Care Station

★☆☆☆☆
  • 456 Prospect Ave

    West Orange, NJ 07052

    Map & Directions
  • 973-731-6767

About Care Station

Hours
Mon. - Fri. 8am - 9pm;Sat. 9am - 5pm;Sun. 9am - 4pm

Health & Medical

Health & Medical
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I went to the West Orange office on Easter Sunday in acute pain from a pulled back, which had occurred the Tuesday before.

On Sunday, with the exception of the receptionist who showed some basic care for my condition, the staff treated me (the only patient present) as an annoyance. The Dr did not perform any exam beyond testing my reflexes and prescribed a mild pain reliever (darvoset). I had the prescription filled and took three doses of the medication; unfortunately the med did nothing to alleviate my pain AND caused a rather severe headache. I called and was informed me that the doctor I had seen the previous day would be in by 4 pm and I would have to wait for him to call me. A little while later the she called back to inform me that she was in error and that the doctor wouldn't be in until tomorrow and that the dr. on staff would not prescribe anything without seeing me. At this point I could barely walk much less drive, which I informed the person on the phone. I was told, ??Well he??s not going to prescribe anything without seeing you.? So, let??s note, that despite the fact I was there the previous day and paid for the office appointment, and had a reaction to the medication prescribed the only resolution was for me to return and pay for a second appointment.

When I arrived at the Care Station on Monday I was brought to the exam area by a radiology technician - who was the ONLY person to actually show compassion for my obvious pain. While being weighed in I could hear the Dr. yelling at someone on the phone which made me uncomfortable. The technician seemed surprised that although I had been in the office the previous day the staff had not taken my basic info (weight and height) nor did they take any x-rays.

When the Dr. came into the exam room he was rude, abrupt, and seemed to completely ignore the fact that I was in extreme pain. I was yelled at to "get up" "walk" "lean forward" when I told him I couldn't lean forward I was asked accusingly "Then how do you sleep? If you can't lean forward, what, you don't sleep?" Next I was asked to get on the table (that I had just been sitting on) and yelled at "No, not there, on the end!"

I guess this may seem like a typical exam, however, EVERY MOVEMENT CAUSED ME EXTREME PAIN. Each shift, turn, and slide caused pain to shoot across my back and down my right leg. I finally broke when he asked me to roll over on my stomach, I have no idea how he expected me to get into this position, or worse, how I would get out of it, as tears welled up in my eyes (please note, I??m NOT a crier) the dr. then barked "You don't have to do it!" He then said he was going to give me a shot and then take some X-rays. When we asked about the ??shot? he named the medication, I'm not a medical professional; I have no idea what he wanted to give me.

After the treatment I had already experienced, I was honestly AFRAID of what he might be attempting to do. My mother then went out and asked again about the medication, she was finally told that it was an analgesic. At this time my mother told the dr. "Maybe I should take her to the emergency room" to which the dr. replied "Go ahead, I don't care."

This last quote pretty much seems to sum up the feelings of the staff at your facility (with the exception of the technician, who was actually responsive to my pain and was kind enough to offer me good wishes to feel better as we left.

0
★☆☆☆☆

I went to the West Orange office on Easter Sunday in acute pain from a pulled back, which had occurred the Tuesday before.

On Sunday, with the exception of the receptionist who showed some basic care for my condition, the staff treated me (the only patient present) as an annoyance. The Dr did not perform any exam beyond testing my reflexes and prescribed a mild pain reliever (darvoset). I had the prescription filled and took three doses of the medication; unfortunately the med did nothing to alleviate my pain AND caused a rather severe headache. I called and was informed me that the doctor I had seen the previous day would be in by 4 pm and I would have to wait for him to call me. A little while later the she called back to inform me that she was in error and that the doctor wouldn't be in until tomorrow and that the dr. on staff would not prescribe anything without seeing me. At this point I could barely walk much less drive, which I informed the person on the phone. I was told, ??Well he??s not going to prescribe anything without seeing you.? So, let??s note, that despite the fact I was there the previous day and paid for the office appointment, and had a reaction to the medication prescribed the only resolution was for me to return and pay for a second appointment.

When I arrived at the Care Station on Monday I was brought to the exam area by a radiology technician - who was the ONLY person to actually show compassion for my obvious pain. While being weighed in I could hear the Dr. yelling at someone on the phone which made me uncomfortable. The technician seemed surprised that although I had been in the office the previous day the staff had not taken my basic info (weight and height) nor did they take any x-rays.

When the Dr. came into the exam room he was rude, abrupt, and seemed to completely ignore the fact that I was in extreme pain. I was yelled at to "get up" "walk" "lean forward" when I told him I couldn't lean forward I was asked accusingly "Then how do you sleep? If you can't lean forward, what, you don't sleep?" Next I was asked to get on the table (that I had just been sitting on) and yelled at "No, not there, on the end!"

I guess this may seem like a typical exam, however, EVERY MOVEMENT CAUSED ME EXTREME PAIN. Each shift, turn, and slide caused pain to shoot across my back and down my right leg. I finally broke when he asked me to roll over on my stomach, I have no idea how he expected me to get into this position, or worse, how I would get out of it, as tears welled up in my eyes (please note, I??m NOT a crier) the dr. then barked "You don't have to do it!" He then said he was going to give me a shot and then take some X-rays. When we asked about the ??shot? he named the medication, I'm not a medical professional; I have no idea what he wanted to give me.

After the treatment I had already experienced, I was honestly AFRAID of what he might be attempting to do. My mother then went out and asked again about the medication, she was finally told that it was an analgesic. At this time my mother told the dr. "Maybe I should take her to the emergency room" to which the dr. replied "Go ahead, I don't care."

This last quote pretty much seems to sum up the feelings of the staff at your facility (with the exception of the technician, who was actually responsive to my pain and was kind enough to offer me good wishes to feel better as we left.

Pros: Do not make up for the cons

Cons: Uncaring Staff at a "Care" station!

 

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