Atlantis Pools

★★★★★
  • 3000 Homer Adams Pkwy

    Alton, IL 62002

    Map & Directions
  • 618-465-6490

About Atlantis Pools

Hours
Sun 11am-3pm, Mon-Fri 10am-6pm, Sat 9am-4pm

Shopping

Shopping
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Atlantis does not stand behind their products. Please check the Better Business Bureau website before you buy from them - many unresolved complaints. We purchased a new pool liner from them in May 2014 because our 13 year old liner was

1
★★★☆☆

Atlantis does not stand behind their products. Please check the Better Business Bureau website before you buy from them - many unresolved complaints. We purchased a new pool liner from them in May 2014 because our 13 year old liner was

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You guys said my pool would be in last week> ? I was there every day no call and you have not answered my emails ? we live sat 1221 mossman ave hone 793-9394 Cell Jim mathes 725-9395 , we really need someone to let us know what is going

3
★★★★★

You guys said my pool would be in last week> ? I was there every day no call and you have not answered my emails ? we live sat 1221 mossman ave hone 793-9394 Cell Jim mathes 725-9395 , we really need someone to let us know what is going

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i went to atlantis pools in alton illinois
i did buisness with jason
spent 7600.00 at thier buisness
called to make arangments to have my hot tub delivered and was informed they would not be able to do the delivery at my convience but

3
★★★★★

i went to atlantis pools in alton illinois
i did buisness with jason
spent 7600.00 at thier buisness
called to make arangments to have my hot tub delivered and was informed they would not be able to do the delivery at my convience but

.

My husband and I had been searching for the right business to trust with our plans for a pool, and had checked into several different businesses before committing, and I have to say we were BLOWN AWAY by the detail and helpfulness to all

3
★★★★★

My husband and I had been searching for the right business to trust with our plans for a pool, and had checked into several different businesses before committing, and I have to say we were BLOWN AWAY by the detail and helpfulness to all

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Atlantis sold my family a pool and it was the best puchase we have ever done. They were helpfull in every way. The staff will go the extra mile to make sure that your pool experiance is good.
We would recommend that if you are thinking about a pool give Atlantis Pools a chance you will not be dissappointed.

4
★★★★☆

Atlantis sold my family a pool and it was the best puchase we have ever done. They were helpfull in every way. The staff will go the extra mile to make sure that your pool experiance is good.
We would recommend that if you are thinking about a pool give Atlantis Pools a chance you will not be dissappointed.

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.

I will never spend a hard earned dime at Atlantis. Once they get your money, the service is over. They are rude, arrogant, and unknowledgeable. We've had nothing but problems from beginning to end of our pool buying experience. Everything from being promised installation within a few days of purchase - didn't happen, had to hire my own installation guy - to missing parts to my pool, ladder, pump, missing hoses, etc. Also promised me free auto pool cleaner, took a month, and my husband going in screaming several times, to get it. GO TO BACKYARD DREAMS - seriously. Just from word of mouth, Ive been told by about 40 people, "Don't go to Atlantis" - I don't know how they stay in business!

1
★☆☆☆☆

I will never spend a hard earned dime at Atlantis. Once they get your money, the service is over. They are rude, arrogant, and unknowledgeable. We've had nothing but problems from beginning to end of our pool buying experience. Everything from being promised installation within a few days of purchase - didn't happen, had to hire my own installation guy - to missing parts to my pool, ladder, pump, missing hoses, etc. Also promised me free auto pool cleaner, took a month, and my husband going in screaming several times, to get it. GO TO BACKYARD DREAMS - seriously. Just from word of mouth, Ive been told by about 40 people, "Don't go to Atlantis" - I don't know how they stay in business!

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1 out of 1 people found this review helpful.

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Pool buying experience was a headache from start to finish. Installers put me off, told me it would be well over a month before they could get to me due to being overbooked. Hired my own installer. Pieces of pool were missing, had to make

3
★★★★★

Pool buying experience was a headache from start to finish. Installers put me off, told me it would be well over a month before they could get to me due to being overbooked. Hired my own installer. Pieces of pool were missing, had to make

Cons: No after-the-sale, rude, arrogant, not helpful.

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Never buy anything from this store they have a 0% money back gaurantee and the staff lie to the costumers to get their business and then charge you out the rear.

1
★☆☆☆☆

Never buy anything from this store they have a 0% money back gaurantee and the staff lie to the costumers to get their business and then charge you out the rear.

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1 out of 1 people found this review helpful.

.

Same as some of the others. No shows. Hung up on by store personel! I don't know how they stay open either. If I have my way they won't. Everyone has asked me who did our pool. My response is "Atlantis - Go somewhere else!"

3
★★★★★

Same as some of the others. No shows. Hung up on by store personel! I don't know how they stay open either. If I have my way they won't. Everyone has asked me who did our pool. My response is "Atlantis - Go somewhere else!"

Cons: Terrible treatment of customers

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After the sale is nonexintent, had a service call in for 3 weeks, no call no show. this last sat clear water pool was supposed to be here. no call no show. Called on mon he said it would be tues, or thur, took off both days lost $400.00

3
★★★★★

After the sale is nonexintent, had a service call in for 3 weeks, no call no show. this last sat clear water pool was supposed to be here. no call no show. Called on mon he said it would be tues, or thur, took off both days lost $400.00

Cons: service in fairview and repair is the worst

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set up morning warrenty repair service visit for before noon,wait all day,called multiple times just to hear he's on his way,after 3:30pm finally shows up,wasn't even told about service ticket until an hour earlier,and still have to pay

3
★★★★★

set up morning warrenty repair service visit for before noon,wait all day,called multiple times just to hear he's on his way,after 3:30pm finally shows up,wasn't even told about service ticket until an hour earlier,and still have to pay

Cons: worst custoner service in the area

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Not only do they have great customer service, but they are always there to answer any questions you may have the rest of the time. I have never been disappointed in their service or their products. And I love my pool.

3
★★★★★

Not only do they have great customer service, but they are always there to answer any questions you may have the rest of the time. I have never been disappointed in their service or their products. And I love my pool.

Pros: They never pressure you to buy anything that you do not want.

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Atlantis Pools is a great place to purchase pools and all your pool needs. The large store has a great showroom, the staff is friendly and knowledgable and prices can't be beat. We have purchased two pools here and all of our supplies to keep them running. They also have a large selection of pool tables, spa's and pool toys.

5
★★★★★

Atlantis Pools is a great place to purchase pools and all your pool needs. The large store has a great showroom, the staff is friendly and knowledgable and prices can't be beat. We have purchased two pools here and all of our supplies to keep them running. They also have a large selection of pool tables, spa's and pool toys.

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