Us Federal Credit Union

★★★☆☆
  • 1400 Riverwood Dr

    Burnsville, MN 55337

    Map & Directions
  • 952-736-5000

About Us Federal Credit Union

Categories
Hours
Lobby - M, T, TH, F: 8:30am - 5pm W: 9:30am - 5pm Sat: 9am - 1pm Drive-up - M - TH: 7:30am - 6pm F: 7:30am - 7pm Sat: 9am - 1pm

Finance

Finance
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2.5 2
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Had one simple transaction with this CU. I wanted to be added as an authorized signer on my wife's account (membership) for estate planning purposes. We each had our own checking and savings accounts for 20+ years and wished to retain such. I went into the Shakopee MN branch and told them exactly that -- that I didn't even intend to use the account, wasn't applying for credit, or anything. I filled out a form that I found out later had small print that said I was authorizing them to run a credit bureau on me (and a ChexSystems).

Granted -- I didn't read the fine print, but after me specifically saying I wasn't applying for credit, you would think the branch office person would have stopped me and pointed out what I was signing. When their inquiry showed up on my credit bureau report and I contacted them, their response was "too bad - you signed the form." In my opinion, this is code for: "our policies and processes are all designed for us -- the Credit Union -- and have nothing to do with what our customers want or what may be in their best interests."

My wife, who has a couple of decades of experience with them (including a lot of other inflexible policies she doesn't like), has yet to make a decision on whether or not she will stay with them.

My body will be cold before I interact with them again.

1
★☆☆☆☆

Had one simple transaction with this CU. I wanted to be added as an authorized signer on my wife's account (membership) for estate planning purposes. We each had our own checking and savings accounts for 20+ years and wished to retain such. I went into the Shakopee MN branch and told them exactly that -- that I didn't even intend to use the account, wasn't applying for credit, or anything. I filled out a form that I found out later had small print that said I was authorizing them to run a credit bureau on me (and a ChexSystems).

Granted -- I didn't read the fine print, but after me specifically saying I wasn't applying for credit, you would think the branch office person would have stopped me and pointed out what I was signing. When their inquiry showed up on my credit bureau report and I contacted them, their response was "too bad - you signed the form." In my opinion, this is code for: "our policies and processes are all designed for us -- the Credit Union -- and have nothing to do with what our customers want or what may be in their best interests."

My wife, who has a couple of decades of experience with them (including a lot of other inflexible policies she doesn't like), has yet to make a decision on whether or not she will stay with them.

My body will be cold before I interact with them again.

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We have been banking with US Federal for 15 years and would recommend them for all your banking needs. We have had several loans, accounts and deposits over the years and their friendly and knowledgeable staff have always come through from regular checking to house mortgage.

4
★★★★☆

We have been banking with US Federal for 15 years and would recommend them for all your banking needs. We have had several loans, accounts and deposits over the years and their friendly and knowledgeable staff have always come through from regular checking to house mortgage.

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