember. most importantly, one of the best vet schools in the country didn't even know what they were talking about. The mission statement on their web site says: "The Ryan Veterinary Hospital follows a simple rule: Provide outstanding veterinary care and friendly client service." They did neither for me. Thank goodness I trusted my instincts (and my regular vet!)

1
★☆☆☆☆

This place is awful. I brought my chinchilla there 4 years ago. I came home from work to find he had suffered some type of freak accident and broke his back. The front desk was not friendly. Then, they took my chin back and put these vice grip things on his legs to "see if he could feel it" and I think they might have fractured his leg in the process. Seems there would be a better way to see if he had feeling in the lower 1/2 of his body. Maybe pinch him!!?? Then they came out to talk to me and said they could do an MRI for $1,500 to see if he did indeed break his back. Then in the next breath, they suggested I put him down right then and there because he wouldn't live more than 24-48 hours! I was in such shock, I took him and left without making any quick decisions. They confirmed he wasn't in any pain, so I was ok with thinking it through. The next day I took him to my vet and she did a simple x-ray (for about $50) - which I don't know why I didn't think of the night before, but I think I was in shock and not thinking clearly. A $1,500 MRI to see if his back was broken? Well, the good ole fashioned x-ray showed the break. And about that 24-48 hours... he lived 3 more years affter that. Good thing I didn't listen! They were not friendly and not knowledgable. Price - eh, whatever - i don't even remember. most importantly, one of the best vet schools in the country didn't even know what they were talking about. The mission statement on their web site says: "The Ryan Veterinary Hospital follows a simple rule: Provide outstanding veterinary care and friendly client service." They did neither for me. Thank goodness I trusted my instincts (and my regular vet!)

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I brought my dog in as an emergency (called ahead to let them know I was coming) He had an extruded penis which can cause a pretty good amount of damage if not treated right away. First off the vets were cold and rude, I waited for over an hour to be seen and then when someone FINALLY decided to see me, they didn't touch my dog NOT ONCE (the penis had retracted its self in the waiting room after he calmed down) they only LOOKED AT HIM and told me he would be fine. I'm thinking, ok I got no treatment no medications i'm good to go? NOT UNTIL I PAY A $115 BILL FOR THEM TO NOT EVEN TOUCH OR TREAT MY DOG.
I recommend going some where ANY WHERE else before going to UPENN.

1
★☆☆☆☆

I brought my dog in as an emergency (called ahead to let them know I was coming) He had an extruded penis which can cause a pretty good amount of damage if not treated right away. First off the vets were cold and rude, I waited for over an hour to be seen and then when someone FINALLY decided to see me, they didn't touch my dog NOT ONCE (the penis had retracted its self in the waiting room after he calmed down) they only LOOKED AT HIM and told me he would be fine. I'm thinking, ok I got no treatment no medications i'm good to go? NOT UNTIL I PAY A $115 BILL FOR THEM TO NOT EVEN TOUCH OR TREAT MY DOG.
I recommend going some where ANY WHERE else before going to UPENN.

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1 out of 1 people found this review helpful.

.

I have had many trips to the emergency room with different pets, and have had mixed experiences. None were that great, Most of the staff was friendly except for a few techs who couldnt answer my questions and got snotty when I wanted to speak with a vet instead. I brought my dog once because she was throwing up and had a fever, and they kept her overnight, I was worried sick, they told me it was an allergic reaction to her medication, that THEIR opthamologist Dr. Gross put her on in the first place. 1,300$ for their mistake!

I took another dog their after he had a seizure where he couldnt walk afterwards, and when I got there they told me to just go home because he could walk then. I said no, and that I wanted to know what made it happened, they took him back, and came back and gave me a list of "could be's", they offered no solutions nor did the reccommend any tests I should do. So for them to basically tell me nothing, and give me a list of could be's that I could of googled for free, I paid 300$

Overall I have just not been happy with Penn, nor have they been very helpful in getting my animals well.

2
★★☆☆☆

I have had many trips to the emergency room with different pets, and have had mixed experiences. None were that great, Most of the staff was friendly except for a few techs who couldnt answer my questions and got snotty when I wanted to speak with a vet instead. I brought my dog once because she was throwing up and had a fever, and they kept her overnight, I was worried sick, they told me it was an allergic reaction to her medication, that THEIR opthamologist Dr. Gross put her on in the first place. 1,300$ for their mistake!

I took another dog their after he had a seizure where he couldnt walk afterwards, and when I got there they told me to just go home because he could walk then. I said no, and that I wanted to know what made it happened, they took him back, and came back and gave me a list of "could be's", they offered no solutions nor did the reccommend any tests I should do. So for them to basically tell me nothing, and give me a list of could be's that I could of googled for free, I paid 300$

Overall I have just not been happy with Penn, nor have they been very helpful in getting my animals well.

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1 out of 1 people found this review helpful.

.

Every person you deal with here with treat you as a person not a payment. Every receptionist, every adminstrative person, every intern, tech, doctor...EVERYBODY. The care my dogs have received is overwhelming. We've used cardiology in the past and were pleased with the treatment. We recently used the ICU for a dog that wasn't supposed to survive. They don't just treat the animals. They care for the animals. They love the animals.

5
★★★★★

Every person you deal with here with treat you as a person not a payment. Every receptionist, every adminstrative person, every intern, tech, doctor...EVERYBODY. The care my dogs have received is overwhelming. We've used cardiology in the past and were pleased with the treatment. We recently used the ICU for a dog that wasn't supposed to survive. They don't just treat the animals. They care for the animals. They love the animals.

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