Aardvark Computer Repair

★★★★☆
  • 55197 Shelby Rd

    Shelby TWP, MI 48316

    Map & Directions
  • 586-323-3632

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Once they had my computer in for repair, data recovery/retrieval (which I was told would be a certain price, which I had to pay on the day I took it in for repairs), there were delays, additional charges (my video card just happened to die while they were working on my computer). After they had it for two weeks, I finally got it back and set it up at home to see if all my data was recovered/retrieved, and found that it was missing the last four years of data. I spent about 12 hours loading/finding the last four years of data from the same disc that I provided them. When I asked for a refund of the $325 for data recovery/retrieval that they charged, they then told me that what I paid was for an estimate and it probably would have cost $1,000 if they would have retrieved all the data that I did. Had they told me from the start that what I paid ($441.89) the day I dropped off my computer was only an estimate and it could be as much as a $1,000 for just the data recovery/retrieval, I would have bought a new computer. I'm disputing the charge with my credit card company. However, one of the owners said I would lose the dispute because I signed a repair order when I picked up my computer that stated "I have approved and verified that the work requested was performed to my satisfaction." How would you know otherwise until you started your computer up at home and started looking for your files/data that was supposed to be retrieved? I??ll provide an update as to what happens with my dispute process with my credit card company. If I fail there, my next step will likely be small claims court.

1
★☆☆☆☆

Once they had my computer in for repair, data recovery/retrieval (which I was told would be a certain price, which I had to pay on the day I took it in for repairs), there were delays, additional charges (my video card just happened to die while they were working on my computer). After they had it for two weeks, I finally got it back and set it up at home to see if all my data was recovered/retrieved, and found that it was missing the last four years of data. I spent about 12 hours loading/finding the last four years of data from the same disc that I provided them. When I asked for a refund of the $325 for data recovery/retrieval that they charged, they then told me that what I paid was for an estimate and it probably would have cost $1,000 if they would have retrieved all the data that I did. Had they told me from the start that what I paid ($441.89) the day I dropped off my computer was only an estimate and it could be as much as a $1,000 for just the data recovery/retrieval, I would have bought a new computer. I'm disputing the charge with my credit card company. However, one of the owners said I would lose the dispute because I signed a repair order when I picked up my computer that stated "I have approved and verified that the work requested was performed to my satisfaction." How would you know otherwise until you started your computer up at home and started looking for your files/data that was supposed to be retrieved? I??ll provide an update as to what happens with my dispute process with my credit card company. If I fail there, my next step will likely be small claims court.

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Went around my city trying to find good deal on spyware and virus removals to fix my PC since im not very knowledgeable for PC since i just began using them. Found Aardvark Computer Repair they were very patient with me and helped explain to me how these virus issues worked and offered there virus removal and virus program update for very cheap. After i got my computer back within only 3 days works better than i got it from the store. Highly recommend Aardvark for my family members and friend with similar issues.

4
★★★★☆

Went around my city trying to find good deal on spyware and virus removals to fix my PC since im not very knowledgeable for PC since i just began using them. Found Aardvark Computer Repair they were very patient with me and helped explain to me how these virus issues worked and offered there virus removal and virus program update for very cheap. After i got my computer back within only 3 days works better than i got it from the store. Highly recommend Aardvark for my family members and friend with similar issues.

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I brought my computer in and they told me it would be 3-5 days. I got it back in 2 and it ran as good as when I first bought it.

5
★★★★★

I brought my computer in and they told me it would be 3-5 days. I got it back in 2 and it ran as good as when I first bought it.

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1 out of 1 people found this review helpful.

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Aardvark did an excellent job! They inspected my computer and were honest enough to tell me that it was not worth fixing. It was about 5 years old and would cost $200 to fix. So they sold me a used computer for $125 that is so much better than the old one was. I would have paid the $200 but they were so honest that I ended up saving $75. Aardvark is that only computer store I will ever use!

5
★★★★★

Aardvark did an excellent job! They inspected my computer and were honest enough to tell me that it was not worth fixing. It was about 5 years old and would cost $200 to fix. So they sold me a used computer for $125 that is so much better than the old one was. I would have paid the $200 but they were so honest that I ended up saving $75. Aardvark is that only computer store I will ever use!

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1 out of 1 people found this review helpful.

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These guys save my butt! I had a big project due for school and my computer was so full of viruses that it didn't work. They finished fixing it quick for me so that I could get my paper done. They are so awesome!!!

5
★★★★★

These guys save my butt! I had a big project due for school and my computer was so full of viruses that it didn't work. They finished fixing it quick for me so that I could get my paper done. They are so awesome!!!

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2 out of 2 people found this review helpful.

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I am just writing this to tell everyone that this company has always done really good work for me. They are easy to understand and do what they say they will. Not enough people comment on jobs well done.

5
★★★★★

I am just writing this to tell everyone that this company has always done really good work for me. They are easy to understand and do what they say they will. Not enough people comment on jobs well done.

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3 out of 3 people found this review helpful.

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i am a very busy person so when i needed my pc fixed i needed it done right the first time and done quick. these guys don't mess around. excellent service!

5
★★★★★

i am a very busy person so when i needed my pc fixed i needed it done right the first time and done quick. these guys don't mess around. excellent service!

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4 out of 4 people found this review helpful.

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These are really nice people to deal with. I don't know much about computers but they worked with me to get things figured out. Thank you!

5
★★★★★

These are really nice people to deal with. I don't know much about computers but they worked with me to get things figured out. Thank you!

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5 out of 5 people found this review helpful.

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The ONLY computer company I'll ever use! Things were fixed right, the first time. And the price and time taken were very reasonable. SO much better than anywhere else I've ever taken my machine. Kudos to Steve and the other guys at Aardvark!

5
★★★★★

The ONLY computer company I'll ever use! Things were fixed right, the first time. And the price and time taken were very reasonable. SO much better than anywhere else I've ever taken my machine. Kudos to Steve and the other guys at Aardvark!

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6 out of 6 people found this review helpful.

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Poor customer service. Unacceptable turn around times. Overcharged $85.00 and they refused to refund. Ended up having to deal with it with my credit card company. I WILL NEVER USE THIS COMPANY AGAIN AND DO RECOMMEND IT TO ANYONE.

1
★☆☆☆☆

Poor customer service. Unacceptable turn around times. Overcharged $85.00 and they refused to refund. Ended up having to deal with it with my credit card company. I WILL NEVER USE THIS COMPANY AGAIN AND DO RECOMMEND IT TO ANYONE.

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1 out of 7 people found this review helpful.

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I had an outstanding experience with this company. I saw them on TV advertising used computers. They were practically brand new and very affordable. The clerks were all nice & helpful. I would definitely recommend them!

5
★★★★★

I had an outstanding experience with this company. I saw them on TV advertising used computers. They were practically brand new and very affordable. The clerks were all nice & helpful. I would definitely recommend them!

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6 out of 7 people found this review helpful.

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Recently my husband and I took a computer in for service. Aardvark was going to increase the memory and clean the hard drive for viruses. They asked if we wanted to back up the hard drive first and we accepted this, which cost $50. Although speed was improved when we got the computer back, the microsoft applications (word and excel) were gone. We had assumed this would be part of the "back up" that cost $50 !!! Aardvark refused to help up out in any way to recover the programs. Very disappointing - and expensive in the end!!

1
★☆☆☆☆

Recently my husband and I took a computer in for service. Aardvark was going to increase the memory and clean the hard drive for viruses. They asked if we wanted to back up the hard drive first and we accepted this, which cost $50. Although speed was improved when we got the computer back, the microsoft applications (word and excel) were gone. We had assumed this would be part of the "back up" that cost $50 !!! Aardvark refused to help up out in any way to recover the programs. Very disappointing - and expensive in the end!!

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2 out of 7 people found this review helpful.

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I have was a good customer of Aardvark Computers until last week. I have purchased 3 systems from them and have recommended them to several people including my mother who also purchased a system from them. I had an issue (2nd issue with a PC purchased from Aardvark in April) so I took the PC back on 12-2-2009. I waited for a customer ahead of me to finish with the same sales person that helped me. He told the customer his lap top would be ready on Friday (12-4). I left my PC there , but was not told when it would be ready but assumed it would be Friday or Saturday. I called on Friday and was told "not until Tue-Wed (12-8 or 12-9). To say the least I was unhappy. I went back and picked up my PC on Friday without Aardvark working on it. I called the manager several hours later. He just really didn't care about my issue. In fact I sent an email to Aardvark that night, and no response. Its obvious they don't stand behind their products and care less about their customers. As before when I was treated well from Aardvark and recommenced them, now I will share my story and tell people NOT to go there.

1
★☆☆☆☆

I have was a good customer of Aardvark Computers until last week. I have purchased 3 systems from them and have recommended them to several people including my mother who also purchased a system from them. I had an issue (2nd issue with a PC purchased from Aardvark in April) so I took the PC back on 12-2-2009. I waited for a customer ahead of me to finish with the same sales person that helped me. He told the customer his lap top would be ready on Friday (12-4). I left my PC there , but was not told when it would be ready but assumed it would be Friday or Saturday. I called on Friday and was told "not until Tue-Wed (12-8 or 12-9). To say the least I was unhappy. I went back and picked up my PC on Friday without Aardvark working on it. I called the manager several hours later. He just really didn't care about my issue. In fact I sent an email to Aardvark that night, and no response. Its obvious they don't stand behind their products and care less about their customers. As before when I was treated well from Aardvark and recommenced them, now I will share my story and tell people NOT to go there.

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1 out of 7 people found this review helpful.

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I've used Aardvark Computer Repair several times in the past and always received good service at a fair price. I'd recommend them & will use them again whenever necessary.

5
★★★★★

I've used Aardvark Computer Repair several times in the past and always received good service at a fair price. I'd recommend them & will use them again whenever necessary.

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5 out of 6 people found this review helpful.

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I have used this company for both my laptops and my parents computer. great price and great service. very knowledgeable staff-and all three computers work great

4
★★★★☆

I have used this company for both my laptops and my parents computer. great price and great service. very knowledgeable staff-and all three computers work great

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5 out of 6 people found this review helpful.

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I'd seen this company advertised on television, and I decided to give them a try when my computer was behaving peculiar, they fixed the problem very promptly and were very efficent, and helpful, and they don't over-charge like some places.

4
★★★★☆

I'd seen this company advertised on television, and I decided to give them a try when my computer was behaving peculiar, they fixed the problem very promptly and were very efficent, and helpful, and they don't over-charge like some places.

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5 out of 6 people found this review helpful.

Message from Aardvark Computer Repair

Thank you for considering Aardvark Computer Repair as your personal & professional IT provider. We have worked hard to earn your trust and business. We promise to make computers easy and understandable, affordable and manageable, for your home or business. There's a reason we have been in business since 1997... We are simply the best computer value in all of Southeast Michigan!



Whether you need computer repairs, support for your home or business, or a new PC, we look forward to serving you soon.

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