Frame USA Outlet Store

★★★☆☆
  • 225 Northland Blvd

    Cincinnati, OH 45246

    Map & Directions
  • 513-733-9800

About Frame USA Outlet Store

Hours
M-F 10-7 ; Sat. 10-6 ; Sun. 12-5 � 225 Northland Blvd. ; Cincinnati ; OH 45246 � 513-733-9800

Arts & Entertainment

Arts & Entertainment
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2.5 4
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Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy. You have to ships the frames back on your own dime, and they charge a 25% restocking fee. And they only give you store credit, no refunds.

0
★☆☆☆☆

Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy. You have to ships the frames back on your own dime, and they charge a 25% restocking fee. And they only give you store credit, no refunds.

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I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal and college ""dorm room"" type frame). I had quite a bit of framing to do and ordered 5 large sized custom-made frames in the past few weeks from Frame USA. They came immediately, fit perfectly and were packed with care. Frankly, I couldn't believe it. The frames were about $25-$30 each for large sizes, wood. I found them online at frameusa.c0m The site is kind of clunky (eg feels like a wholesale site), but stick with it. It was worth it.

2
★★★★★

I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal and college ""dorm room"" type frame). I had quite a bit of framing to do and ordered 5 large sized custom-made frames in the past few weeks from Frame USA. They came immediately, fit perfectly and were packed with care. Frankly, I couldn't believe it. The frames were about $25-$30 each for large sizes, wood. I found them online at frameusa.c0m The site is kind of clunky (eg feels like a wholesale site), but stick with it. It was worth it.

.

Lost my order! After three weeks they unable to find my order. Yet they billing my account and have my money. My order has completed disappeared from their computer system. \r\n\r\nAt his time I can only give a Do Not Recommend!

0
★☆☆☆☆

Lost my order! After three weeks they unable to find my order. Yet they billing my account and have my money. My order has completed disappeared from their computer system. \r\n\r\nAt his time I can only give a Do Not Recommend!

Cons: Lost my order

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They have alot of products but their shipping is VERY slow. My order shipped 5 days after the estimated shipping date.

1
★★★☆☆

They have alot of products but their shipping is VERY slow. My order shipped 5 days after the estimated shipping date.

 

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