La Lena's Hair Salon & Spa

★★★☆☆

About La Lena's Hair Salon & Spa

Categories
  • Beauty Salons
  • Spas

Personal Services

Personal Services
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3.0 4
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.

nevermind.............. dont. Ive been hearing about some crazy drama that has been going on there and well frankly that just shouldnt be at a place of business.

5
★★★★★

nevermind.............. dont. Ive been hearing about some crazy drama that has been going on there and well frankly that just shouldnt be at a place of business.

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.

The "esthetician," refused to wash her hands when asked and screamed at me telling me that I had no right to ask her to do that. When I pointed out that I did, she told me that I was rude and walked out of the room. When she came back, she provided a substandard service--I paid for a 30-min service and only received 15 minutes--far away from being relaxing as she continued to clean her supplies and put away glass jars. She later admitted to my sister and the manager (her father) that she did that on purpose as we had a "character clash." While I was trying to calmly explain the situation to the manager she turned increasingly more hostile and started screaming at my sister as well. Before I was able to point out that it's very important to wash your hands in the wake of the swine flu, she threatened the two of us with police and screamed to get out of "her" salon. She also rudely told us that her daddy will "spank her later tonight." I find the entire event extremely unprofessional, stressful and unsanitary--as, in addition to sporting unsanitary and rude staff, the sheets were stained, the equipment was dirty, and the entire salon smelled like cigarette smoke. She did wear gloves and, in the end, washed her hands at one point in the procedure, but her rudeness and unprofessionalism escalated as time went on. Also, as gloves cannot ever substitute good hand hygiene, I would have felt much safer had she washed her hands prior to the procedure and find it unsanitary that she did not. She was also extremely rude to us whenever we called to make the appointment. She also treated my mother-in-law in an unprofessional manner, complaining the entire time about having to provide the service to her. In addition she pretended to be certified in massage and when my mother-in-law pointed out some concerns regarding the massage, she backed away and said she is not a massage therapist??this is illegal and a complaint to the Illinois Department of Professional Regulations has been made regarding both instances. I sincerely hope nobody has to deal with her "spa treatment" again. Thank you. M.

1
★☆☆☆☆

The "esthetician," refused to wash her hands when asked and screamed at me telling me that I had no right to ask her to do that. When I pointed out that I did, she told me that I was rude and walked out of the room. When she came back, she provided a substandard service--I paid for a 30-min service and only received 15 minutes--far away from being relaxing as she continued to clean her supplies and put away glass jars. She later admitted to my sister and the manager (her father) that she did that on purpose as we had a "character clash." While I was trying to calmly explain the situation to the manager she turned increasingly more hostile and started screaming at my sister as well. Before I was able to point out that it's very important to wash your hands in the wake of the swine flu, she threatened the two of us with police and screamed to get out of "her" salon. She also rudely told us that her daddy will "spank her later tonight." I find the entire event extremely unprofessional, stressful and unsanitary--as, in addition to sporting unsanitary and rude staff, the sheets were stained, the equipment was dirty, and the entire salon smelled like cigarette smoke. She did wear gloves and, in the end, washed her hands at one point in the procedure, but her rudeness and unprofessionalism escalated as time went on. Also, as gloves cannot ever substitute good hand hygiene, I would have felt much safer had she washed her hands prior to the procedure and find it unsanitary that she did not. She was also extremely rude to us whenever we called to make the appointment. She also treated my mother-in-law in an unprofessional manner, complaining the entire time about having to provide the service to her. In addition she pretended to be certified in massage and when my mother-in-law pointed out some concerns regarding the massage, she backed away and said she is not a massage therapist??this is illegal and a complaint to the Illinois Department of Professional Regulations has been made regarding both instances. I sincerely hope nobody has to deal with her "spa treatment" again. Thank you. M.

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I've had my nails done here and wasn't 100% pleased. Other near by salons do a much better job. I got a french manicure and pedicure here and was shocked that it only stayed good for a couple of days.

2
★★☆☆☆

I've had my nails done here and wasn't 100% pleased. Other near by salons do a much better job. I got a french manicure and pedicure here and was shocked that it only stayed good for a couple of days.

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.

La Lena's Salon is a good hair salon, and I have had them do my nails, too, but not on a regular basis. Hair cuts are hip and stylists are good. I would recommend.

4
★★★★☆

La Lena's Salon is a good hair salon, and I have had them do my nails, too, but not on a regular basis. Hair cuts are hip and stylists are good. I would recommend.

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